RingCentral

Loida A 

on BBB

3 months ago

I have been with RingCentral for 2- 3 years. I own a business that I recently sold. I talked to customer service to cancel my account, and they agreed. I already sent the phones and lines that they sent me while I was with them. However, they still keep charging my bank for the monthly payments for their service. I tried calling them, but they said they're not available, even if it's Pacific Time. It is hard to cancel with RingCentral! Do not use them. They literally are robbing me right now. 

Julie S 

on BBB

3 months ago

The service was mediocre and I am having a difficult time trying to cancel. I ported my fax number and cancelled the service 6 weeks before my service was to be renewed. But the status did not change online so I called up again and was told that I had not cancelled it. I wish that I had never signed up for the service. I would recommend staying away from this headache. If a company has a good service they do not need to force people to use it or make it difficult to discontinue. People will want to use it and they will recom... read more

Daylen D 

on BBB

3 months ago

This company has over a 100 1-star reviews and they still have an A+ rating?! I came to this forum to help out other small business owners by detailing my experience with RingCentral and I was appalled to see that my story has already been told by countless others here. Everything that has happened to all the other reviewers has also happened to me. I added a couple of extra features after starting with them and after finding out that they were complete garbage I went to cancel them. It has been over 6 months now that I have... read more

Maribeth B 

on BBB

4 months ago

Predatory pricing practices. Lock you into 3 year contracts, after discussing not to. Say you can call out to a # ** times before charges but its not one time charged, that number is added as a whole line for the remainder of your contract. You can add easily but you are stuck with everything once its there. If you are a growing business, you swallowed in cost by the end. 

Rebecca R 

on BBB

6 months ago

I have Ring for my home. My doorbell camera needed to be replaced so I bought one from the ring app. It came and was broken. I paid an electrician to come and install it and then paid him to come and uninstall it. I called numerous times to ring customer support and was not helped. I told them I would send it back and to refund my money. They did not refund my money they just sent another doorbell camera. I told them specifically not to send another one because I bought a doorbell camera from ****** and it worked. At this po... read more

Abby A 

on BBB

6 months ago

********. Do not do. They set us up with a trail. Gave us a number that didn't work then couldn't verify our account to cancel it. I spent COUNTLESS hours fighting with them. Every one that "works" here is just a call center and has understanding to fix anything. 

Jonathan H 

on BBB

6 months ago

***** this company at all costs. HORRIBLE customer service and even worse technical performance. The service went down for over 4 days, I have been in contact with them daily to rectify the issue and there has been no progress. I am paying for a service that I have no access to and provides zero functionality. There are plenty of other communication hub businesses out there. Go elsewhere, Ringcentral will only let you down and you will have to pay for the privilege. 

Kamira S 

on BBB

7 months ago

RingCentral has been charging me for months for a service I have never used. Ive been telling them from the beginning that I do not use the service and want to cancel. In the last couple of months I have finally talked to multiple people to cancel my account and keep getting the runaround. They are still charging me for a service that I dont use after repeated attempts to cancel. 

Paul C 

on BBB

7 months ago

STAY AWAY. BAIT AND ******. They charged us over $1,000, we spent weeks porting our phone number and setting up their equipment and accounts, only to weeks later be told that they would not be able to provide *** services for us. We previously had registered *** services from another VOIP provider without issue. Their total disregard for our time is completely unacceptable. STAY AWAY FROM THIS COMPANY.