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RingCentral
- Telecommunications
- Belmont, CA
About this business
This company has the ABSOLUTE WORST customer service. Our business was charged for extra services multiple times without giving us a breakdown as to what we were being charged for. When I called their customer service line, I was given the runaround, and no one could tell me what the charges were for. At one point I was told it was for extra minutes, so I upgraded our minutes plan. Turns out it was not due to that. After another call I was told the charges were due to overages for text messages, so I upgraded our plan and tu... read more
I called because I wanted AI. They ported my number out and didnt tell me it needed to be a landline! After waiting almost 2 weeks for my phone to port over I had to port it back to my mobile company. 2 more weeks for transfer to complete! Not to mention this is my business line! On the final day they legally can keep my number I call them and they said they canceled my account before my port out was successful and blamed it on me! Im pretty sure I lost the business cell phone number o have on all my business marketing platf... read more
How does this company have an 'A' rating on this website and a review ranking of 1.07/5. That's the lowest review I've ever seen anywhere. I had the same problem as everyone else. I've been trying to cancel for 2 years and they keep auto-renewing. Shame on ring central and shame on Better Business Bureau for giving them an 'A' rating. How much did they pay you. BBB?
********** customer service. Do not abide by their contract agreements. They ignore requests to remediate and cancel services
Do not allow you to cancel contract, and renewal policy is predatory.
customer services is horrible. it is near impossible to modify or cancel the account. account "managers" change constantly. however, the hound you when they want to sell you additional lines or an upgrade.
We have been trying to cancel the service and automatic billing for months!!! Finally spoke with an Associate and logged in a Case # to cancel sevice and receive a refund. That was on May 6, 2025. Now, it is June and we are charged again for monthly service. Impossible to get a hold of a person again. Have been on hold for over an hour already!!! ********* customer service.
One of the most deceptive cancellation processes I've ever come across and likely breaking half a dozen FTC codes
Ring central was to cancel my account after porting out all of our numbers. they did not cancel our account even though all services were cancelled. Contacted their service multiple times to correct it and they had countless outages or other excuses of why they couldnt cancel the service and continued to bill us for 4 months with no refund or recourse.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.6 star rating with 1,886 reviews.
When is RingCentral open?
RingCentral is closed now. It will open at 9:00 a.m.