RingCentral | Phone System
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RingCentral

4.8
9958 reviews
(Phone System)
 20 Davis Drive, Belmont, CA 94002US

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(877) 272-0199

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3on Capterra, Dec 14, 2017
If this is one of the best VOIP services out there, we're lost, Batman.
Pros: You can make calls from your browser, mobile phone, PC application, MAC, etc. You can purchase phone numbers in
many countries around the world (as long as you have a proof of address). Some interesting new reports. Frequent updates to desktop app. Good admin portal with many features.
Cons: Very expensive. Configurations are quite confusing - not because of the service itself, but because admin interface has bad UX and terminology used is not intuitive. Even billing is so complicated I gave up trying to understand what minutes are included or not. As an Admin, I receive constant complaints about call issues - my users normally dislike it. In some countries, they just gave up and prefer to use their personal phones and pay from own pocket. To create a new user you can pretty much pay and get it immediately (if not a foreign phone number), but to cancel and stop paying 50 those dollars per month per user you have to contact your account manager (whenever he is available) and wait for him to cancel it (can take a couple of weeks, that of course you're paying for). It's better than the previous solution we used, but definitely it became a necessary evil unless we find something better.
more »
5on iTunes, Dec 14, 2017
Version : 9.4.0
Pretty good and useful app
Using this for business as a healthcare professional. It’s very convenient that I can use it for phone, fax, and meeting/conference. It’s als
o HIPAA compliant which is a plus! more »
5on Google, Dec 14, 2017
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5on iTunes, Dec 14, 2017
Version : 9.4.0
Love it
Works great! I don’t write many reviews unless it’s really great or really disappointing. This app is perfect for our business.
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3on iTunes, Dec 13, 2017
Version : 9.4.0
Missing conference calling
Needs the ability to conference or 3 way in calls. Will receive additional starts when added. HUGE inconvenience not offering this option on the
mobile app. more »
5on iTunes, Dec 13, 2017
Version : 9.4.0
Great Application
Our firm has been using RingCentral for about 4 months and it’s worked great. The integration with IOS is very smooth and we have not had any technical
issues.
Very dependable and I would highly recommend.
more »
5on Capterra, Dec 12, 2017
Great VoIP for use both in the office and the field
Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer c
alls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail along with a transcription of the message; extremely handy for sending along information to the correct departments.
Cons: The Polycom handset we utilize for each desk is not the most intuitive to navigate, but it has the features that are needed and gets the job done; I mostly utilize the web based software as it is far more user friendly.
more »
5on Capterra, Dec 12, 2017
Whether using desktop/mobile app, a browser or an actual phone, RingCentral has you covered.
Pros: I'm not sure how much more robust the software could possibly be. We use RingCentral in-ho
use as well as resell it and if it isn't top tier UCaaS, I don't know what is.
Cons: There is a wide dearth between the mobile or desktop apps and the browser application in terms of functionality. This isn't necessarily a bad thing as for most users, the lion's share of their interaction with RingCentral would likely either be via a desktop phone or on a computer screen; but I don't often have need to launch the app in the browser and do most of my work from my mobile device anyway. So as an admin, my ability to oversee the account is limited in those contexts.
Overall: We can't imagine a better solution for our unified communication needs. We use RC Meetings for each team's weekly updates and strategy sessions, Glip to message back and forth and share files in the interim, and use the desktop and mobile apps for RingCentral on a daily basis.
more »
5on Capterra, Dec 12, 2017
Great VoIP for use both in the office and the field
Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer c
alls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail along with a transcription of the message; extremely handy for sending along information to the correct departments.
Cons: The Polycom handset we utilize for each desk is not the most intuitive to navigate, but it has the features that are needed and gets the job done; I mostly utilize the web based software as it is far more user friendly.
more »
5on Capterra, Dec 12, 2017
Great VoIP for use both in the office and the field
Pros: Ring Central provides a great, web based hub for receiving/sending calls not only within our office, but also with the field. Customer c
alls to stores can route to our office should they not be answered. Online interface is great for reviewing messages, missed calls, setting up voice recording and connecting with others on the network. The greatest feature is that when a voicemail occurs the system sends an email to the extension with a digital copy of the voicemail along with a transcription of the message; extremely handy for sending along information to the correct departments.
Cons: The Polycom handset we utilize for each desk is not the most intuitive to navigate, but it has the features that are needed and gets the job done; I mostly utilize the web based software as it is far more user friendly.
more »
5on Capterra, Dec 12, 2017
Whether using desktop/mobile app, a browser or an actual phone, RingCentral has you covered.
Pros: I'm not sure how much more robust the software could possibly be. We use RingCentral in-ho
use as well as resell it and if it isn't top tier UCaaS, I don't know what is.
Cons: There is a wide dearth between the mobile or desktop apps and the browser application in terms of functionality. This isn't necessarily a bad thing as for most users, the lion's share of their interaction with RingCentral would likely either be via a desktop phone or on a computer screen; but I don't often have need to launch the app in the browser and do most of my work from my mobile device anyway. So as an admin, my ability to oversee the account is limited in those contexts.
