RingCentral

Great product, best support hands down While I did not have anything to do with the purchase, I am the system administrator. That sounds fancy, but it means it's my project to work with on behalf of our and our contractor's staff. I have no IT experience and my job is as a high level Administrative Assistant. I absolutely love RingCentral! I wish they would offer the product outside of their business feature. The costs are affordable, but the biggest plus is the tremendous technical support. Call their customer service number or email them and they get back to you within a day or a few hours. No one else does that consistently. They are knowledgeable, and helpful, and have helped me find articles, learn the system, create reports, add users, call groups, IVR'S and more. I truly do not understand the negative reviews. One must have a reasonable amount of tech savvy and attention to detail, but doesn't have to be a rocket scientist to understand and use RingCentral.

Freakin Excellent - Should have done it sooner I have been meaning to install this since we signed up to Ring Central over 1 year ago. For some reason I thought it was going to be a big effort to install. I was wrong, it was so simple. It took less than 30mins to install, figure out, and customise a few things to make our salesforce work better for us. I did it on a Friday afternoon and the whole team was using it by 8:30am on monday morning. It's simple, it works, and it's much quicker. It may not seem like a lot of extra time, but the time it saves just being able to click on a phone number is massive. Plus our number of call logs have quadrupled, which has made it heaps easier to know what's happened with our customers. Before I installed the app I looked at the reviews and I got a bit concerned. After installing and using for 1 month, I cannot understand what the haters are talking about. install it!

"Ring Central" What do you like best? Clear communication, and great screenshare features (we do online demos) What do you dislike? control bar could be a little more aesthetically pleasing Recommendations to others considering the product: Go for it! What problems are you solving with the product? What benefits have you realized? Quick way to hop on a screenshare with a customer

It's VOIP, learn! Sales = they want your business, you should understand what your getting yourself into and someone with good vendor management skills should take that on. Yes, sales is going to tell you what you want to hear, can they deliver, well maybe. I'll let you know now not to rely on your sales rep for best results. Support = better than all others I've had the experience of working with. Many of them come from other telecommunications companies and they shared in my experience how terrible the Windstreams are of the world. The fact that Windstream slowed my process down and dragged it out 4-5 months is insane. Now VOIP is not for everyone and certainly all those that have started working before having to use a soft phone on your computer will hate it. Why, because of change. Thankfully I can show the savings and combining of multiple services to management who welcomed the change. Therefore expect your employees to hate it, but eventually understand that's how all businesses will function if they haven't already. Customer Service (online) = the absolute best thing about RingCentral is their online customer service. If you don't mind jumping onto instant message and getting step by step directions as well as them porting into your phone lines to assist, then you are going to have one of the easiest experiences I have ever had. Listen new processes and procedures take time to learn, if your willing. Their customer service reps each and every time solved my issue or completed my request because I knew what I was doing. Hands down the best! In Summary, Sales is Sales.. expect to be let down. Do yourself a favor and take accountability and ownership to learn how your VOIP services work. Rely on Support and Customer Service to help get you there. By the end you will be the master of your phone system and services. - Non-IT Guy can do it, you can to.

I was using an entry-level VoIP provider system before and RingCentral had been recommended by a company I was doing business with. I like RingCentral better since it’s a next-level phone system and has more features, one of which is the recording that I use on every call/Meetings. Their team is also a pleasure to work with, professional and Efficient. Highly Recommended

We have had Ring Central since 2013 We have had Ring Central since 2013. The first year was touch and go, mainly I see now by many factors. After the first year, having to close the account and reopen it, due to so many people trying all manner of remedies, we finally figured it out. Voice over IP had its challenges, at least in our area. After the initial year, in which I felt like I too worked for Ring Central. I was on the right track. We worked out all of the issues preventing us from having the system we wanted. Now, the staff I had and believe me, I worked with many, sometimes having a new person daily, were all very helpful. Not one lost their temper or sounded short with me. Each person tried something new, which did not always have good results, but their desire to succeed was strong. To this day, when I have a question about anything, they are always accommodating and answer or fix it. I am confused about some of the e-mails I read. Never have the staff been unpleasant or failed to resolve the issue. Other than our 1st year, it has been a far better relationship than our cell carriers or land line carriers!

"Great communication tool " What do you like best? Very user friendly! Can go back and edit your message What do you dislike? Sometimes takes too long to initiate and join a video call. What problems are you solving with the product? What benefits have you realized? Communicating with managers and coworkers around the world

"Ring Central is a great tool!" What do you like best? I like the absolute ease of use. Within minutes, I was up and running. Its use is very intuitive. What do you dislike? I would prefer that it wasn't a download, but even that was pretty pain free. What problems are you solving with the product? What benefits have you realized? Inter-departmental training.