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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
excellent customer service
Business response:
Nicole, we’re so glad to hear about your positive experience! If you have the time, please share a more public review at ringcentral.com/g2 to help other customers with their vendor choices, or contact the Review Team directly to tell us more about your history with RingCentral! Our email address is review@ringcentral.com. We look forward to hearing more from you!
I like ring. But I am unhappy with the fact that a second for an employee that I no longer have is considered as part of my contract for a year. Because of that I’m not auto renewing. So that made me unhappy. Other than that, I believe, your employees are very helpful, nice, usually helps me with my problem and has good follow up. All the things that are important. I just believe I should not be charged for a line that I no longer use, and it was renewed without any Warning that auto renew is coming up.
Business response:
We value your input and appreciate your perspective; thank you for sharing your experience, Jody! If you are interested in continuing the conversation, please email the Review Team at review@ringcentral.com, and we will help improve your experience however we can.
It works great.
Business response:
Church, thank you for telling us about your experience! We enjoy hearing how our product impacts our users; to continue the conversation, please email the Review Team at review@ringcentral.com.
I love RingCentral! Comparing to the previous years also, seemed like they have been training agents right now, ensuring that there's FCR, if now, there's consistent follow through. There's ownership, and sincere customer service. :)
Business response:
The Review Team appreciates your feedback. If you’d like to tell us more about your experience or need assistance in the future, feel free to reach out via email: review@ringcentral.com. You can also leave us a more public review at ringcentral.com/g2 to help other customers with their vendor choices. Thank you!
thanks for solving teh faxes issues to one of our workers .
Business response:
Hala, we’re so happy to hear about your experience with RingCentral! Thank you for taking the time to leave us a review. We would love to continue the conversation and hear more from you; reach out to the Review Team at review@ringcentral.com or leave us a more public review at ringcentral.com/g2. The Review Team appreciates your loyalty!
Trying to get a representative on the phone was maddening to say the least. Once I actually connected, the service was good and my issue was resolved.
Business response:
Your feedback is vital for us to keep improving, Jan. If you want to let the Review Team know more about your experience, please email us at review@ringcentral.com. Thank you for sharing with us!
I had to make multiple calls about an issue, but once Adrienne Tauriainen got involved, things got done. And she followed up a couple of weeks later to make sure my refund had been processed.
Business response:
Jeanne, we’re so glad to hear about your positive experience! If you have the time, please share a more public review at ringcentral.com/g2 to help other customers with their vendor choices, or contact the Review Team directly to tell us more about your history with RingCentral! Our email address is review@ringcentral.com. We look forward to hearing more from you!
The tech reps which is the dept I seem to reach out to the most have been better at their solutions and customer service. One suggestion Id like to make is if you could please provide an auto responder option to the texts. Like email, I cant always respond right away and my email responder when Im out of town or just on a daily response really helps. The missing is when clients text and expect me to answer on the weekend or after hours. I would really look the option to auto respond especially for the weekends. Pleas... read more
Business response:
Michelle, thank you for telling us about your experience! We enjoy hearing how our product impacts our users; to continue the conversation, please email the Review Team at review@ringcentral.com.
Helped solved my issue in a timely manner
Business response:
Joss, we’re so happy to hear about your experience with RingCentral! Thank you for taking the time to leave us a review. We would love to continue the conversation and hear more from you; reach out to the Review Team at review@ringcentral.com or leave us a more public review at ringcentral.com/g2. The Review Team appreciates your loyalty!
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.8 star rating with 17,874 reviews.
When is RingCentral open?
RingCentral is closed now. It will open on Monday at 9:00 a.m.