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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Online faxing Pros: We use this product for all our faxing and the consistency of service is great. Cons: We've used ringcentral for over 3 years and I have not had any issues. Overall: It has been great
Work phone without the hassle Pros: RingCentral is a great way for me to be able to separate business and personal contacts while still using one phone. Rather than carry two phones around, (one for personal use and one for work) I opted to use a phone number through RingCentral for work conversations. It is nice to be able to use a business phone number, so I'm not giving out my personal phone number to customers, but still be able to use my own phone. It's much less hassle than a separate work phone. Cons: A few things abo... read more
RingCentral - Contact Center Pros: This is highly custmizable and they have a number of resources you can use to get your contact center going. It also integrates with Salesforce with a live agent option. Cons: It is not as simple to use for the end user. They seem to have a lot of errors when using the contact center solution. You also need to be logged into two apps. They require you to be logged into the RC Phone app AND the InContact browser app. Overall: Overall, the system works as intended. I wish we can consolidate t... read more
RingCentral allows me to make phone calls from home Pros: RingCentral can be used at work (via a regular phone) or on an app on my phone so that I have the option of working from home! Cons: When I get a voicemail, it will show that it was going to my direct extension, however, it went to all of my colleagues on the support team. It's a little misleading when you are trying to figure out who is the best person to call back.
If you need something for faxes Pros: I have never had a problem with faxes. Easy to send and you get confirmation so that you know it's sent. Plus you have the convenience of doing it through your email. Cons: The phone service would be why I'm split down the middle for them. I think the awkward connection confuses people and I have had dropped calls. I would rather them call me directly then deal with it at all.
Great for Small Virtual Law Office Pros: Ring Central is very configurable for many situations. We have a small law office with people working remotely so we have different call flows for different people. Ring Central can handle the differences. Also, I love having the app so I can check voicemails directly from my cell device. Cons: Because of the wide range of ways the call routing can be configured, it is somewhat difficult at the start to determine how to do it. However, Ring Central's customer service is always availab... read more
Great digital connectivity Pros: Join now feature allowing jumping on calls through single touch Cons: Dial in restriction - only 5 or less people can dial in with the base verison Overall: Easy navigation with excellent integration across all devices like mobile, desk and laptop
Great software Pros: I really like this software. It has helped so much and has been very convenient to be able to use at work. It's nice to have your phone on your computer while you work so you can easily click over and text and call anybody you need to. Cons: The only complaint I have with this software is that sometimes when the phone calls come in, they don't ring or even show up until you get a notification that you missed the phone call.
Rather expensive product Pros: This was a simple virtual fax that was easy to use. Uploading and downloading documents was rather simple and user friendly. Cons: This solution is rather expensive and does not justify the expense considering other alternatives. Overall: I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool.
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 214 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open on Monday at 9:00 a.m.