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RingCentral
- Telecommunications
- Belmont, CA
About this business
Overall, happy with the service. No downtime, reliable service, equipment was definitely an upgrade over the old phones my company used.
I have Ring for my home. My doorbell camera needed to be replaced so I bought one from the ring app. It came and was broken. I paid an electrician to come and install it and then paid him to come and uninstall it. I called numerous times to ring customer support and was not helped. I told them I would send it back and to refund my money. They did not refund my money they just sent another doorbell camera. I told them specifically not to send another one because I bought a doorbell camera from ****** and it worked. At this po... read more
********. Do not do. They set us up with a trail. Gave us a number that didn't work then couldn't verify our account to cancel it. I spent COUNTLESS hours fighting with them. Every one that "works" here is just a call center and has understanding to fix anything.
***** this company at all costs. HORRIBLE customer service and even worse technical performance. The service went down for over 4 days, I have been in contact with them daily to rectify the issue and there has been no progress. I am paying for a service that I have no access to and provides zero functionality. There are plenty of other communication hub businesses out there. Go elsewhere, Ringcentral will only let you down and you will have to pay for the privilege.
RingCentral has been charging me for months for a service I have never used. Ive been telling them from the beginning that I do not use the service and want to cancel. In the last couple of months I have finally talked to multiple people to cancel my account and keep getting the runaround. They are still charging me for a service that I dont use after repeated attempts to cancel.
STAY AWAY. BAIT AND ******. They charged us over $1,000, we spent weeks porting our phone number and setting up their equipment and accounts, only to weeks later be told that they would not be able to provide *** services for us. We previously had registered *** services from another VOIP provider without issue. Their total disregard for our time is completely unacceptable. STAY AWAY FROM THIS COMPANY.
signed up with 16 phones (ported our numbers over from another provider) and within two days - our phones were shut down. Our sales rep *** ******** reply back to me is that someone will look into it and he will be in meetings all day. Cant make outgoing or take incoming calls. I have customers emailing in wanting to cancel because they cant get ahold of us. Trusted this company and now I'm loosing business and having to refund customers. Horrible experience - they say anything they can to e you to sign up. I have email conf... read more
RingCentral is hands-down the worst telecommunications platform Ive ever used. The support team is anything but supportive and thats me being polite. In reality, support is slow, unhelpful, and seems more focused on closing tickets than actually fixing problems.I could go on forever about the issues weve had with this service: inaccurate or nonexistent reporting, constant outages and glitches...overall terrible functionality. Core tools youd expect to just work simply dont. Updates break more than they fix, and no one takes ... read more
1 Star Extremely Disappointing and Untrustworthy My experience with RingCentral has been extremely frustrating and disappointing. Their customer service is poor, unresponsive, and shows no genuine interest in helping clients or supporting businesses.What is most concerning is their billing and cancellation practices. Even after a contract term expires, they still make it very difficult to cancel service and attempt to charge additional cancellation or continuation fees. This is not about early termination they simply do not ... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.6 star rating with 1,948 reviews.
When is RingCentral open?
RingCentral is closed now. It will open tomorrow at 9:00 a.m.