RingCentral | Phone System
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RingCentral

4.8
9169 reviews
(Phone System)
 20 Davis Drive, Belmont, CA 94002US

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(877) 272-0199

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4on Capterra, Oct 16, 2017
Ring Central - highly recommended
Comments: We have 20 locations all using Ring Central and it's a huge help.
Pros: Hard and Softphone capable - if you have people like me that travel
around, having an easy to use softphone is mandatory Great Android app - app works just like you'd hope for it to Simple call recordings Easy conference
Cons: Backend dashboard is a little clunky but it's fine once you figure it out I really wish they added the ability to function as a call tracking system as well
more »
4on Capterra, Oct 16, 2017
Ring Central - highly recommended
Comments: We have 20 locations all using Ring Central and it's a huge help.
Pros: Hard and Softphone capable - if you have people like me that travel
around, having an easy to use softphone is mandatory Great Android app - app works just like you'd hope for it to Simple call recordings Easy conference
Cons: Backend dashboard is a little clunky but it's fine once you figure it out I really wish they added the ability to function as a call tracking system as well
more »
4on Capterra, Oct 16, 2017
Ring Central - highly recommended
Comments: We have 20 locations all using Ring Central and it's a huge help.
Pros: Hard and Softphone capable - if you have people like me that travel
around, having an easy to use softphone is mandatory Great Android app - app works just like you'd hope for it to Simple call recordings Easy conference
Cons: Backend dashboard is a little clunky but it's fine once you figure it out I really wish they added the ability to function as a call tracking system as well
more »
5on GooglePlay, Oct 15, 2017
Love this app, works perfectly! more »
4on iTunes, Oct 15, 2017
Version : 9.3.1
Please fix the app!
Great app!
more »
5on Capterra, Oct 13, 2017
In my experience, the customer service was not that consistent.
Pros: I like that this software offers so many features and that it operates on an established platform with an overall good reput
ation to back it up.
Cons: Unfortunately, we have not had the be best customer service experience. Some of the reps and tried the hard sell (which is real turn-off) and then you might get a rep. who respects your budget and is willing to discuss what is best for you based on that and the needs you express.
more »
4on Capterra, Oct 13, 2017
Meetings comes free with RingCentral. Video conferencing you can schedule or join in a flash.
Pros: The ease of scheduling a meeting and inviting people in the e-mail is very helpful. I love the
mobile app but it doesn't offer 100% functionality as compared to the desktop version. Still, it enjoys the same level of attention to HD quality that RingCentral does, so call quality is constantly being monitored to assure your video and audio connection is as good as it can be, whether you're using WiFi or cell service to connect to the call. more »
4on Capterra, Oct 13, 2017
Meetings comes free with RingCentral. Video conferencing you can schedule or join in a flash.
Pros: The ease of scheduling a meeting and inviting people in the e-mail is very helpful. I love the
mobile app but it doesn't offer 100% functionality as compared to the desktop version. Still, it enjoys the same level of attention to HD quality that RingCentral does, so call quality is constantly being monitored to assure your video and audio connection is as good as it can be, whether you're using WiFi or cell service to connect to the call. more »
4on Capterra, Oct 13, 2017
Meetings comes free with RingCentral. Video conferencing you can schedule or join in a flash.
Pros: The ease of scheduling a meeting and inviting people in the e-mail is very helpful. I love the
mobile app but it doesn't offer 100% functionality as compared to the desktop version. Still, it enjoys the same level of attention to HD quality that RingCentral does, so call quality is constantly being monitored to assure your video and audio connection is as good as it can be, whether you're using WiFi or cell service to connect to the call. more »
5on Capterra, Oct 13, 2017
In my experience, the customer service was not that consistent.
Pros: I like that this software offers so many features and that it operates on an established platform with an overall good reput
ation to back it up.
Cons: Unfortunately, we have not had the be best customer service experience. Some of the reps and tried the hard sell (which is real turn-off) and then you might get a rep. who respects your budget and is willing to discuss what is best for you based on that and the needs you express.
more »
5on Capterra, Oct 13, 2017
In my experience, the customer service was not that consistent.
Pros: I like that this software offers so many features and that it operates on an established platform with an overall good reput
ation to back it up.
Cons: Unfortunately, we have not had the be best customer service experience. Some of the reps and tried the hard sell (which is real turn-off) and then you might get a rep. who respects your budget and is willing to discuss what is best for you based on that and the needs you express.
more »
4on Capterra, Oct 12, 2017
Pretty Good VOIP
