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RingCentral
- Telecommunications
- Belmont, CA
About this business
Overall, happy with the service. No downtime, reliable service, equipment was definitely an upgrade over the old phones my company used.
I am a business owner who used Ring Central for years and recently sold our business. They will not close the account and cancel the contract. Am I or the new business owner to pay 15 more months for a service we no longer need??? DO NOT sign with this company, it has a horrible contract agreement, and they will lock you in for years.
Technical support horrible, I spent hours of the last days trying to solve problems caused by Ring Central without success. Same experience happened throughout all my term with them. Service is not reliable and impacted my business resulting in client and financial lost. More recently, the Technical Support Team after innumerous tests confirmed that the problem that I was facing was caused by a defective device provided by them and was pushing that the device (working for about 1 year and half) was out of warranty and there ... read more
I've had RC for two years now, and after I grew so big, their price being double the price of similar companies really started to matter. The service worked fine while I had it. However, when I tried to cancel, their true values came out. First, they told me that they cannot even talk about canceling my contract until January of next year because my contract auto renews, so I told them to cancel every line except 1. They then said that I can't cancel any lines until January "due to the contract". We went back and forth where... read more
I have been with RingCentral for 2- 3 years. I own a business that I recently sold. I talked to customer service to cancel my account, and they agreed. I already sent the phones and lines that they sent me while I was with them. However, they still keep charging my bank for the monthly payments for their service. I tried calling them, but they said they're not available, even if it's Pacific Time. It is hard to cancel with RingCentral! Do not use them. They literally are robbing me right now.
The service was mediocre and I am having a difficult time trying to cancel. I ported my fax number and cancelled the service 6 weeks before my service was to be renewed. But the status did not change online so I called up again and was told that I had not cancelled it. I wish that I had never signed up for the service. I would recommend staying away from this headache. If a company has a good service they do not need to force people to use it or make it difficult to discontinue. People will want to use it and they will recom... read more
This company has over a 100 1-star reviews and they still have an A+ rating?! I came to this forum to help out other small business owners by detailing my experience with RingCentral and I was appalled to see that my story has already been told by countless others here. Everything that has happened to all the other reviewers has also happened to me. I added a couple of extra features after starting with them and after finding out that they were complete garbage I went to cancel them. It has been over 6 months now that I have... read more
Predatory pricing practices. Lock you into 3 year contracts, after discussing not to. Say you can call out to a # ** times before charges but its not one time charged, that number is added as a whole line for the remainder of your contract. You can add easily but you are stuck with everything once its there. If you are a growing business, you swallowed in cost by the end.
I have Ring for my home. My doorbell camera needed to be replaced so I bought one from the ring app. It came and was broken. I paid an electrician to come and install it and then paid him to come and uninstall it. I called numerous times to ring customer support and was not helped. I told them I would send it back and to refund my money. They did not refund my money they just sent another doorbell camera. I told them specifically not to send another one because I bought a doorbell camera from ****** and it worked. At this po... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.5 star rating with 1,980 reviews.
When is RingCentral open?
RingCentral is closed now. It will open on Monday at 9:00 a.m.