RingCentral | Phone System
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RingCentral

4.8
9076 reviews
(Phone System)
 20 Davis Drive, Belmont, CA 94002US

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(877) 272-0199

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4on BirdEye, Sep 27, 2017
I spoke with Shawn from the customer service team. He did a good job of communicating and leading me through screen by screen on necessary changes to take care of our problem. I would recommend Shawn and appreciated his attention to our customer needs. more »
4on iTunes, Sep 27, 2017
Version : 9.2.3
Descent
Gets the job done, but you can't access messages when on a call, sometimes incoming calls won't connect, if you could add a filter search for messages and
numbers in the history that would be awesome. more »
5on BirdEye, Sep 27, 2017
Support rep was a pleasure to deal with. Clear and concise, very helpful. more »
5on BirdEye, Sep 27, 2017
She was very good about reassuring me that my payment issue was actually resolved and that I wouldn't have to make an additional effort to fully put the issue to rest. more »
5on BirdEye, Sep 27, 2017
Rocky was very helpful, polite, and he resolved the issue quickly. He was one of the better RingCentral support people that I have spoken to. more »
5on BirdEye, Sep 27, 2017
She was very patient; even though my IP phone was not one that RC usually works with; she was able to set up manually. She was awesome! especially because she spent a great amount of time with me. more »
3on iTunes, Sep 27, 2017
Version : 9.2.3
Room for improvement
Good app. I would love to have the ability to change the ringtone though. It’s hard for me to hear at work or in my purse, even on high volume.
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3on GooglePlay, Sep 27, 2017
Calls end if another call comes in via the cell phone app. Bluetooth issues also. Starts playing voice mails when connection to Bluetooth more »
5on Getvoip, Sep 27, 2017
RingCentral is amazing! They are very affordable and provide excellent service. We had used a much more expensive company in the past and were very disappointed with the lack of customer service and how slow the website was to manuever through in order to access information. With RingCentral, it’s super easy to transfer phones calls and access recordings of calls. It has changed the way we do business!!! I highly recommend them!! more »
5on BirdEye, Sep 26, 2017
Like the online chat and experienced support team that make my life so much easier! Thanks! more »
5on BirdEye, Sep 26, 2017
The chat agent had to get creative to help me find a work around to accomplish what I wanted to do. She did a great job at helping me find a solution. She did the best she could with what she had to work with. more »
5on BirdEye, Sep 26, 2017
She was extremely pleasant to work with and was very kind in testing a US government fax number for us. more »
5on BirdEye, Sep 26, 2017
The rep was great, they understood what I was asking for very quickly and was able to untangle some weirdness in our setup. I even learned something. more »
5on BirdEye, Sep 26, 2017
great service....fast resolution and explained everything clearly. more »
5on BirdEye, Sep 26, 2017
The support was extremely great but there aren't many phone numbers for me to contact support. I have had my issue since the beginning of August but when I finally found a number to talk to a support person the service was excellent. more »
4on BirdEye, Sep 26, 2017
Ashley was an excellent technician who resolved my issue quickly. I have called for support for other issues which has not been great, but Ashley was wonderful! more »
5on BirdEye, Sep 26, 2017
Customer service representative was cordial and knowlegable, couldn't ask for better! more »
5on BirdEye, Sep 26, 2017
Great job, knowledgeable, friendly, easy to understand. Outstanding! more »
4on iTunes, Sep 26, 2017
Version : 9.2.3
Good
It could be easier to see and edit the cover letters, but overall, a great app!
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5on BirdEye, Sep 26, 2017
Much easier than I thought it would be. Had delayed contacting RingCentral believing it needed a lot of time and planning in advance. With consultation with customer support, the situation was resolved within 30 minutes. more »
5on BirdEye, Sep 26, 2017
Love the customer service. Every time i call i am dealt with kindly and correctly. Thank you! more »
4on BirdEye, Sep 26, 2017
Angeline, very knowledgeable and helpful in walking me through to get my issue resolved. Keep up the good work! more »
5on BirdEye, Sep 26, 2017
Your customer support was amazing. I opened the chat box in the afternoon, chatted with the service representative who got an accurate visual of my problem and the issue was solved midway through the next morning. Very fast, kind, and thorough and I greatly appreciate it. more »
5on BirdEye, Sep 26, 2017
the port numbers request took some time but there were several (8) number to process. all questions were answered promptly. thank you more »
5on BirdEye, Sep 26, 2017
My issue turned out to be with my ISP; you helped me with the issue this time, and additionally showed me a tool (PingPlotter) that I can use to investigate issues on my own, and gave me information (in a follow-up email) on what are acceptable numbers. I call that a win-win. Taking a little extra time to educate will save us all time in the future. more »
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About

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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
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Review summary

5  7325
4  1445
3  241
2  4
1  1
60 reviews with no rating
4.8
9076 reviews