Pros: Great Customer Support. Quite a few features to choose from. Many options for different size companies.
Cons: It was not so easy to setup or learn to use. It did req
uire extensive assistance from customer support. more »
4on Capterra, Oct 12, 2017
Pretty Good VOIP
Pros: Great Customer Support. Quite a few features to choose from. Many options for different size companies.
Cons: It was not so easy to setup or learn to use. It did req
uire extensive assistance from customer support. more »
5on iTunes, Oct 12, 2017
Version : 9.3.0
Works Great for Student-Tutor!
We are a tutoring company that uses this app/service company wide to make outbound calls and receive calls from clients. Each of our team mem
bers (5 full-time) use our own cell phones, so there was no hardware to purchase or setup. The calls get forwarded right to our phones and we each have our own extension.
So far, ring central has integrated seamlessly with Infusionsoft and the other various platforms and services we use to do business. Customer support has been helpful when needed, and overall it’s been a great experience!
more »
4on Capterra, Oct 12, 2017
Pretty Good VOIP
Pros: Great Customer Support. Quite a few features to choose from. Many options for different size companies.
Cons: It was not so easy to setup or learn to use. It did req
uire extensive assistance from customer support. more »
3on iTunes, Oct 11, 2017
Version : 9.3.0
Please fix the app!
Historically, a great app but I haven’t been able to use since upgrading to iPhone 8+. ALL updates to both iOS and app have been installed; however, e
very time I open the app it automatically shuts down after 1-2 seconds. Other co-workers are experiencing same. And please make reporting app issues easier! more »
5on BirdEye, Oct 08, 2017
The reason I scored wait very low as well as had to contact 2 times is because my initial call got routed to a voicemail box. Once I got connected to the representative he was fantastic. My issue was not a difficult one. But, the representative was great! I'm not sure how to quantify the interaction but i left the call thinking wow thats the best tech support person ever. more »
4on BirdEye, Oct 07, 2017
Support representative was particularly patient with me, considering the complexity of the request. Furthermore, the support request required remote access into my computer, which I am very cautious about, but the representative made me feel comfortable about it. Overall, I am not only satisfied with the resolution of this particular issue, but I would like to commend this individual for a job well done. Thank you. more »
5on BirdEye, Oct 07, 2017
Dennis was very good, and called me back twice to make sure that my issue had been resolved (I had to have technical help first from Microsoft and Symantec.) Overall, very good. Thanks! more »
5on BirdEye, Oct 06, 2017
The Customer Support person was very nice, it was refreshing to speak to someone that was nice and very good at there job!!! #greatjob more »
5on BirdEye, Oct 06, 2017
Not only was our case resolved, Jessica called the next day to confirm our phone system continued to work correctly. She was brilliant. more »
5on Capterra, Oct 06, 2017
Rock Solid VoIP with great features, but on the expensive side
Pros: Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's
important to feel that we can JUST call.
We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked.
We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks.
They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to.
RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work.
The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help.
Cons: The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support.
It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.
Overall: It's really quite something to have a portable phone system that you can use on any device that can access the internet.
more »
5on BirdEye, Oct 06, 2017
Technical support and chat support were working hard to resolve this issue their knowledge and experience were shown in order to get the best of them for a great customer service. Thank you so much! more »
5on Capterra, Oct 06, 2017
Rock Solid VoIP with great features, but on the expensive side
Pros: Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's
important to feel that we can JUST call.
We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked.
We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks.
They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to.
RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work.
The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help.
Cons: The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support.
It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.
Overall: It's really quite something to have a portable phone system that you can use on any device that can access the internet.
more »
5on BirdEye, Oct 06, 2017
Phillip was a great help in dealing with our issue. He is professional and courteous at all times and is an asset to your organization. more »
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About

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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
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Review summary

5  7397
4  1465
3  242
2  4
1  1
60 reviews with no rating
4.8
9169 reviews