This profile has been claimed by the business owner or representative.
RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Google reviews (1,347)
Ring Central the MVP to win them all!Use Cases and Deployment Scope - Receiving customer service calls from external and internal clients. -In ICT it helps us keep connected with other businesses within the organisation to troubleshoot ICT problems.Pros - Receiving large amount of customer calls with minimal interference -Very response troubleshooting team at Ring central -Platform that allows a seamless integration with our salesforce CRM solutionCons - Sometimes the connectivity with ring central and jabra hardware can be ... read more
A leap into the futureUse Cases and Deployment Scope - We use the softphone and hardware phones with RingCentral, as well as the faxing solution. -Our old system was a mix of PBX and on-prem VOIP that was quite antiquated. We were still having to use SSH for all phone system changes. -We needed a more modern, feature rich VOIP solution that could help bring both those that prefer using deskphones and those that prefer softphones together.Pros - Softphone and hardphone integration (allowing software to control speakerphone) -... read more
Overall, it's a great app. The only problem I experience at times is sometimes I call out and the customer on the other line can't hear me. Consequently, I have to close the application and then open it again.
Business response:
Hey Benjamin, the Review Team thanks you for your great feedback! You may report these occurrences in the mobile app. To do so, select your profile photo and then scroll down to report an issue. For more information, email review@ringcentral.com or connect with the Support Team here: support.ringcentral.com/contact-support.html.
the best
Business response:
Ricardo, the Review Team appreciates your feedback! We would love to hear more about your experience; email us at review@ringcentral.com. Thank you!
Ring Central is a Game Changer Pros: Being able to call being outside of the office and all calls showing as if you're calling from your office. Clients will never know if you're in the office or not. Cons: I don't like that I can't send text messages. Some colleagues can, but mine can't
RingCentral MVP is great for internal collaboration Pros: It was easy to install, and it is easy to use. Cons: The customer service department is improving but it still takes a long time to resolve issues. There is a lot of waiting on hold for unimportant tasks. Overall: Although we do not love their customer service department, overall it is worth the money.
Great Contact Software Pros: How easy it is to use. I am able to text my clients. Cons: There is nothing I do not like about RingCentral. Its super user friendly.
easy to use!
Business response:
Hey Minerva, the Review Team appreciates your review. Email us at review@ringcentral.com to share more with us; thank you!
RingCentral MVP is suited to SMEsUse Cases and Deployment Scope - RingCentral MVP is our central communication system. With many staff now working from home, RingCentral MVP provides an easy way to forward calls to staff when they are at home or in the office.Pros - Call forwarding -Hunt group management -Online configuration and set up -Telephone supportCons - Perhaps too many functions?Likelihood to Recommend - When you have a small team many of which are working from home at any moment in time, I would particularly recomm... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.8 star rating with 19,813 reviews.
When is RingCentral open?
RingCentral is open now. It will close at 6:00 p.m.