Question 1

What is a surveys tool?

Accepted Answer

A survey tool enables marketers to easily build and customize multiple surveys with a variety of question formats like multiple-choice, ratings, matrices, among others. It then allows you to distribute these surveys via multiple channels to collect responses from prospects, customers, and employees.

Question 2

Which survey tool is best?

Accepted Answer

Birdeye Surveys is the most comprehensive survey tool in the market. It allows you to:Build, automate, distribute, and track even the most detailed surveys.Ask a range of question types like multiple-choice, NPS, matrix ranking, rating, free text, and more. Trigger survey requests to automatically go out after a purchase, an appointment, and more..Distribute surveys on high-response channels like text and social messaging. Track performance and results with AI-powered Insights for every response.Add a review request at the end of every survey to improve your brand rating

Question 3

Why would you use a survey?

Accepted Answer

You would use surveys to collect valuable information from your target market to help inform your business strategy, improve your products or services, and offer better customer experience. Surveys help you understand what your business is doing well and what it needs to improve on. Some of the ways you would use surveys are to:Gather market feedback on your brandUnderstand and monitor customer satisfaction levelsGet valuable market insights Collect detailed information on your customers’ profilesGet consumer feedback on a product or service

Question 4

Where can I share Birdeye Surveys?

Accepted Answer

You can send Birdeye Surveys via text, email, social media messaging, or webchat. You can also embed it on your website so it is easy for visitors to share their feedback without opening a new window.

Question 5

Does Birdeye Surveys have an API for integrations?

Accepted Answer

Yes, you can seamlessly connect your legacy and cloud-based systems with Birdeye’s 3,000+ out-of-the-box integrations to instantly send survey requests to the right customers.

Question 6

Does Birdeye Surveys have detailed reports and analytics?

Accepted Answer

Yes, with Birdeye Surveys, you can get detailed business insights from Athena, our AI-based engine. Our reports and analytics let you view a number of stats which can be filtered by channel, location, response date, status, and question.View stats on how many have received and responded to your surveysView reports based on responses over a period of time - to measure customer experience and satisfaction over timeEasily analyze open text questions and see common topics by keyword and countView data in a visual chart or table format with count and percentage for every response

Question 7

Is Birdeye Surveys HIPAA compliant?

Accepted Answer

Yes, Birdeye Surveys is end-to-end encrypted to protect customer responses. Click here for the HIPAA Birdeye Agreement.

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