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RENOSY by Renters Warehouse San Antonio
- Property Management
- Austin, TX
About this business
Location details
12885 Research Blvd, Suite 101A, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The agent person who helped me was ok. Not sure if that’s just the way he carry himself but I gotta say his customer service sucks though LoL. We say hi and was being very friendly, his face expressions was just straight the whole time. We say hi, he don’t. When I sign the agreement , it doesn’t state that I agree to the house looking as it is. When I finally move into the house, carpet were not cleaned, almost every walls thru the house have scratches. We were promised that it will be clean the first time we visit the place... read more
Business response:
**, we are sorry to hear you didn't have a better experience. We will take your feedback into account and work towards better customer service and communications. We apologize the condition of the home did not meet your expectations upon your arrival. We did open a maintenance request to address these concerns and the owner addressed these items. For some of them you accepted the property as is, please refer to your lease on the Condition of Premises, section 10. A vital part of the rental agreement is a detailed move-in ins... read more
I would give 0 stars if I could. This company has been absolutely terrible. My AC broke in July in Phoenix Arizona where the outside temperature is about 116. The inside temperature of my house is 99 degrees. Renters warehouse has been sitting on this issue for 5 days now. They said on day 2 that they would bring portable AC units to help with the heat. It is now day 5 and there has been nothing. My roommates and I have had to call about 20 times each to be met with people who are unwilling to help. They just keep transferri... read more
Business response:
*******, thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you have experienced regarding the broken AC unit in your rental property. As a company, we strive to provide reliable and efficient maintenance services to all our tenants.We understand the urgency of the situation, especially given the extreme temperatures in *******, and we apologize for any delays in addressing your concerns. Rest assured, we are actively working to resolve the issue and provide a suitable solu... read more
They took payment for an application on an already rented property. Shame on you.
Business response:
Each rental property will continue to be shown and accept applications until an applicant has been approved and hold funds have been submitted. Each individual homeowner determines whether or not to accept an applicant, this is not a decision made by Renters Warehouse. Applications are reviewed in order of receipt/completion. The application fee is not a fee we keep; we use a very thorough independent third-party vendor that charges us to produce a background check. We charge an application fee to offset our cost to obtain t... read more
If I could leave 0 stars I would. Ever since Renters Warehouse took over my lease I have had an issue every single month. I have had zero contact back from the company on resolving any of my issues. My personal account manager has never once emailed me back or shown up to handle any situation. Josh, Jaquie, Melissa have never once actually resolved any of my issues after my property was broken into while I was away. Mailbox was rekeyed and never got notice or a new key. All they want is your money. Never felt so unsafe or un... read more
Business response:
******, thank you for voicing your concerns, we are sorry to hear that you are disappointed in our services. We reviewed your account, and our office is currently working on your requests. Please contact our office at ************ if you have any further concerns and we will be happy to assist you.
I moved into **** ******* ***** ***** **. That was the worst housing decision I ever made. After 30+ years moving with the Army I had many. I have limited characters. Here's the short version.Move in Nov 1, 2021. Was promised a refrigerator at move in. 26 days later got a refrigerator in the kitchen after Thanksgiving. Kitchen sink started leaking. 2 repairman 5 visits leak fixed. Refrigerator motor quit 2 repairmen 4 visits still broke, I called warranty company, was told the owner had to call. In formed Renter's Warehouse ... read more
Frequently asked questions about RENOSY by Renters Warehouse San Antonio
How is RENOSY by Renters Warehouse San Antonio rated?
RENOSY by Renters Warehouse San Antonio has a 4.5 star rating with 1,279 reviews.
When is RENOSY by Renters Warehouse San Antonio open?
RENOSY by Renters Warehouse San Antonio is open now. It will close at 5:00 p.m.