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RingCentral
- Telecommunications
- Belmont, CA
About this business
I have been on the phone with you all for over 2 hours today. There have been MANY issues with the service you all have provided me. Initially we were told from a SALES agent that he processed our porting number when we initially set up our account, we later found out that this is not even possible - so why were we providing sensitive personal information to a sales agent?! 3 weeks ago we set up our account, we made sure to tell you how important text messaging is for us because that is how we conduct most of our business co... read more
After years as loyal customers running our small contact center, I feel compelled to share our deeply disappointing experience For the majority of our relationship, call quality was decent and met our needs. However, last year marked the beginning of a steep decline. We faced persistent issues, including garbled connections, dropped calls, and poor audio quality, that significantly impacted our operations.When we reported these problems, RC representative suggested transferring to a "better" plan that would supposedly resolv... read more
I have had the service for 4 years and that is because I didn't know they auto renewed an existing term with a roll over into the same term; otherwise, I would have canceled services 2 years ago. My fault for not realizing that, so no big deal, BUT...The reason for the poor review is because there is no way to handle any issue without at least 3 phone calls or chats that run you around in circles, only to find that 9 times out of 10, the auto-attendant on chat will route you to the wrong person and you go through many transf... read more
Serious Concerns About RingCentrals Practices Proceed with Caution Buyer BEWARE! If I could give a rating of zero, I would. I have significant concerns regarding the business practices of RingCentral, particularly in relation to their customer service, billing transparency, and ethical conduct.After three years of subpar performancefrequent dropped calls, phones failing to ring, and consistently unhelpful supportwe chose not to renew our contract. We provided several months notice of our intent to terminate, yet RingCentrals... read more
To whom it may concern,Our recent experience with RingCentral during the number porting process was extremely disappointing and only served to reinforce our decision to move on after nearly a decade with your company.Throughout the process, we encountered a complete lack of support and transparency. **************** was unhelpful, and no one was able to provide a clear or consistent explanation for the delays. We were given conflicting information and, at times, outright misinformation the most concerning of which was being ... read more
I signed up for Ring Central because they were a recommended through my Franchisor. Unfortunately after a year long battle we were never able to get TCPR compliance so I could never text with customers. Like the reviews below suggest, cancelling is difficult. They make you call to cancel and then claim "we have no record of your cancellation request". If you cancel, request a documented email of your cancellation. I'm now having to dispute credit card charges.
I purchased ring central in 2020 for my business. This year in January I closed my business dues to the economical impact. I called ring central to ask to downgrade my service since i do not need 6 lines open anymore. I was told that i can't because i signed a contract. When i told them that my contract was signed in 2020 they told me that it renews authomaticaly every 2 years. I requested i copy of my contract, i have not receive it till a month later after almost every day on hold for hours to get a hold of anyone.My contr... read more
I am at the end of my 2 yr contract with Ring Central. This has been a terrible experience and I would not recommend them to anyone. The first problem occeured when we expanded our service and ordered a rental phone that we ended up not needing. I was charged a $25 restocking fee that I begrudingly paid, but then Ring Central charged me for a phoen line that I didnt use and would not cancel the line. I ended up paying over $300 for this unused line through the end of my contract. Now, they are trying to charge me a restockin... read more
I purchased ring central on a one year plan, they are having issues with some of there services and customer service is terrible. If you have a system issue and want to be on hold for 40 minutes or more on a normal bases then this is for you. I can't believe the support that was recieved. I also was informed by them that I can not cancel early. They said the contract will go to the end and that this was put in the contract in fine print. They told me there would be an early termination charge that I would be charged and that... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.6 star rating with 1,886 reviews.
When is RingCentral open?
RingCentral is closed now. It will open at 9:00 a.m.