Reliable Nissan

4.4

Car Dealers
Albuquerque, NM

About this business

Automotive Car Dealers

Location details

9951 Coors Blvd NW, Albuquerque, NM, 87114, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	7:00 a.m. to 8:00 p.m.
Fri	7:00 a.m. to 8:00 p.m.
Sat	8:00 a.m. to 8:00 p.m.
Sun	11:00 a.m. to 5:00 p.m.

4.412,719 reviews

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sirjeffrey.m.laneiii

a year ago

Disappointing due to fact that they had my new car for over 2 weeks. Wouldn’t get me a rent a car because the issue could be my fault. No communication.

Business response:

We understand how frustrating it must have been to be without your new car for such a long time, and we apologize for any lack of communication throughout the process. We strive to provide consistent updates and dependable solutions, and it’s disappointing to hear that we fell short of your expectations in this instance. For a more in-depth discussion regarding your experience and to ensure it’s addressed thoroughly, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

desireehopkins604

a year ago

They have ruined my credit by constantly allowing finance companies do hard inquiries. Not going back

Business response:

We appreciate you sharing your experience with us and understand how concerning hard inquiries can be for your credit. We encourage you to reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com. He will be able to assist you further and discuss your situation in detail.

Stephsalas86

a year ago

Do not recommend. The service department attempted to tell me my vehicle needed more than it actually did.

Business response:

We understand how important it is for our customers to receive honest and accurate assessments of their vehicles. Your feedback is crucial in helping us improve our service standards. If you'd like to discuss your concerns further, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

DOVE51

a year ago

My car had a bad battery and the dealership charged it and kept my car for a week. I had no updates until the car was ready to be picked up. I would call at least once a day and would get the response of “we will call you back and have the technician give you an update”. I wouldn’t get a call back. My car died 2 days later and I went ahead and replaced the battery myself. I wouldn’t recommend this dealership at all. The east side Nissan dealership was more supportive and helpful when called to ask how this service would take... read more

Business response:

We truly understand the frustration that comes with the lack of communication and extended time your vehicle was kept. It’s concerning to hear that you were not receiving updates and had to take matters into your own hands to replace the battery after the service. We apologize for any inconvenience caused and value your feedback as it helps us improve. To discuss your experience in more detail and work toward a resolution, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

BTULL3423

a year ago

Scheduled an appointment and even gave my VIN so they could look up my car. Which had previously had services done there. Dropped off my car in the garage and got a call several hours later that they can’t work on it because it is a hybrid. If you are a NISSAN service center then you should be able to work on any NISSAN! Also, don’t waste my time by scheduling an appointment you can’t complete. Waste of time for me, for my husband to give me a ride to work and back to pick up my car, and for your staff as well.

Business response:

We value your time and appreciate your patience throughout the process. If you’d like to discuss this matter further or seek assistance with your hybrid vehicle, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. We’re here to help and want to ensure your experience improves moving forward.

Blmoe

a year ago

I set up the appointment and it went as I was told it would be with the airbags on the truck.

Business response:

Thanks for sharing your experience! We're thrilled to hear that your appointment went smoothly and met your expectations. It's our goal to provide clear communication and excellent service. Looking forward to serving you again!

jaxdavis

a year ago

Absolutely awful car purchase and service experience. Purchased a 2023 Certified Pre Owned Vehicle. They assured me the car would have gas and all the fluids topped off along with being completely free of issues before delivering the car to me. Lo and behold I ended up taking the car home with 90 miles left to empty and the car had a coolant level below minimum. What a joke! Didn't even have the car for 24 hours and the brake light came on and I had to pull over in traffic as the vehicle went into "limp" mode. Brought the ca... read more

Joshua Davis

a year ago

Unhappy customer

a year ago

Horrible sales Manager Sammy was no help. I bought a 2024 Titan and was having problems with it 45 day’s after purchase took it in to get fixed they had it 3 weeks and they couldn’t figure out how to fix the issue so I asked Sammy to just put me in another truck wouldn’t do it told him this truck is a lemon all he told me is it’s under warranty. They replaced the transfer case that didn’t solve issues Ramon never gave me updates on what they were doing I had to call just to find out what was going on Ramon finally told me th... read more

Business response:

We understand how frustrating it can be when your vehicle does not meet expectations, especially after your recent purchase of the 2024 Titan. It's concerning to hear about the delays in service and the lack of communication during this process. Your feedback about Sammy and Ramon not providing the support you needed is valuable to us. We want to ensure that your concerns are addressed effectively. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.