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Renewal By Andersen of San Diego
- Windows Installation
- San Diego, CA
About this business
Location details
8572 Spectrum Ln, San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just purchased doors and windows 1.5 weeks ago. So I don't know about the product yet but already I am finding inconsistencies in the sales pitch. He said they use in house financing. No, they use Greensky loans. He said up front, they need 50%, but no, they collected 68%. He said they don't use sub contractors, I have reason to think they do. He said the products have a lifetime warranty, transferable to the next owner of the house. No they only have a 10 year warranty. Trust pilot reviews are 1 star. I'm no... read more
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (858) 377-9236 so we can discuss this further.
Do not give them your email address. I have tried dozens of times to unsubscribe and not only do they NOT drop me off their list, each time I request to unsubscribe I get several more unsolicited email messages from new and unwanted sources
Business response:
We apologize for the inconvenience! Please reach out to us at (858) 377-9236 when you can so we can address this situation directly.
Business owner replied to my initial review of really poor customer service so I called the number provided and to my surprise - absolutely no help. I was called back by someone who had no idea how to help (all I needed was an estimate) and somehow I've just invested more time in trying to buy tens of thousands of dollars of windows and I'm getting callbacks from people "back of house with no connection to sales". Really disappointed, frustrated, would not recommend.
Business response:
Hello, I deeply apologize for this inconvenience! This is not the experience we want for our homeowners and would like to make this right! Please reach out to us at (858)377-9236 to discuss this further.
The door to door salespeople alone makes it not worth it. I had the same guy come to my house twice in a span of 15 minutes. No one wants to be bothered at home for a sales pitch we didn't ask for
The windows are great, but I don't think they are worth almost 10x the price of off-the-shelf Home Depot windows. They charged us $10,000 to install 4 windows. That's $2500 per window. The same size vinyl window at home depot are about $250. If money is no option, then go for it.
Business response:
Hi JB, we are pleased to hear that you are liking your windows. However we are truly sorry to hear that you feel the cost did not meet your expectations. We aim to provide the highest quality products and services, and your satisfaction is very important to us. Would you please email us your name, phone number, and zip code to our email at email@rbanw.com so that we might be able to resolve your concerns.
Want to know how they afford all their tv ads? The consumer. I had them out to give me a quote on two windows and one door in my bedroom, then added in two very small bathroom windows. They quoted me $40,000 for 4 windows and $30,000 for two windows and a door. I laughed in the reps face. Not only that, you have to sit there for an hour while they go through their spiel on the history of the company, how they came up with their product, etc. What a waste of time!!!! The only good thing was they showed up on time.
Ultra expensive $45,000 vs $13,500. Anderson will only do complete window installation meaning they take out the whole window frame - instead of just a simple replacement. If your house is worth 2.5 million or more and you have the money yes do it! So if u pay their price than a 5 star is warranted their work i excellent!
No service after the sale. Great product but they disappear after installation. I called nearly four months ago regarding a broken glass in my sliding patio door. I spoke with a very nice young man who took down all the info and was able to locate the paperwork for the door and determine what type of glass had been installed. Today the temperature is pushing 100 degrees and heat is radiating from the remaining glass. I also experienced significant delays in getting the patio door installed and finally ended up having my cont... read more
Business response:
Hi Richard, thank you for sharing your feedback. We are deeply sorry to hear about your recent experience, as it does not reflect the high standards we strive to maintain at Renewal by Andersen. Your satisfaction is our top priority, and we would like the opportunity to address your concerns directly. Please email us at email@rbanw.com with your phone number and ZIP code so that we can reach out to you personally and work towards resolving any issues. We value your input and are committed to making things right.
Outrageously poor service at the San Diego Renewal by Anderson! I confirmed my appointment as they requested for a San Diego home visit quote. And then I received about10 texts and calls after my confirmation that they were going to cancel my appointment if I did not answer more of their questions. I called the company and answered more of their questions. They confirmed the appointment again. Then I received several more texts again that they were going to cancel my appointment again if I did not contact them again. Their l... read more
Business response:
Hi Elise, we are sorry for the inconvenience this has caused. We have passed this onto our team and they will be in touch with you soon.
Frequently asked questions about Renewal By Andersen of San Diego
How is Renewal By Andersen of San Diego rated?
Renewal By Andersen of San Diego has a 4.4 star rating with 1,286 reviews.
When is Renewal By Andersen of San Diego open?
Renewal By Andersen of San Diego is closed now. It will open tomorrow at 9:00 a.m.