RingCentral

Shane J 

on BBB

6 months ago

I signed up for Ring Central because they were a recommended through my Franchisor. Unfortunately after a year long battle we were never able to get TCPR compliance so I could never text with customers. Like the reviews below suggest, cancelling is difficult. They make you call to cancel and then claim "we have no record of your cancellation request". If you cancel, request a documented email of your cancellation. I'm now having to dispute credit card charges. 

NICOLETA V 

on BBB

6 months ago

I purchased ring central in 2020 for my business. This year in January I closed my business dues to the economical impact. I called ring central to ask to downgrade my service since i do not need 6 lines open anymore. I was told that i can't because i signed a contract. When i told them that my contract was signed in 2020 they told me that it renews authomaticaly every 2 years. I requested i copy of my contract, i have not receive it till a month later after almost every day on hold for hours to get a hold of anyone.My contr... read more

Steve G 

on BBB

6 months ago

I am at the end of my 2 yr contract with Ring Central. This has been a terrible experience and I would not recommend them to anyone. The first problem occeured when we expanded our service and ordered a rental phone that we ended up not needing. I was charged a $25 restocking fee that I begrudingly paid, but then Ring Central charged me for a phoen line that I didnt use and would not cancel the line. I ended up paying over $300 for this unused line through the end of my contract. Now, they are trying to charge me a restockin... read more

adam s 

on BBB

6 months ago

I purchased ring central on a one year plan, they are having issues with some of there services and customer service is terrible. If you have a system issue and want to be on hold for 40 minutes or more on a normal bases then this is for you. I can't believe the support that was recieved. I also was informed by them that I can not cancel early. They said the contract will go to the end and that this was put in the contract in fine print. They told me there would be an early termination charge that I would be charged and that... read more

Nick V 

on BBB

7 months ago

The base business model is getting people to sign up and make it very difficult to unsubscribe. The product itself isn't good. It periodically signs out meaning you won't receive calls from people. This makes it useless for anything but doing outbound calls. After being unsatisfied with my services, I tried to cancel my subscription online, but after jumping through all of the hoops I was told to call and talk to a representative to cancel. After an hour, I was told that I was unable to cancel. In order to cancel, I had to c... read more

Rafael O 

on BBB

7 months ago

Bad service , company had interruptions and fixed at the end of the day, We lost $5000 because of them! 

Imran K 

on BBB

9 months ago

Ring Central and their customer service makes it impossible to cancel onlineyou are required to call them, and even then, they make you jump through hoops. It feels like they have intentionally created a process to discourage cancellations.I am on a monthly plan, but after six months, they are now demanding that I pay for the entire year upfront. Even worse, theyve informed me that if I want to cancel six months from now, I need to set a reminder to do so, or Ill be charged again.This has been such a disappointing experience... read more

Steve Y 

on BBB

9 months ago

I have been with RingCentral for ***** 10 years years. I remember when the product and the service were excellent. I dont know what happened, but the service is horrible now. Account managers change all the time, and no one cares. I understand the regulations and need service; however, the Account Manager immediately goes to please disconnect your service and go away upon hearing any questions/issues. No one cares. Demands to speak to the retention" department go nowhere; they got their phone tree to state the art, never to ... read more

Shalante D 

on BBB

10 months ago

Extremely Disappointed with RingCentral - ************************* and Inflexible Policies Review: I recently had the misfortune of dealing with RingCentral's customer service after needing to close my business. It was by far the WORST experience I have ever had with any service provider. Not only did they fail to help me in any meaningful way, but they also had the audacity to try and squeeze more money out of me when I needed their understanding and support the most.Firstly, I called their customer service to inform them ... read more