RingCentral

Michael T 

on BBB

a year ago

Overall, happy with the service. No downtime, reliable service, equipment was definitely an upgrade over the old phones my company used. 

Bruce C 

on BBB

5 days ago

I've had RC for two years now, and after I grew so big, their price being double the price of similar companies really started to matter. The service worked fine while I had it. However, when I tried to cancel, their true values came out. First, they told me that they cannot even talk about canceling my contract until January of next year because my contract auto renews, so I told them to cancel every line except 1. They then said that I can't cancel any lines until January "due to the contract". We went back and forth where... read more

Loida A 

on BBB

a week ago

I have been with RingCentral for 2- 3 years. I own a business that I recently sold. I talked to customer service to cancel my account, and they agreed. I already sent the phones and lines that they sent me while I was with them. However, they still keep charging my bank for the monthly payments for their service. I tried calling them, but they said they're not available, even if it's Pacific Time. It is hard to cancel with RingCentral! Do not use them. They literally are robbing me right now. 

Julie S 

on BBB

a week ago

The service was mediocre and I am having a difficult time trying to cancel. I ported my fax number and cancelled the service 6 weeks before my service was to be renewed. But the status did not change online so I called up again and was told that I had not cancelled it. I wish that I had never signed up for the service. I would recommend staying away from this headache. If a company has a good service they do not need to force people to use it or make it difficult to discontinue. People will want to use it and they will recom... read more

Daylen D 

on BBB

2 weeks ago

This company has over a 100 1-star reviews and they still have an A+ rating?! I came to this forum to help out other small business owners by detailing my experience with RingCentral and I was appalled to see that my story has already been told by countless others here. Everything that has happened to all the other reviewers has also happened to me. I added a couple of extra features after starting with them and after finding out that they were complete garbage I went to cancel them. It has been over 6 months now that I have... read more

Maribeth B 

on BBB

a month ago

Predatory pricing practices. Lock you into 3 year contracts, after discussing not to. Say you can call out to a # ** times before charges but its not one time charged, that number is added as a whole line for the remainder of your contract. You can add easily but you are stuck with everything once its there. If you are a growing business, you swallowed in cost by the end. 

Rebecca R 

on BBB

3 months ago

I have Ring for my home. My doorbell camera needed to be replaced so I bought one from the ring app. It came and was broken. I paid an electrician to come and install it and then paid him to come and uninstall it. I called numerous times to ring customer support and was not helped. I told them I would send it back and to refund my money. They did not refund my money they just sent another doorbell camera. I told them specifically not to send another one because I bought a doorbell camera from ****** and it worked. At this po... read more

Abby A 

on BBB

3 months ago

********. Do not do. They set us up with a trail. Gave us a number that didn't work then couldn't verify our account to cancel it. I spent COUNTLESS hours fighting with them. Every one that "works" here is just a call center and has understanding to fix anything. 

Jonathan H 

on BBB

3 months ago

***** this company at all costs. HORRIBLE customer service and even worse technical performance. The service went down for over 4 days, I have been in contact with them daily to rectify the issue and there has been no progress. I am paying for a service that I have no access to and provides zero functionality. There are plenty of other communication hub businesses out there. Go elsewhere, Ringcentral will only let you down and you will have to pay for the privilege.