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RingCentral
- Telecommunications
- Belmont, CA
About this business
Overall, happy with the service. No downtime, reliable service, equipment was definitely an upgrade over the old phones my company used.
I was thinking about filing a complaint against ring but Im coming here to express my concerns. They recently send me an update to their terms and conditions policy and in that letter the used threatening verbiage saying that if we violate their policy we will be responsible. Im clear on their updated policy and that entails when you call in to cancel youll now be charged for certain things if its not in the time frame they demand and some other things but Im confused as to how them charging us for cancellation is somehow an... read more
Avoid RingCentral at all costs one of the worst business decisions weve ever made. Weve had RingCentral for less than a year, and it has been nothing but problems. The sales *** misled us from the start, leaving out critical details. We were promised flexibility to add or remove lines as needed that was a complete lie. Were now locked into the exact number of lines for 2 years unless we add more, but never reduce.Service reliability is terrible. We experience dropped calls and spotty connections with clients which is absolut... read more
Their customer service is really poor. The sales department pressures you to buy their services, and if you say no or that youre going to look for other options, they send follow-up emails with sarcastic methods. They are desperate for money.
How can the BBB give this company a A + rating with all the negative reviews? They were like pulling teeth to cancel my service, used them for less than a month and was a disaster. They charged me for two months, when i only had them for half a month. Was told they don't prorate the billing so i was charged. To cancel was difficult so it wears you down, or they try to, went back to a company that we used previously and its doing great now.All i can say is our experince was not what one would expect
This company does not allow customers to cancel their service on the web portal. They deliberately make it difficult to cancel services.
This company has the ABSOLUTE WORST customer service. Our business was charged for extra services multiple times without giving us a breakdown as to what we were being charged for. When I called their customer service line, I was given the runaround, and no one could tell me what the charges were for. At one point I was told it was for extra minutes, so I upgraded our minutes plan. Turns out it was not due to that. After another call I was told the charges were due to overages for text messages, so I upgraded our plan and tu... read more
I called because I wanted AI. They ported my number out and didnt tell me it needed to be a landline! After waiting almost 2 weeks for my phone to port over I had to port it back to my mobile company. 2 more weeks for transfer to complete! Not to mention this is my business line! On the final day they legally can keep my number I call them and they said they canceled my account before my port out was successful and blamed it on me! Im pretty sure I lost the business cell phone number o have on all my business marketing platf... read more
How does this company have an 'A' rating on this website and a review ranking of 1.07/5. That's the lowest review I've ever seen anywhere. I had the same problem as everyone else. I've been trying to cancel for 2 years and they keep auto-renewing. Shame on ring central and shame on Better Business Bureau for giving them an 'A' rating. How much did they pay you. BBB?
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.7 star rating with 1,857 reviews.
When is RingCentral open?
RingCentral is closed now. It will open tomorrow at 9:00 a.m.