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RingCentral
- Telecommunications
- Belmont, CA
About this business
How does this company have an 'A' rating on this website and a review ranking of 1.07/5. That's the lowest review I've ever seen anywhere. I had the same problem as everyone else. I've been trying to cancel for 2 years and they keep auto-renewing. Shame on ring central and shame on Better Business Bureau for giving them an 'A' rating. How much did they pay you. BBB?
********** customer service. Do not abide by their contract agreements. They ignore requests to remediate and cancel services
Do not allow you to cancel contract, and renewal policy is predatory.
customer services is horrible. it is near impossible to modify or cancel the account. account "managers" change constantly. however, the hound you when they want to sell you additional lines or an upgrade.
We have been trying to cancel the service and automatic billing for months!!! Finally spoke with an Associate and logged in a Case # to cancel sevice and receive a refund. That was on May 6, 2025. Now, it is June and we are charged again for monthly service. Impossible to get a hold of a person again. Have been on hold for over an hour already!!! ********* customer service.
One of the most deceptive cancellation processes I've ever come across and likely breaking half a dozen FTC codes
Ring central was to cancel my account after porting out all of our numbers. they did not cancel our account even though all services were cancelled. Contacted their service multiple times to correct it and they had countless outages or other excuses of why they couldnt cancel the service and continued to bill us for 4 months with no refund or recourse.
I have been on the phone with you all for over 2 hours today. There have been MANY issues with the service you all have provided me. Initially we were told from a SALES agent that he processed our porting number when we initially set up our account, we later found out that this is not even possible - so why were we providing sensitive personal information to a sales agent?! 3 weeks ago we set up our account, we made sure to tell you how important text messaging is for us because that is how we conduct most of our business co... read more
After years as loyal customers running our small contact center, I feel compelled to share our deeply disappointing experience For the majority of our relationship, call quality was decent and met our needs. However, last year marked the beginning of a steep decline. We faced persistent issues, including garbled connections, dropped calls, and poor audio quality, that significantly impacted our operations.When we reported these problems, RC representative suggested transferring to a "better" plan that would supposedly resolv... read more
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.5 star rating with 1,977 reviews.
When is RingCentral open?
RingCentral is closed now. It will open tomorrow at 9:00 a.m.