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RingCentral
- Telecommunications
- Belmont, CA
About this business
Overall, happy with the service. No downtime, reliable service, equipment was definitely an upgrade over the old phones my company used.
RingCentral is hands-down the worst telecommunications platform Ive ever used. The support team is anything but supportive and thats me being polite. In reality, support is slow, unhelpful, and seems more focused on closing tickets than actually fixing problems.I could go on forever about the issues weve had with this service: inaccurate or nonexistent reporting, constant outages and glitches...overall terrible functionality. Core tools youd expect to just work simply dont. Updates break more than they fix, and no one takes ... read more
1 Star Extremely Disappointing and Untrustworthy My experience with RingCentral has been extremely frustrating and disappointing. Their customer service is poor, unresponsive, and shows no genuine interest in helping clients or supporting businesses.What is most concerning is their billing and cancellation practices. Even after a contract term expires, they still make it very difficult to cancel service and attempt to charge additional cancellation or continuation fees. This is not about early termination they simply do not ... read more
DO NOT RECOMMEND. RingCentral is awful. First the amount of spam calls received was ridiculous. Second, charging for texting?! We are no longer in the T-9 years, text should be included. Third, their lying sales team who bait and switch. We specifically said we did not want a contract since we were in start up phase. We wanted to pay month to month. The sales person agreed and switched out the terms for a year long contract. Shame on us for trusting and not reading the fine print, however we specifically said we didn't want ... read more
RingCentral offered me a 30-day free trial to determine whether their service would meet my business needs. Before the 30 days were up, I contacted them to cancel, as the service was generating more bot calls than actual customer calls. However, it appears my cancellation request was never processed, and they now claim they never received my call, On November 26, 2025, I called again to cancel the service. Instead of helping me, they repeatedly gave me the runaround and refused to process the cancellation, which led to under... read more
Unfortunately there is no option to leave a 0 star as 1 star is the minimal to leave a review. Ring Central has now become the most **************** in ***. They lure customers by signing them 5 years contract without even clearly mentioning that it's 5 years. Once the customers receive their first bill with very high amount they try to cancel the service and then found that they were trapped with a 5 year contract and even after canceling they still need to pay for 5 year. It seems that their major revenue is coming from th... read more
RingCentral has made it clear they dont care about service failures or honoring their own contract terms. Their AI Receptionist repeatedly broke my business during busiest time, disconnecting client calls for months. Technical support admitted they cannot fix the issue, yet RingCentral refuses to cancel the service and insists on billing me through August 18, 2026 even though the service never worked as promised.What Nicko Jan ***** ****** effectively saying in his emails is:We dont care about your breach claim. We dont care... read more
Ive been with RingCentral for over 10 years, and I have to say this might be the worst overseas customer service Ive ever experienced. Every time I call, I can literally hear motorbikes and chickens in the background, and the ***resentatives do absolutely nothing to resolve issues or keep customers satisfied.For about 8 years, I was unknowingly being charged nearly double for services I wasnt even using thats on me for not catching it sooner. When I finally called to cancel the unnecessary services (over $600 per month worth... read more
I transferred my number from RingCentral to a 2nd line on my wireless account due to limited business usage. I was told by RingCentral support that I would not be able to cancel the service because they had locked me into a contract for 2 years. I have never heard of such, to lock a small business into an account for 2 years. I was totally unaware of this trick, which is definitely a predatory practice. I have had basic service with them for over 5 years...and did not see this coming. I would not recommend this service to an... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.6 star rating with 1,924 reviews.
When is RingCentral open?
RingCentral is closed now. It will open at 9:00 a.m.