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RingCentral
- Telecommunications
- Belmont, CA
About this business
Their customer service is really poor. The sales department pressures you to buy their services, and if you say no or that youre going to look for other options, they send follow-up emails with sarcastic methods. They are desperate for money.
How can the BBB give this company a A + rating with all the negative reviews? They were like pulling teeth to cancel my service, used them for less than a month and was a disaster. They charged me for two months, when i only had them for half a month. Was told they don't prorate the billing so i was charged. To cancel was difficult so it wears you down, or they try to, went back to a company that we used previously and its doing great now.All i can say is our experince was not what one would expect
This company does not allow customers to cancel their service on the web portal. They deliberately make it difficult to cancel services.
This company has the ABSOLUTE WORST customer service. Our business was charged for extra services multiple times without giving us a breakdown as to what we were being charged for. When I called their customer service line, I was given the runaround, and no one could tell me what the charges were for. At one point I was told it was for extra minutes, so I upgraded our minutes plan. Turns out it was not due to that. After another call I was told the charges were due to overages for text messages, so I upgraded our plan and tu... read more
I called because I wanted AI. They ported my number out and didnt tell me it needed to be a landline! After waiting almost 2 weeks for my phone to port over I had to port it back to my mobile company. 2 more weeks for transfer to complete! Not to mention this is my business line! On the final day they legally can keep my number I call them and they said they canceled my account before my port out was successful and blamed it on me! Im pretty sure I lost the business cell phone number o have on all my business marketing platf... read more
How does this company have an 'A' rating on this website and a review ranking of 1.07/5. That's the lowest review I've ever seen anywhere. I had the same problem as everyone else. I've been trying to cancel for 2 years and they keep auto-renewing. Shame on ring central and shame on Better Business Bureau for giving them an 'A' rating. How much did they pay you. BBB?
********** customer service. Do not abide by their contract agreements. They ignore requests to remediate and cancel services
Do not allow you to cancel contract, and renewal policy is predatory.
customer services is horrible. it is near impossible to modify or cancel the account. account "managers" change constantly. however, the hound you when they want to sell you additional lines or an upgrade.
Frequently asked questions about RingCentral
How is RingCentral rated?
RingCentral has a 3.5 star rating with 1,995 reviews.
When is RingCentral open?
RingCentral is closed now. It will open tomorrow at 9:00 a.m.