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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Manager does not make sure your vehicle is getting the right service. Waited 3 hours for an oil change. Also exterior and interior wasn’t protected with zaktek protection which is included with car payments. Poor customer service.
Business response:
We understand how frustrating it must have been to wait three hours for an oil change and to find that your vehicle's Zaktek protection wasn't applied as expected. Providing timely service and ensuring your vehicle is properly cared for are important to us, and we regret that this wasn’t your experience. To ensure we address these concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He’ll be able to review your situation in detail and make sure it’s handled appropriately moving forward.
I was not satisfied with the services. I had to keep calling the manager Steven to request a report on my vehicle, he provided me an invoice which I already received. I never received the report so I can fully understand what was going on with my vehicle. I ended getting my car towed out of nissan and get it fixed elsewhere. After 1 week and a half of my vehicle being in the service center, it was still not fixed. One of the techs, Josh was very helpful and communicated the updates, but the manager did a terrible job communi... read more
Business response:
It’s disappointing to hear about your experience, especially with the communication breakdown from our end. While we're glad that Josh was able to provide helpful updates, it’s clear that we fell short in ensuring you received the proper report and timely communication about your vehicle’s status. This isn’t the level of service we aim to provide, and we understand how frustrating it must have been to have your car in the service center for that long without resolution. We would like the opportunity to address this directly.... read more
The shield under car is coming off have only had car for 3 days went to get noise checked but they never looked under car
Business response:
Evelyn, thank you so much for your kind words! We're thrilled to hear that our team provided you with friendly and professional service. Your satisfaction is our priority, and we look forward to serving you again soon!
Unsatisfied with service car was left dirty and unfilled with gasoline after spending $765 dollars for maintenance service
Business response:
Dom, we strive to provide exceptional customer service and are committed to ensuring that every customer leaves our facility satisfied. To address your concerns promptly, please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
This experience was miserable. I took my car in for service, and couldn’t possibly get them to communicate how long they were keeping it. I had to initiate all contact regarding my service, and ended up being forgotten on hold for ten minutes (timed!) before giving up on one occasion. On the other hand, the dealership could not stop ‘communicating’ about how badly they wanted my car. The slew of calls, texts, emails, and even the ‘handy’ pamphlet they left in my car felt like the worst kind of harassment. And they didn’t eve... read more
Business response:
It’s disappointing to hear that communication fell short, leading to frustration on your end. We strive to provide timely updates, and it's clear we need to improve in this area. We also apologize for any confusion caused by our communication attempts. Our intention is to provide assistance and support, not to overwhelm you. Your concerns are important to us, and we want to ensure that we address them appropriately. To discuss this further and find a resolution, we encourage you to reach out to Steve Vigil, our Service Direc... read more
Hard to get a hold of anyone to schedule. On hold multiple times. In past washing my car has always been a part of your service. Hard to believe I can spend over $1000 and you don’t even wash the car.
Business response:
We're sorry to hear about your experience scheduling and the car wash service. We appreciate your input and will work on improving our communication and service offerings. Your satisfaction is important to us!
Longer wait time than you told us, forgot about us, terrible. Wanted to charge us for something that was incorrect. No apologies.
Business response:
We sincerely apologize for your experience and appreciate your feedback. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He will address your concerns and ensure that we resolve the issues you've encountered. Thank you for bringing this to our attention.
They told me I needed a gas cap and MFA. Gas cap was new and had it test at an emission shop and the MAF was not the issue it was throttle body. To top it off when I got back home they left the intake air box disconnect. Pay them $197 for them to no even do a correct inspection. I would stay away from this place, get an OBD reader and do your own codes.
Business response:
We sincerely apologize for the experience you had during your visit. It’s concerning to hear about the oversight and the incorrect diagnosis. We appreciate your feedback, as it helps us improve our services. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com, so he can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we hope to regain your trust.
The sales woman was good to me. The finance department on the other hand could oversee their clients information correctly and not give their clients any false information or hope.
Business response:
We're pleased to hear that your sales interaction went well, but we're concerned about the issues you mentioned with our finance department. Ensuring clear and accurate communication is important to us, and we want to address any misunderstandings promptly. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com at your earliest convenience so we can further discuss and resolve this matter.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.