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RingCentral
- Telecommunications
- Belmont, CA
About this business
Do not allow you to cancel contract, and renewal policy is predatory.
customer services is horrible. it is near impossible to modify or cancel the account. account "managers" change constantly. however, the hound you when they want to sell you additional lines or an upgrade.
We have been trying to cancel the service and automatic billing for months!!! Finally spoke with an Associate and logged in a Case # to cancel sevice and receive a refund. That was on May 6, 2025. Now, it is June and we are charged again for monthly service. Impossible to get a hold of a person again. Have been on hold for over an hour already!!! ********* customer service.
One of the most deceptive cancellation processes I've ever come across and likely breaking half a dozen FTC codes
Ring central was to cancel my account after porting out all of our numbers. they did not cancel our account even though all services were cancelled. Contacted their service multiple times to correct it and they had countless outages or other excuses of why they couldnt cancel the service and continued to bill us for 4 months with no refund or recourse.
I have been on the phone with you all for over 2 hours today. There have been MANY issues with the service you all have provided me. Initially we were told from a SALES agent that he processed our porting number when we initially set up our account, we later found out that this is not even possible - so why were we providing sensitive personal information to a sales agent?! 3 weeks ago we set up our account, we made sure to tell you how important text messaging is for us because that is how we conduct most of our business co... read more
After years as loyal customers running our small contact center, I feel compelled to share our deeply disappointing experience For the majority of our relationship, call quality was decent and met our needs. However, last year marked the beginning of a steep decline. We faced persistent issues, including garbled connections, dropped calls, and poor audio quality, that significantly impacted our operations.When we reported these problems, RC representative suggested transferring to a "better" plan that would supposedly resolv... read more
I have had the service for 4 years and that is because I didn't know they auto renewed an existing term with a roll over into the same term; otherwise, I would have canceled services 2 years ago. My fault for not realizing that, so no big deal, BUT...The reason for the poor review is because there is no way to handle any issue without at least 3 phone calls or chats that run you around in circles, only to find that 9 times out of 10, the auto-attendant on chat will route you to the wrong person and you go through many transf... read more
Serious Concerns About RingCentrals Practices Proceed with Caution Buyer BEWARE! If I could give a rating of zero, I would. I have significant concerns regarding the business practices of RingCentral, particularly in relation to their customer service, billing transparency, and ethical conduct.After three years of subpar performancefrequent dropped calls, phones failing to ring, and consistently unhelpful supportwe chose not to renew our contract. We provided several months notice of our intent to terminate, yet RingCentrals... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.6 star rating with 1,924 reviews.
When is RingCentral open?
RingCentral is open now. It will close at 6:00 p.m.