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Renewal By Andersen of San Diego
- Windows Installation
- San Diego, CA
About this business
Location details
8572 Spectrum Ln, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor communication and weeks for delivery. And there are other companies out there that offer a product that doesn't take three months.
Business response:
We apologize for the delay in producing your doors. Please call us at (858) 377-9236 to discuss your experience.
I scheduled two appointments with this company. First Appointment: No one showed. I did notice that I missed a call from them the day prior. I assumed I missed confirming the appointment and decided to reschedule since we were still interested. Second Appointment: No one showed. I watched carefully for a call but received a text instead. I answered the questions and confirmed the date/time. I have attached screenshots of the text messages. We have three small children so all time is valuable and we set aside time twice... read more
Business response:
We are truly sorry to hear about the missed appointments, and we understand how frustrating this must be for you. Please reach out to us at (858) 377-9236 so we can work together to resolve this situation as soon as possible.
I had a very disappointing experience with Renewal by Andersen, and it had nothing to do with the installation crew themselves. The installation crew was a complete no-call, no-show. I waited with no communication and eventually had to call in myself just to find out what was going on. Only then was I told they would be 1.5 hours late. I asked if there was any consideration or discount due to the lack of communication and poor customer service. Jared, their customer service supervisor, told me that "if they had to give a d... read more
Business response:
We sincerely apologize for the communication issues and scheduling errors you've experienced. We understand how frustrating this is and would like to address it. Please contact us at (858) 377-9236. Thank you for your patience.
One year later, my mail box is still full of their crap. Renewal by Anderson, you are f'ing annoying. Outrageously overpriced. I will NEVER EVER do business with you or recommend you. F the F off!
Business response:
Please reach out to us at (858) 377-9236 when you can so we can address this situation directly. Thank you and have a great day.
I would never order again, their production time is so slow. I could travel around the world waiting for my doors, so no, I would not use them for that reason.
Business response:
We apologize for the delay in producing your doors. Please call us at (858) 377-9236 to discuss your experience.
your company blatantly refuses to stop setting the emails and now phone calls... I don't even own this property... I'll take it to court and see what happens. I went to your office No one is able to stop it.
Business response:
Please reach out to us at (858) 377-9236 when you can so we can address this situation directly. Thank you and have a great day.
Do not believe the commercials or advertisements. They DO NOT stand behind their products. They DO NOT take responsibility for a poorly performing product. I have had issues with my screen doors and having to replace the rollers every couple of months. When I asked them if I could get new screen doors (I am willing to pay for them) I was told by Oleg they don't do replacement parts and I would have to replace the whole door. It's a $12,000 door. When I asked to speak to a Supervisor, he said they were all in a meeting and wo... read more
Business response:
We apologize for this poor service experience. Please contact us at (858) 377-9236 to resolve your screen door issues properly.
A nightmare project from start to finish. They were expensive which I mistakenly thought meant quality and service. Communication and project management during the project was non-existent. In one instance they plasticed off a section of my living/dining room and then left for the holiday. Blocked it off on 12-15 with not explanation and did not come back or communicate until 1-5. Now a few years later I am dealing with moisture which may or may not have anything to do with Andersen and come to find out that they have... read more
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (858) 377-9236 so we can discuss this further. We look forward to hearing from you.
I don't need or want Windows and never gave this company my information but they keep emailing me every day and refuse to stop. I have been in the office since even spoke with the management.,, and it's starting all over again, including phone calls
Frequently asked questions about Renewal By Andersen of San Diego
How is Renewal By Andersen of San Diego rated?
Renewal By Andersen of San Diego has a 4.4 star rating with 1,327 reviews.
When is Renewal By Andersen of San Diego open?
Renewal By Andersen of San Diego is closed now. It will open tomorrow at 9:00 a.m.