Overall: We can't imagine a better solution for our unified communication needs. We use RC Meetings for each team's weekly updates and strategy sessions, Glip to message back and forth and share files in the interim, and use the desktop and mobile apps for RingCentral on a daily basis.
more »
5on Capterra, Dec 12, 2017
Whether using desktop/mobile app, a browser or an actual phone, RingCentral has you covered.
Pros: I'm not sure how much more robust the software could possibly be. We use RingCentral in-ho
use as well as resell it and if it isn't top tier UCaaS, I don't know what is.
Cons: There is a wide dearth between the mobile or desktop apps and the browser application in terms of functionality. This isn't necessarily a bad thing as for most users, the lion's share of their interaction with RingCentral would likely either be via a desktop phone or on a computer screen; but I don't often have need to launch the app in the browser and do most of my work from my mobile device anyway. So as an admin, my ability to oversee the account is limited in those contexts.
Overall: We can't imagine a better solution for our unified communication needs. We use RC Meetings for each team's weekly updates and strategy sessions, Glip to message back and forth and share files in the interim, and use the desktop and mobile apps for RingCentral on a daily basis.
more »
3on Capterra, Dec 10, 2017
Good features hard to learn
Pros: The ability to get calls from Office on phone or email, call tracking, transfer options, email can relay voicemail
Cons: Difficult to learn, goes down whe
n internet interrupted - updating user info difficult on admin setting more »
5on Capterra, Dec 09, 2017
Best tool for conferences
Pros: Ring central has many softwares integrated. Meeting allows having everything you need when you want to have a conference in your company. You can record video and
voice of the conference. This is just great
Cons: Some time it frezzes when using the app. Some users have mentioned that their connection is poor and has to be restarted in order to get the connection back.
more »
3on Capterra, Dec 07, 2017
Depends on day for Performance
Comments: Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app
Pros: It is an
easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently
Cons: Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out
more »
Business Response:
Hi Kelly, we're sorry to hear about the inconsistent service you've been receiving. We would like to take a look at what might be causing the issue! Please contact our Support Team (http://ringcentr.al/support) so we can troubleshoot this with you.
5on iTunes, Dec 06, 2017
Version : 9.4.0
Great App
I have used other voip apps from other companies. This one is by far the best
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3on iTunes, Dec 05, 2017
Version : 9.3.4
No Real Group Text....but Solid App & Service
Switched my old business cell phone over to RC. The only thing that RC can’t replicate is a group text with personal contact
s.
The app is easy to use. I love the service as a whole! There support is reliable and very good. They are off shore, but good people.
more »
5on Capterra, Dec 05, 2017
Answer your calls whereever you are!
Pros: Friendly user, nice, excellent IP voice system. You can have your office phone, your phone on your PC and/or your cell phone! It's just fabulous!
You just need internet and you can call and fax everything everywhere!
Cons: The app on the cell phone have to be open everytime and your cell phone could ring in the same time you are in a call on the app.
more »
5on Capterra, Dec 05, 2017
Answer your calls whereever you are!
Pros: Friendly user, nice, excellent IP voice system. You can have your office phone, your phone on your PC and/or your cell phone! It's just fabulous!
You just need internet and you can call and fax everything everywhere!
Cons: The app on the cell phone have to be open everytime and your cell phone could ring in the same time you are in a call on the app.
more »
5on Capterra, Dec 05, 2017
Answer your calls whereever you are!
Pros: Friendly user, nice, excellent IP voice system. You can have your office phone, your phone on your PC and/or your cell phone! It's just fabulous!
You just need internet and you can call and fax everything everywhere!
Cons: The app on the cell phone have to be open everytime and your cell phone could ring in the same time you are in a call on the app.
more »
5on GooglePlay, Dec 04, 2017
Gifted them 5* , they need lot of improvement. more »
5on Capterra, Dec 01, 2017
100% recomended for call centers
Pros: I have been using the software for about 6 months and the call quality is great, reports, recordings, everything you need you can have it with Ring Central

Cons: I if want to monitor agents or realtime calls I have to pay extra for that, this should be included on my licence.
more »
5on Capterra, Dec 01, 2017
100% recomended for call centers
Pros: I have been using the software for about 6 months and the call quality is great, reports, recordings, everything you need you can have it with Ring Central

Cons: I if want to monitor agents or realtime calls I have to pay extra for that, this should be included on my licence.
more »
5on Google, Nov 30, 2017
more »
4on GooglePlay, Nov 30, 2017
My company just migrated to RC and I have been using the mobile app exclusively thus far on US Cellular data plan. Has worked great but I've had a problem with my music app (Pandora or Google Music) playing after each call I end with the RC app. My music app is in the paused state prior to the RC call but after I end the call, my music app starts playing. It happens EVERY time I end a call. Hopefully this is a bug of some kind they can fix. more »
Business Response:
Dear Adam,Very sorry to hear that. For better investigating the issue you reported. Can you please help to send a feedback email including this same text from app right after issue reproduced. Send feedback email: My Profile - About - Send feedback email.Thanks.
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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
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Review summary

5  8021
4  1616
3  256
2  4
1  1
60 reviews with no rating
4.8
9958 reviews