Right Now Heating and Air Conditioning

Robert B 

on BBB

2 years ago

My entire experience with this company has been an utter nightmare. Between lies, incompetence, negligence, and extreme pricing, I cannot express how little I recommend this company.Here are the lies I was told during my conversation with our initial technician (for a plumbing problem):"All employees have official badges and background checks." None of the plumbers that showed up at my home (around 6 different people over the course of a week). Not one had any sort of ID badge. But worse, one day they sent an INTOXICATED MAN... read more

Al J 

on BBB

2 years ago

Frustration is beyond description. New Units were installed in October of 2022. Have had various issues since the installation. Most of the ladies that answer the phone don't communicate properly to the dispatch or the dispatch doesn't communicate properly to the technicians. When they come out (IF they come out) they seldom have the correct tools/supplies or information to properly address the problem. As far as scheduling goes, We have been texted/called last minute on several appointments and told that they are short staf... read more

connie b 

on BBB

2 years ago

My neighbors bought a cooling unit from these folks 3 years ago. My neighbors are senior in their late 80's and early 90's. Eve3ry year since this was installed these folks have been out to repair a non-functioning unit. Some things they have repaired "under warranty" but my neighbors are responsible for labor which has been running them around **** to **** a year. This company is taking advantage of the elderly, instead of just replacing what appears to be shoddy work or bad equipment they continue to come year after year t... read more

Lori T 

on BBB

2 years ago

This Company is nothing but liars. They came to our home and from the very first.time they walked in they fed ** full of lies. The specifically said they do not subcontract any work out of their company and they had Sermons and Elecrtic come out and install something. They also told us that there would be no hidden fees and we have now been sent to collections from Sermon of $257.00 because we have not paid the bill we were told there would not be any charges outside the bill Right Now wrote out.we were also promised a rebat... read more

Sean S 

on BBB

2 years ago

Right Now had an offer at ********** to clean and inspect our HVAC for $58. I know that is a good price. When they came the technician showed me that I needed a part replaced. It was below what he said were the recommended specs. I asked how much and he said $372 so I thought it was the electronic board at the bottom. I said okay please replace it. After he came back in from the truck and went and changed it l asked him what the part was and it was a small $10 capacitor on Amazon. It took him less than 5 minutes to change th... read more

Barbara P 

on BBB

2 years ago

I cannot recommend this company as they dont check the quality of their work, it takes multiple service calls to resolve basic issues, and ultimately leaves the homeowner to check the quality of the work. I dont believe that they even cleaned or checked the duct work that I paid an additional fee for prior to installing the new unit. It took nearly a year of calling and working with service techs to get the AC/Furnace unit working properly, and in the meantime I was paying for high power bills due to Right Now Heating and Co... read more

Jay F 

on BBB

2 years ago

They installed a Amana heater 3.5 years ago. It had a part fail already yesterday and they made arrangements to get out and fix same day which was nice. It took about **** hr all in with diagnosis we were charged 300 dollars WOW seems like an awful lot for a system that was supposed to be upgraded? My old system never had a problem in 15years . I only agreed because I was upgrading my air conditioning.They didnt even give us the 20$ coupon off websites . Im glad they came out same day but not impressed with cost to repair th... read more

Debi K 

on BBB

2 years ago

I thought they were ok, not. We spent $25000 and didn't get the proper paperwork, job not finished, subpar equip. We were rushed into the loan. Can't get rebates and at the beginning of year our unit won't be up to code. We got blank paper work, I complained took 2+ wks and then 8t had different info on it. They used white out and changed things. They first refused to give paper work. We got ************************* said he was ********** yet he is dressed in Right Now uniform. Confusing. He bullied us in to loan lied on ap... read more

Chris H 

on BBB

2 years ago

Dont waste your time or money with this company. They won't stand behind their products and if they break during warranty. They will want you to pay to come look at it and for the labor they need to fix it. When you ask to talk to a supervisor they will refuse or say there isnt one. Find a better company please dont make the mistake i did by having them replace my furnance and air conditioner.