This profile has been claimed by the business owner or representative.
RENOSY by Renters Warehouse San Antonio
- Property Management
- Austin, TX
About this business
Location details
12885 Research Blvd, Suite 101A, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brad ******* was a pleasure to work with in locating our new home. He was always responsive and made sure I always knew next steps! I highly recommend him if you are searching for your new home.
Business response:
Thank you for the recommendation, *******! We are so happy to hear that **** exceeded your expectations and delivered an experience worth bragging about. We look forward to serving you!
********************* was a tremendous pleasure to work with throughout the process. Honest, professional, straightforward, diligent and knowledgeable are all accurate terms to describe our interactions with *******. I am happy to have found our new rental home working with ******* and Renters Warehouse. Big Thank You to ******* for his efforts.
Business response:
Thank you for taking the time to let us know about your experience. We want every single customer that gives us the opportunity to serve them, to experience the same level of service. If you require assistance in the future, please do not hesitate to contact us at ************.
Bob ******helped me recently to get a house. He was very respectful and communicated with me throughly. It was a quick and easy process to get the place I wanted. I will want to work with him agian for sure in the future.
Business response:
We appreciate the kind words! Its always humbling to hear how were able to make an impact in our customers lives. *** and our entire team are constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We hope you enjoy your new home!
Back when we first purchased rental properties, we hired a couple local realtors to manage them for us, and that made the money spent feel like headaches rather than investments. Eventually, me and my family decided we'd try managing them ourselves... which turned them into ulcers and migraines!THEN, a few years ago, we found *********************** and the rest of the wonderful team at Renter's Warehouse. Before we found them, these properties burned through cash due to shoddy repairs and tenant turnover. Nowadays, they are... read more
Business response:
***!! We can't begin to tell you how nice it is to hear these words of appreciation, thank you! We are beaming with pride knowing that ****** and the team delivered on everything that we promise as a company. We LOVE hearing that we were able to help grow your investment portfolio and that your tenants are happy!! Thank you once again for giving us a *** on the back. We sincerely look forward to serving you and your tenants.
I worked with Tia *******today. She was kind, patient and empathetic for my issue. Tia handled my problem with such professionalism. After reaching out to several other people at Renter’s Warehouse Tia was the only person that actually listened and understood our problem. I so appreciate working with an employee that responds in the way that Tia did. She gave me the best Costumer Service I have encountered in quite a while. She should be recognized for her representation of your company.
Business response:
WOW! Reviews like this fuel our hearts and make us try better every single day. Our common goal is to constantly strive to deliver the very best! We are so happy *** delivered a superior experience. Your review is valuable to us as we shape our client strategy. Know that we are hard at work finding ways to do things better every single time.
I had a very disappointing experience with this rental company. Communication was essentially nonexistent from start to finish, which made everything more stressful than it needed to be. One of the most concerning issues was that the homeowner somehow ended up with my personal phone number and would text me directly about things like her personal mail. That felt completely inappropriate and unprofessional. Maintenance was also handled poorly. Repairs were nothing more than quick “band-aid” fixes that never actually resolved ... read more
Wish I could give 0 stars or even negative. Worst rental company ever! Our neighbor harassed us for an entire year and they’re making us move out. All of the other neighbors love us and we grew very close to them. It cost me a ton of money to move in just to live here for a year. We paid our rent on time and took very good care of the property, yet they’re ready to ruin our lives for no reason. They never answer when you need something fixed. Two of my neighbors have had a broken garage for over a year and no one will come f... read more
Business response:
**** were sorry to see how strongly you feel about your experience. We take concerns around communication, maintenance, and resident interactions seriously, and we want to make sure any situation like this is properly reviewed. At this time, we have not been able to locate an account under the name or information provided, which limits our ability to look into the details youve mentioned. If you are a current or former resident, we would genuinely like the opportunity to understand what occurred and review your concerns dire... read more
I had a great experience with Renter's Warehouse for getting a tenant placed and managed. The issues started when my tenant moved out and the Turns/ Maintenance department came into the picture. The Turns team first reached out one day after my tenant moved out. I asked for more details on the process since this was my first time having a tenant move out with Renter's Warehouse. I had to follow up 6 days later after not hearing back, and instead of giving me any info on the process, they just told me they didn't know where m... read more
Leaving this review as a homeowner. Short version is working with them had been extremely costly and borderline fraudulent. Here's some examples from just my most recent transaction -- a tenant broke their lease and moved out early. I have a tenant placement warranty yet they still are charging me the one month tenant placement fee, and mysteriously threw an extra thousand dollars into the cost of the placement fee. They charged me the full cost of maintenance and turning the property, not taking any money out of the previou... read more
Frequently asked questions about RENOSY by Renters Warehouse San Antonio
How is RENOSY by Renters Warehouse San Antonio rated?
RENOSY by Renters Warehouse San Antonio has a 4.5 star rating with 1,279 reviews.
When is RENOSY by Renters Warehouse San Antonio open?
RENOSY by Renters Warehouse San Antonio is open now. It will close at 5:00 p.m.