Question 1

What is Birdeye Messaging?

Accepted Answer

Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Facebook, Instagram, email, voicemail, and beyond.

Question 2

How will Birdeye Messaging help my business?

Accepted Answer

Having convenient, immediate, 1:1 conversations with your customers lets you:Schedule and confirm appointmentsRespond to customer questionsPromote events and offersAnnounce new products or servicesSend and receive updates

Question 3

What are Birdeye Messaging's main capabilities?

Accepted Answer

With Birdeye Messaging you can:Message customers via text, Webchat, and social from one inboxEasily track and manage customer info and interactions for streamlined and more efficient communicationUse templates to save time and keep comms consistentAssign conversations to team members and locationsGet notified every time a new customer message comes inTrack conversations and average response times

Question 4

What kinds of customer messages can I manage with Birdeye?

Accepted Answer

Birdeye allows you to manage every type of customer message from one inbox:Respond to messages from Webchat, text, Facebook, Instagram, email, and voicemailText review and referral requests to get more leadsSend text message surveys to collect instant feedbackSchedule mass text messages to drive sales

Question 5

What kind of reports are available with Birdeye Messaging?

Accepted Answer

Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.

Question 6

Is my data secure with Birdeye Messaging?

Accepted Answer

Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.

Question 7

What is a business messaging service?

Accepted Answer

A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.Birdeye is the most comprehensive instant messaging app for businesses.It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Facebook, and Instagram, into one Inbox.You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.The Birdeye Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.

Question 8

How do businesses use text messages?

Accepted Answer

Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.Some common ways in which it is used are for:Post-consult follow-ups and book treatmentsSpecial offers, and promotions, free trialsMembership, webinar, community social, and other event invitesNew openings, products, or treatmentsService and maintenance updatesContacting a fleet of agents or a large team, at onceRetargeting customers and prompt purchases

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