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Repipe Specialists - Houston, TX
8/24. we we not happy with the work that was done on my mom's house. The company cut 5 holes in the bathroom. The repair job was terrible. we have been trying to get someone out to look at what has been done to the bathroom. My mom is 90yrs old and they left the washer and dryer pulled out and she had no way to push it back in place. After a call to the company they returned the call 3 weeks later saying they could not push the appliances back in place. Now they are arguing with her about the job in the bathroom and won't c... read more
Business response:
Thank you for letting us know. Please reach out to our customer service department so that we can look into this issue for you. 800-737-4746.
I hired Repipe Specialists to repipe my home. They never disclosed that they sub the work out. They sent a 20 year old to do the repipe from Aqueduct Plumbing. He fell through my ceiling and cut holes through the inside tile walls in both bathrooms and left it this way. He also cut holes through the opposite side walls. There was no reason to destroy the tile side walls. So to this day I can see all of the pipe in the showers since there are holes in the walls. The guest bath wall has a hole 19" across and 18" high. The sale... read more
Business response:
Thank you for your time in leaving us a review. In regards to our repipe crews, we’ve entered into long term partnerships with local, carefully-vetted, independent repipe crews. On average, our local crews have been with us for 15 years in each of the States we service. Our Certified Installers come with a wealth of knowledge and are hand selected before going through a 5 day online learning programs cultivated from 25 years of best practices along with one week of immersive on-site repipe training. This has proven to be far... read more
You didn't address the trash left behind and disrespect to our home. When they dug the line outside, they had the choice to throw dirt in the yard(right next to digging) or in our landscape rocks. They threw all the dirt in the rocks. They left trash everywhere!!! We have never had our home trashed by careless workers like this before.
Business response:
After following up with our crew, the shop is there today doing sheetrock to fix the holes. The customer was out of the country for 3 weeks during project and the spouse preferred to wait until the other returned before making decisions. This was the cause for delay in the project. The shop believes the line that was found by the handyman feeds the existing lines in the slab. They are going back out next Thursday to see if this is fact. Please feel free to call us at 800-737-4746 with any questions and ask to speak with the ... read more
I hired Repipe Specialists in February and as time passes problems surface with the work that they did. First they used cheap material and I didn't get what I was promised. I was promised color coded pipes, red for hot water and blue for cold water, well I didn't get that, which confused the re modelers working on my house. About a month ago the master bedroom flooded due to a pipe that was broken because it was tighten to much. I called Repipe Specialists since the work was under warranty and and they told me that they ... read more
Business response:
Thank you for leaving a review. We charge a service fee of $195, which is fully refundable if the issue is found to be a result of failed installation. The details of this instance is being looked into by our Operations Department and will follow up with you for closure. Please feel free to contact us M-F with your concerns and ask to speak with the operations manager. 800-737-4746
I will start by saying the install process was what we were told. The process was smooth for the most part. It's the service after the fact that is the reason for the poor review. . Several months after installation we had a leak. The leak was inside the wall and we have no idea how long it was leaking before we finally noticed water coming into the garage. It was a Sunday afternoon when we found the leak and called to get someone to come fix it. Called the 800 number and we were told that they would contact the office that ... read more
Business response:
Please feel free to call our offices and ask to speak to our Operations Manager so we can sort this issue out for you. 800-737-4746
If you receive a call from Repipe Specialists, particularly Josh Hughes, do not hire them to reopen your house with pex. The workers ran pipes outside the Sheetrock and then behind the Sheetrock. When asked to repair, at first they refused. They did repair the pipes, but I had to hire another company to replace Sheetrock, texture, and paint. Use any company but Repipe Specialists.
Business response:
Thank you for taking the time to leave a review. Your concerns have been sent to the Operations Manager for follow up. Please feel free to call us and ask to speak with the Operations Manager should you have any questions. 800-737-4746
Repipe Specialists relocated the plumbing from the slab in the home of an elderly relative of mine. Although the sales rep, Jeff Potter, promised the relative the moon (as did the advertisements and brochures), after the contract was signed, Jeff couldn't be reached. Repipe Specialists subcontracted the work out to a local plumbing company in San Antonio and then proceeded to pull the plumber off of the job consistently, which resulted in the process taking MUCH longer than promised. Several observations: Although Rep... read more
Business response:
Thank you for taking the time to leave a review. Your comments have been sent to the Operations Manager for review. Please feel free to call our office at 800-737-4746 with any questions.
I had a horrible experience with Repipe Specialists. They don't specialize in anything except ripping people off and misleading people into thinking they are the best at repiping. They actually don't repipe. They subcontract the job to plumbing companies, which contradicts what they advertise on their website. I strongly recommend that everyone stay away from this company.
Business response:
Thanks for taking the time to leave a review. Your concerns are being looked into by our operations manager. Please feel free to call our office and ask to speak with them if you have any questions. In regards to our repipe crews, we’ve entered into long term partnerships with local, carefully-vetted, independent repipe crews. On average, our local crews have been with us for 15 years in the 14 States we service. Our Certified Installers come with a wealth of knowledge and are hand selected before going through a 5 day onl... read more
If I could give them a negative rating I would. I hired Repipe Specialists of Texas on 05/13/21 to replace my existing galvanized pipes with PEX. Everything associated with the job was subbed out to other contractors. Including the plumbing performed by Courtesy Plumbing and the sheetrock repair by a private individual. The work was started early and completed late (21:30) on 06/14/21. During the process, the Courtesy Plumbing crew cut my existing ¼ inch Reverse Osmosis (RO) water line connected to my refrigerator and conne... read more
Business response:
Hello. Thank you for taking the time to leave a review. You're review has been forwarded to the Operations Manager, who has been in contact with you throughout this process. Please feel free to call our office and ask to speak with the Operations Manager.
Frequently asked questions about Repipe Specialists - Houston, TX
How is Repipe Specialists - Houston, TX rated?
Repipe Specialists - Houston, TX has a 4.2 star rating with 193 reviews.
When is Repipe Specialists - Houston, TX open?
Repipe Specialists - Houston, TX is open now. It is open 24/7.