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RingCentral
- Telecommunications
- Belmont, CA
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
RingCentral helps our patients Pros: I like how we are able to text patients through RingCentral. A lot of our patients are hard of hearing, so they like to text and this makes it very easy to do so. Cons: Sometimes RingCentral goes down when so many users are using it. This becomes very inconvenient to contact our patients. Overall: It is dependable, good voice quality, plenty of features (more than we ever would use) at a great price point. I recommend a lot of people to use RingCentral!
RingCentral Integration with HubSpot Pros: I like that it can be integrated into HubSpot. Cons: I have not encountered such with RingCentral. Overall: We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot.
Good but expensive and Support team needs to improve Pros: It was very complete and easy to use, and the deployment was easy. Cons: Their support center was terrible, and their price was high. Overall: In terms of the application and features, they were good. It was easy to use and manage. But when you needed support, their people were not savvy. The other situation that we had was that we got charges that they couldn't explain, so it made the bill go up a lot.
Works for simple setups Pros: The call quality was fairly good all of the time. Cons: It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs. Overall: I felt this was average software with average support. We moved away after a short time.
Amazing product, easy to use. Pros: Ease of use, cloud based, quick to spin up queues Cons: RingCX Tech Support is not fully up to par, it seems a bit slow getting to Tier 3 is too difficult. Overall: I'm very happy with the product, I think the tech support will get better over time.
Business response:
Hey Thomas, thank you for your thoughtful review! The Review Team is thrilled you find RingCX easy to use and appreciate its cloud-based capabilities and quick queue setup. We are also glad that our compatibility with Mitel phones played a role in your decision to choose RingCX. If you have additional feedback, please do not hesitate to reach out. We appreciate your trust in us and look forward to continuing to support you and your success!
Must have for any office Pros: It does it all, text, calls, faxes. All in one place at a glance. Cons: I don't have a complaint. It meats all our needs. Overall: Wonderful program. You can easily name phone numbers, see who is calling. it tracks how long the phone calls take, sends emails to you when you have a voicemail or text.
RingEX in a Pharmacy Setting Pros: It's very user friendly for both the agents and the administrators. It's nice to be able to fax, call, text and message all within one app. Cons: Some of the reporting for RingEX is lacking. Most of what I needed I was able to find though. Overall: It's been great. We migrated over to Ring Central from Mitel and it's been worlds different. Definitely a better experience in EX!
RingCentral Contact Center Review Pros: They are friendly and professional and do their best to resolve any issues. Cons: Issues sometimes require more than one call to resolve which can take an extended amount of time. Overall: Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all issues have been resolved.
RingCentral is the best. Pros: RingCentral is super friendly user for back office agent like me who has an incredible feature including close to perfect transcript, auto-recording call, & easy to use design & lay out. Cons: None that I know of. Can't really think of any I swear! Overall: Overall, I would love to use this apps for back office job and would highly recommend for contact center here in the Philippines.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 4.6 star rating with 4,132 reviews.
When is RingCentral open?
RingCentral is closed now. It will open on Monday at 9:00 a.m.