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RENOSY by Renters Warehouse San Antonio
- Property Management
- Austin, TX
About this business
Location details
12885 Research Blvd, Suite 101A, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My boyfriend and I were trying to go through Renters Warehouse to find a rental to live in, we were working with Nicholas Valdivia and we each paid our $55 application fee and applied to multiple properties but each property we asked him to send our applications to, he was slow in sending them and lacked communication with us so each place kept getting filled before we got a chance to be approved. We asked for our application fees back because we decided it was smarter to try and find a place on our own without renters wareh... read more
Business response:
*******, thank you for sharing your experience. We apologize your experience was less than satisfactory. Our team is committed to delivering excellent service, and your input will help us improve. We did issue a refund for both of your application fees. Unfortunately, the original checks were sent to an old address. We then had to wait for those checks to be voided before we could reissue new checks to send to your new address. We apologize for the delay. The reissued checks went out this morning (10/20) to your new address.... read more
They expect a prospect to rent without being able to check if all amenities are in working order. Further, they expect a hold deposit (non-refundable) without any allowance for the fact that electricity and gas are both turned off - making it not possible to check all appliances. They can play the "word salad" game just fine. Totally unsatisfactory experience. They got me for a $45 credit check and 11 days of electrical services to the property. I liked it - I turned on the electricity in my name so they could make it ready.... read more
Business response:
Renters Warehouse is wholly dedicated to doing business in compliance with Federal Fair Housing law at all times and without exception. Your application fee is not a fee we keep, we use a very thorough independent third-party vendor that charges us to produce a background check. We charge an application fee to offset our cost to obtain the report from this vendor. You have the ability to use this application for any of our listed properties for 30 days without paying a new application fee each time. If you have any concerns ... read more
Worst company ever from a tenant’s standpoint. Let me count the ways: 1. They lost my cashiers check in their office and called me demanding I pay my rent when I already had. Harvey was very rude. Luckily my agent takes pictures of all the checks he submits and they eventually “found it”. The use of untraceable cashier checks sets them up to be less than honest. 2. Before moving in my agent created a service request to have a washer and dryer installed. It never happened. We moved in with no washer and dryer. Took 4 days for... read more
OVER $40,000.00 DOLLARS IN DAMAGE AFTER TRUSTING RENTERS WAREHOUSE!!! Our experience was a complete NIGHTMARE!! RW allowed the tenants to vandalize our property! Along with countless phone calls RW failed to respond to, the late fees that we insisted on getting, and the lack of getting tenants to pay are every reason to NEVER use RW Management! First Maintenance call; broken service door, screen door and fence gate, trash and unkept grounds. IMMEDIATELY requested an inspection; professional outdoor lighting stomped on, furni... read more
Business response:
****************,Renters Warehouse previously responded to your complaint. Please refer to the letter sent to you dated July 7, 2023.Thank you.
I have been trying to resolve an unwarranted late fee now for over a month. I tried to pay on August 4, 2023 and I kept getting an error message so I was unable to pay until the next day when it finally worked. I have called four times only to get rude representatives that talk and laugh with each other and resolve nothing. Then Megan who is supposed to call never does and now I am told I have to wait 72 hours for a manager to call. Completely unacceptable!!!
Business response:
We apologize for the inconvenience you experienced with our customer service, ********. We understand your frustration and we are working to improve our communications. Our records indicate that one our representatives has addressed your concerns. Please reach out if you have any further questions.
If there was an option to put zero stars I would. Absolutely do not ever rent from Renters Warehouse, I have had simple maintenance request submit since the beginning of July. I have 6 open maintenance request and there is zero indication they will ever be fixed. The maintenance crews respond to me with generic answers read from a list. I also had my AC break in July and it took over a week for them to fix meanwhile my house was over 100 degrees leaving me with nowhere to go. I have made nearly 100 calls related to this wast... read more
Business response:
Hello ******, we apologize for the inconvenience you have experienced with your maintenance requests. We take customer satisfaction seriously and we understand your frustration. Our team is working diligently to address all open requests, but sometimes complex issues can take longer to resolve. Generally speaking, when you submit a maintenance request, we will troubleshoot with you first. Depending on the situation, we may have to call for the homeowner's approval. We contact homeowners as quickly as possible and provide the... read more
One of the worst companies to rent with. Unresponsive, horrible communication with the property owners, unfair to the renter. Lost ac/heat 3 times and it took plus weeks to fix it and communicate with the property management and the vendor that was sent out. They are an evil money hungry company and will do anything to get a buck. They raised our rent with NO notice twice and tried to make us pay the property tax. All in all this is a horrible company please stay far away from here when choosing your rental company.
Business response:
Thank you for taking the time to submit a review, ******. We apologize for any inconvenience or dissatisfaction you may have experienced. Renters Warehouse is wholly dedicated to doing business in compliance with Federal Fair Housing law at all times and without exception. Please review your lease terms to clarify the rental amount due and tenant responsibilities. We value your feedback and always strive to improve our services. If you have additional questions or concerns, please contact our office at ************** and we ... read more
Renter's Warehouse will talk to you a lot before you rent from them. After you sign the contract, good luck having anyone talk to you about anything. My advice, if you see the house is being represented by Renter's Warehouse, RUN the other way as fast as you can. I was renting until I found a house to buy. Renter's Warehouse has gone dark on me and will not return any phone calls so I can terminate my lease and move into my new home. Also, at the last minute, the rental agent said the contract had to be for 18 months instead... read more
Business response:
Renters Warehouse has received your Notice to Vacate, but unfortunately, pursuant to your Lease Agreement, we are unable to process your request at this time as you provided an invalid move out date. You have requested a move out date prior to your lease expiration; this request will require a lease modification in order to vacate prior to the lease end date. A lease modification case has been created on your behalf and a member of the Renters Warehouse Team will work to negotiate your request with the property owner. Please... read more
Do not do business with Renters Warehouse. It has been nothing but a nightmare since we've moved in last week. We were met by Tom Croft, who was pretty good at first, but since, he ignores our communication and questions to just refer us to "the portal". We were charged 2 lease admin fees, when we asked our rep Tom, he again, told us to request through the portal without addressing our questions. We feel bamboozled here. Also, when we moved in Tom told us they would do deep cleaning, painting, and carpets. None of that was t... read more
Frequently asked questions about RENOSY by Renters Warehouse San Antonio
How is RENOSY by Renters Warehouse San Antonio rated?
RENOSY by Renters Warehouse San Antonio has a 4.5 star rating with 1,279 reviews.
When is RENOSY by Renters Warehouse San Antonio open?
RENOSY by Renters Warehouse San Antonio is open now. It will close at 5:00 p.m.