RingCentral

Great Product for the Right Team! Metric-Lovers, beware. Use Cases and Deployment Scope - We made the switch from RingCentral to Zendesk Talk less than 1 month ago. Prior to the switch, our organization used RingCentral for about 3 years. RingCentral was used by our customer support and sales teams. All other departments had RingCentral installed on their computers and used it as well for internal and external communications. RingCentral was our one and only phone system. - -RingCentral provides a quality softphone system for communication with customers via phone, fax, and text. Their internal communication app, Glip is also a useful tool. Pros - RingCentral's user interface is very easy to use. Just about everything is well labeled and has a purpose. -Live reporting. RingCentral's Live Dashboard is very helpful to a management team to monitor the daily operations in real time and gain a good understanding of where the team stands for the day. Cons - Headsets. RingCentral has a partnership with Plantronics, so you have to use Plantronics headsets. Unfortunately there are only a few options to choose from; very cheap headsets with no noise cancelling, or extremely expensive headsets that were not necessary to waste money on. Our employees were not able to use their own personal headsets, no matter how good they were. -Limited IVR menu options. Without upgrading to their highest 'enterprise' level, which we did not need, we had very little flexibility with how we set up our IVR menu. It would have been nice to be able to implement a "Customer Call-Back" feature so our customers did not have to choose between leaving a voicemail or staying on hold forever, but unfortunately we did not have this option. Small to medium-size businesses have this need as well. Likelihood to Recommend - RingCentral is well suited for many, many scenarios and companies. The larger the company gets, the less appropriate RingCentral becomes. Reporting/Metrics become increasingly important as an organization scales. The quality of reporting has a direct impact on how well an organization's management team understands the companies strengths, weaknesses, and needs. In turn, this can have a direct impact on how many supervisors/managers a company needs to have on hand to be able to effectively manage the support team. I would recommend RingCentral for small to medium-sized companies that do not have a strong need for detailed reporting or customizations. If you are looking for a quality platform that makes it simple to communicate with customers via phone, fax, and text. RingCentral Feature Ratings Return on Investment - Overall, RingCentral had a positive impact on our organization. It helped us grow from a small to a medium-size organization without too many hiccups. -Positively impacted our teams efficiency. We learned a lot of positives from RingCentral, but also some negatives, such as what needs we have that they could not fulfill. Alternatives Considered - Zendesk Talk - RingCentral stacks up well against Zendesk Talk regarding basic phone functions. The user interface is more friendly and provides more basic features than Zendesk, such as direct extensions/#'s, quicker access to monitor live phone calls, and more robust transferring capabilities. It compares more negatively when it comes to historical reporting and back-end customizations/triggers. We have more options to forward calls to the correct people/departments than we did with RingCentral. Support - RingCentral offers support via email and live chat and are always there for you. Unfortunately, their support agents are also limited by the capabilities of the platform and often-times were only able to provide answers that we were already able to obtain through simpler mediums such as their online help center and glossaries. In short, they are easy to get in touch with, but they don't always provide the detailed answer that you are looking for. Other Software Used - Lessonly, Zendesk Chat (formerly Zopim), Zendesk Explore, Zendesk, Zendesk Talk, Google Drive, Slack, PowerDMS

I genuinely miss Ring Central Pros: It was completely user friendly and made sending or receiving faxes completely paperless. Cons: For some reason, every now and then the software would log itself out and you would have to reenter the fax number on sign in, that was quite annoying. Overall: I loved RingCentral. We were a paperless office and this made faxing a dream. I am genuinely sad that we don't use this software anymore.

One of the most used pieces of software in our office! Use Cases and Deployment Scope - We use RingCentral for both incoming toll-free calls and conference calls. It solves the business problem of multiple people in different locations. Our entire organization uses Ring Central, and we have for about four years now. Pros - Routing incoming calls to different numbers -Conference calls Cons - Really can't think of any Likelihood to Recommend - If your company has people in different locations, RingCentral is ideal. Everything is cloud-based: no need to purchase and install expensive systems at various locations. Very cost-effective for small companies! RingCentral Feature Ratings Return on Investment - Very positive. Well worth the investment. -If yours is a small company or a larger firm, the ROI is excellent. Support - Excellent support. Every time we had a challenge or a question, support was fast, knowledgeable, and efficient.

What does RingCentral do well? I’ve been using Ring Central as my virtual phone system for 7 years. It is the most reliable Voice Over IP I have used. The call quality and reliability are great. I’ve only had to contact customer service twice in 7 years and both times the support was very good. Ring Central works exactly as described.What does RingCentral not do well? The reporting could be more robust, it’s pretty basic compared to other services. And the pricing for additional lines is pretty expensive.What do you wish you had known about RingCentral before using? I wish there had been better on boarding by Ring Central to learn about the features and also more on my part in learning the software. It was years before I learned about all of the things I could do with the service but never took the time to learn.Have you used a competitor to RingCentral? If so, how does it compare? Vonage. Tried the small business service but left, it was only slightly more feature rich than the residential service but nothing compared to Ring Central as far as features.

Business phone system thats easy to use! Pros: Easy to use and lots of different features. I love the click-to-dial feature and how easy it is to forward the call to my cell phone so I never miss a call from a customer. Cons: The only problem I have is I get a TON of spam calls. My RingCentral number is also the same number to a hardware store so I get a lot of calls from their customers as well. Overall: My overall experience with RingCentral has been good. I would just recommend fixing the unsolicited callers issue.

RC Review Pros: I have used Ring Central as a user for a little under a year. It is easy to set up and integrate with my other software. It has many features that I don't use, but love that they are available. Cons: Ring Central tends to be very glitchy. I do not use video usage because there is better software on the market for that purpose. Overall: Overall, Ring Central is a simple and easy communication tool that I would recommend.

Needs Apple Watch Support The app has improved greatly over the past few months, however this app is in desperate need of support for Apple Watch other than just the basic notifications.

Fantastic Application Business Portal We’ve been using Ring Central for over 10 years now. It’s never let us down with business. We have our Fax setup and our 800 number! To save endless worry our company faxes our documents to our business then stores them. Ring Central is not just an answering service! Your service can be moved to a complete virtual office. It’s been 100% reliable and we pay annually now. We have modified our calling and greeting and extensions. Customer service is there to walk you through each step. It’s great to call and your Directory Identification Shows up. They send us our call logs and filter the spam. Take the time to start basic with your numbers and forwarding calls. Then learn how your VIRTUAL OFFICE SHOULD BE PRESENTED. Alinea Adair - Medallion