RingCentral

great software! Pros: I like that it's basically like having a phone on the computer- all the features offered on ringcentral app are phenomenal. Cons: the thing i least like is that there are constant updates.

Digital Calls at your fingertips Pros: It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful. Cons: They recently increased their prices on lines with local numbers, the price did remain the same for digital lines so our bill is going to go up higher while other companies are offering better prices for the same services. Overall: up until this month everything has been great, once we found out about price change our account rep contacted us about the price which was great on their part but they did nothing to try to keep us as a customer due to our company being a long term customer. We are still in process of perhaps moving to a different service.

"its fine but can do better" What do you like best? that it's very easy to use and that we can share our screen in just a click. What do you dislike? that when we screen share the other person or the person I have a meeting with has delays. I don't know if it's RC or my internet connection but it's disappointing we can't do a proper screen share. What problems are you solving with the product? What benefits have you realized? it loads not most of the time but some times. and that if the screen share can be less buggy.

"Great tool for meetings and recording the meetings" What do you like best? I like that the conference and dial in number do not change. Once you are assigned a number, it is yours to use. What do you dislike? This is a good tool, I haven't found anything I dislike. Recommendations to others considering the product: It's a great tool to use. The calls are very clear and you can easily record a meeting to share with others. What problems are you solving with the product? What benefits have you realized? Collaboration with vendors, business users and internal team members.

"Educational Support with Ring Central" What do you like best? I like that we can switch control between users. There are times that I need to see our programmer's page to see what pathway they are using or a sample of work within another computer program that I normally wouldn't be able to see. I can also jump in and share my screen when needed. I feel it is even easier than working together in person since we can talk and show screens at the same time. What do you dislike? Sometimes when switching between users as the host in sharing a screen, it will "freeze" or not allow you to continue smoothly between the transitions. I have had times that whoever logs in to the call first has the most success with sharing their screen, but they may not necessarily be the facilitator to the meeting, so there should be a better transition. Recommendations to others considering the product: Try to have whomever you want to lead the meeting be the first person to log in. They seem to have the most fluid control. What problems are you solving with the product? What benefits have you realized? The main problem we are solving is having people all of the country need to come together for a meeting. We need to be able to see, hear, and share screens without having to come together in person. A problem we are solving is that the visual screen share option is incredibly helpful compared to strictly a phone conference. I can show files/examples of what I need and I know we are looking at the same information. Another benefit is being able to have multiple people on the line.

Good support Pros: The support staff is very responsive, both by chat and phone call. They go above and beyond to help with any issue. Cons: It is very confusing to add a new line. Sometimes it seems like certain lines I purchased were not available for use. Very confusing sometimes. Overall: Makes organizing our office very useful. Just need to learn more about how it's done.

Good product.. Too expensive for small business esp compared to Google Voice Pros: Many options and functions Ability to customize your entire phone tree Easy routability for extensions. Cons: Too complicated for small business, not as phone savy. Too expensive for small business not wanting all those features. Overall: The trial was alright. Was not able to fully use all the features, due to not porting my number over..

Great shared phone system! Pros: Our team is able to share a phone number and assign who checks text and voicemails each day for our recruiting team. Cons: The way we are using the system, no one can answer the call as someone is calling, we always have to listen to the voicemail and call them back