This profile has been claimed by the business owner or representative.
RENOSY by Renters Warehouse San Antonio
- Property Management
- Austin, TX
About this business
Location details
12885 Research Blvd, Suite 101A, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My tenant paid its June 2024 rent on 6/1/2024. As of date, renters warehouse is yet to remit the portion of the paid rent that belongs to the landlord. I have sent 2 separate emails on 2 different occasions to the company without any response. At a point, I am beginning to wonder if renters warehouse has vanished into thin air or stopped operations. On another issue, I was billed $600 by renters warehouse to repair the water puddle formation in the basement of my property. For over 6 weeks they could not fix the problem. I d... read more
They don’t value your time. I’m very disappointed with this company. I had a tour scheduled for an apartment and ended up having over two hours of my time wasted. I got to the apartment a couple minutes early, and ended up waiting for an additional 40 minutes (attempting to call and email the company to get more information on why no one was there to help). I finally left and still haven't heard back from them. I looked at the listing the next morning and found out it had been sold. It would have been nice to know before I d... read more
Business response:
*******, we are very sorry to hear about your experience. Your time is valuable, and we deeply regret the inconvenience you faced. Our team should have communicated the sale of the apartment promptly. Please contact our office at ************** so we can address this issue directly and ensure it does not happen again. Thank you for bringing this to our attention, and we appreciate your feedback.
I spoke with an individual by the name of Claire. She did absolutely amazing. Her customer service skills were accurate and sensitive to the situation.
Business response:
****, thank you for your kind words! We're pleased to hear that ****** provided amazing customer service and handled your situation with accuracy and sensitivity. Your satisfaction is our priority, and we appreciate your feedback. Thanks for choosing Renters Warehouse!
they misrepresented my sale. Listed it improperly. When I went to closing I had to pay extra $2000.00 to the agent that was not disclosed prior. They offered no resolution or help. There is no place to leave reviews on their website. Overall TERRIBLE selling experience, would not recommend to ANYONE!
Business response:
*****, we're truly sorry to hear about your experience. We take your concerns seriously and encourage you to contact our office at ************ or to reach out directly to the agent you worked with to review any documents or concerns. We're committed to addressing and resolving any issues you've faced.
Rouselle was great and deserves a 5 star review. HOWEVER, in working with Renters Warehouse (RW) for 1.5 years, this has been the first and only great service that I received from the RW client/maitenance service department. I like my property manager(s). And have been candid with them that though I like working with them I will not be renewing business with RW as their outsourced client/maintenance services are horrific. Most can't speak english and are on foreign time zones which makes for a very untimely repsonse to tenan... read more
Business response:
*****, we appreciate your feedback and are sorry to hear about the challenges you've encountered with our client/maintenance service department over the past 1.5 years. While it's great to know ******** provided you with excellent service, it's clear that other aspects of our service did not meet your expectations. We take your comments seriously and are committed to improving our response times and the quality of our outsourced client/maintenance services. Your suggestions are valuable to us, and we'll take them into consid... read more
The first red flag was that the homeowner was monitoring the "showing," alongside Bob F. Furthermore, the home was overrun by MANY people during timeframe Bob implied a private viewing. About a week later, Bob called us and said that the homeowner wanted us there. Our experience during the next 4 yrs: #1 - On numerous occasions we were praised as "best renters" (by homeowner & neighbors). Although we ALWAYS paid rent & water bills on time, we would receive unprofessional, rude voicemails/emails to "pay water bill the homeown... read more
Faithfully rented a house from renterswarehouse for 6 years. They told us they were raising the rent 200 a month and and that we must sign an annual lease or get out. We got out and left the house in better condition. a month later we got our deposits back of just $117 from Shannon ****. They falsly charged us for replacement of a window that was previously cracked, replacement of a bedroom carpet that was 40 years old and ignored our pet deposits for which our two small dogs did NO damage!
Business response:
****, we truly appreciate your feedback and are sorry to hear about your dissatisfaction regarding the security deposit charges after faithfully renting with Renters Warehouse for 6 years. We understand how concerning this can be, especially with charges you believe to be unjust. Please note that the homeowner is responsible for determining any and all security deposit charges. If you dispute these charges, we kindly ask you to send us a letter explaining which charges you dispute and the reasons behind your dispute. Once we... read more
These are false reviews. I would request phone numbers and contact information for real people with real experiences. I am an Owner. Renters Warehouse is a terrible company that runs the property to the ground while not providing property management. My Tenants requested early release from the 3 year Contract due to false representation on the part of the Renters Warehouse Property Manager. He secured a Contract w/ them under the condition that I would landscape, the property is desert/organic. He created hardship for the Te... read more
If i could have left a negative score i would have! Terrible terrible terrible customer service when it comes to tenants. Signed a 36month least. Moved in and the entire house needed a fresh coat of paint. The owner would only authorize someone to come in and spot pain the house for us and now that we have moved out we got charged for having to paint. We didnt have power in our kitchen for 8 days straight with 4 mouths to feed and the owner rejected any sort of compensation or rent reduction. renters warehouse doesnt make th... read more
Business response:
*******, thank you for taking the time to share your experience with Renters Warehouse. We value our customers' feedback. We understand the frustration that can arise when repair costs are not aligned with expectations, and we apologize for any miscommunication or confusion in this regard. Renters Warehouse is acting in its capacity as the third-party property management company facilitating the security deposit return process. RW does not have the authority to compel the property owner to adjust the withholdings made in the... read more
Frequently asked questions about RENOSY by Renters Warehouse San Antonio
How is RENOSY by Renters Warehouse San Antonio rated?
RENOSY by Renters Warehouse San Antonio has a 4.5 star rating with 1,279 reviews.
When is RENOSY by Renters Warehouse San Antonio open?
RENOSY by Renters Warehouse San Antonio is open now. It will close at 5:00 p.m.