RingCentral

Nick V 

on BBB

9 months ago

The base business model is getting people to sign up and make it very difficult to unsubscribe. The product itself isn't good. It periodically signs out meaning you won't receive calls from people. This makes it useless for anything but doing outbound calls. After being unsatisfied with my services, I tried to cancel my subscription online, but after jumping through all of the hoops I was told to call and talk to a representative to cancel. After an hour, I was told that I was unable to cancel. In order to cancel, I had to c... read more

Rafael O 

on BBB

10 months ago

Bad service , company had interruptions and fixed at the end of the day, We lost $5000 because of them! 

Imran K 

on BBB

11 months ago

Ring Central and their customer service makes it impossible to cancel onlineyou are required to call them, and even then, they make you jump through hoops. It feels like they have intentionally created a process to discourage cancellations.I am on a monthly plan, but after six months, they are now demanding that I pay for the entire year upfront. Even worse, theyve informed me that if I want to cancel six months from now, I need to set a reminder to do so, or Ill be charged again.This has been such a disappointing experience... read more

Steve Y 

on BBB

11 months ago

I have been with RingCentral for ***** 10 years years. I remember when the product and the service were excellent. I dont know what happened, but the service is horrible now. Account managers change all the time, and no one cares. I understand the regulations and need service; however, the Account Manager immediately goes to please disconnect your service and go away upon hearing any questions/issues. No one cares. Demands to speak to the retention" department go nowhere; they got their phone tree to state the art, never to ... read more

Shalante D 

on BBB

a year ago

Extremely Disappointed with RingCentral - ************************* and Inflexible Policies Review: I recently had the misfortune of dealing with RingCentral's customer service after needing to close my business. It was by far the WORST experience I have ever had with any service provider. Not only did they fail to help me in any meaningful way, but they also had the audacity to try and squeeze more money out of me when I needed their understanding and support the most.Firstly, I called their customer service to inform them ... read more

Beth M 

on BBB

a year ago

I am a customer service *** and my company switched from ********** Mitel phones to Ring Central. From a perfect system to a broken system. Constant problems with calls dropping, bad connections, and various brands of headsets not compatible. This is not a good company for a call center. We are using Ring ****** for company calls and their other platform Ring CX for customer service. We need both systems and they do not talk to each other. But both ring at the same time and nobody is on the CX line! 

Paul C 

on BBB

a year ago

I have been with RingCental for eight (8) years. They were great way back at the beginning. Don't know what happened but the service is extremely terrible today. Account managers change all the time. No one cares. The support system phone line these past few weeks disconnect and I can't get help. The chat box people are a complete joke and can't help. What happened to you guys? I have cancelled your services but you won't take my calls or return my emails. Totally terrible service. System won't let you cancel service without... read more

Kolex C 

on BBB

a year ago

I've been a RingCentral costumer for several years and my experience has been overwhelmingly negative. Throughout my time with the, their customer service has been completely unresponsive. Despite numerous attempts to resolve issues, I rarely received replies. On top of that, they continued charging me monthly; for services that were either not provided or subpar. To make matters worse, they claimed that I returned phones in damaged condition, even though I ensure they were in perfect shape when sent back. This lack of suppo... read more

Nelida H 

on BBB

a year ago

RingCentral will not let you cancel the agreement even after you are told that you are on a month to month agreement! Then after I asked to cancel and they told me I would have to pay a liquidation fee that was the monthly fee for the term that was left on the agreement, they auto-renewed the agreement and now the fee is the monthly fee x 12! I've asked my credit card to stop payment but they told me that if they don't cancel the charges might still come through.