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RingCentral
- Telecommunications
- Belmont, CA
About this business
Overall, happy with the service. No downtime, reliable service, equipment was definitely an upgrade over the old phones my company used.
RingCentral has made it clear they dont care about service failures or honoring their own contract terms. Their AI Receptionist repeatedly broke my business during busiest time, disconnecting client calls for months. Technical support admitted they cannot fix the issue, yet RingCentral refuses to cancel the service and insists on billing me through August 18, 2026 even though the service never worked as promised.What Nicko Jan ***** ****** effectively saying in his emails is:We dont care about your breach claim. We dont care... read more
Ive been with RingCentral for over 10 years, and I have to say this might be the worst overseas customer service Ive ever experienced. Every time I call, I can literally hear motorbikes and chickens in the background, and the ***resentatives do absolutely nothing to resolve issues or keep customers satisfied.For about 8 years, I was unknowingly being charged nearly double for services I wasnt even using thats on me for not catching it sooner. When I finally called to cancel the unnecessary services (over $600 per month worth... read more
I transferred my number from RingCentral to a 2nd line on my wireless account due to limited business usage. I was told by RingCentral support that I would not be able to cancel the service because they had locked me into a contract for 2 years. I have never heard of such, to lock a small business into an account for 2 years. I was totally unaware of this trick, which is definitely a predatory practice. I have had basic service with them for over 5 years...and did not see this coming. I would not recommend this service to an... read more
I was thinking about filing a complaint against ring but Im coming here to express my concerns. They recently send me an update to their terms and conditions policy and in that letter the used threatening verbiage saying that if we violate their policy we will be responsible. Im clear on their updated policy and that entails when you call in to cancel youll now be charged for certain things if its not in the time frame they demand and some other things but Im confused as to how them charging us for cancellation is somehow an... read more
Avoid RingCentral at all costs one of the worst business decisions weve ever made. Weve had RingCentral for less than a year, and it has been nothing but problems. The sales *** misled us from the start, leaving out critical details. We were promised flexibility to add or remove lines as needed that was a complete lie. Were now locked into the exact number of lines for 2 years unless we add more, but never reduce.Service reliability is terrible. We experience dropped calls and spotty connections with clients which is absolut... read more
Their customer service is really poor. The sales department pressures you to buy their services, and if you say no or that youre going to look for other options, they send follow-up emails with sarcastic methods. They are desperate for money.
How can the BBB give this company a A + rating with all the negative reviews? They were like pulling teeth to cancel my service, used them for less than a month and was a disaster. They charged me for two months, when i only had them for half a month. Was told they don't prorate the billing so i was charged. To cancel was difficult so it wears you down, or they try to, went back to a company that we used previously and its doing great now.All i can say is our experince was not what one would expect
This company does not allow customers to cancel their service on the web portal. They deliberately make it difficult to cancel services.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.6 star rating with 1,886 reviews.
When is RingCentral open?
RingCentral is closed now. It will open at 9:00 a.m.