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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Incredible call center alternative (especially when working from home) Pros: Great features for a small/mid size team Great call clarity Incredible management of calls when working from home Fast support and assistance with issues Cons: Not many to speak of. It does what it does and it does it well. I have not had an issue arise that wasn't resolved in a day since it was deployed Overall: Ringcentral is incredible for my small team and has been crucial in keeping us [productive while working from home during the pandemic. Us... read more
Very organized tool Pros: It has GIF that we can choose what we like instead of displaying random GIF. RingCentral group the images, files, pinned items together which is very easy to find the info. Cons: When the same person leaves the message, it doesn't get added into the same paragraph like Google Chat, it will show multiple lines. And it has the function for like/unlike only, we don't have choose to pick the reactions for the message, for instance, reaction of happy, shock, or lol. Overall: Overall is good. If RingCentr... read more
Very Good Price Pros: The desktop and phone app is very useful, the chat button is there if we have any problems or issues, I think that the features will just get better. Cons: The fax option is a little confusing to get too, each time I use it I have to remember where it is, it would be helpful to label it better Overall: So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Calling Software for you Pros: *Great feature for call routing * When you missed a call for someone you will receive an email notification together with their voicemail and voicemail in a text form Cons: So far, this tool is a great help for me for calling my candidates so I don't have any problems with it. Overall: Great calling software especially if you are working from home.
Good Experience Pros: Required through my company to stay in contact with our colleagues during the pandemic. Voices and video come in clear and super easy to join in. Cons: I dont have anything negative to say about this app. When using a phone however you only get to see up to 4 people. When using a computer you can see everyone who is participating. Overall: We are able to continue our weekly discussions through using this app.
call center Pros: Excelente plataforma para comunicaciones, con este software puedes tener múltiples teléfonos en cualquier parte del mundo, y se comunicarás como si estuvieras en la principal. Se puede incluso enviar mensajes de texto a celulares y hacer extensiones dentro de la linea telefónica que tengas. Cons: La verdad no encuentro alguna característica que no me guste de este software. Es realmente muy completo y útil cuando te manejas con personal en diferentes partes del mundo Overall: Tener un equipo de expertos en ... read more
Replaced our original phone system Pros: Tons of features, not only replaces the phone system but helped the business to operate on a higher level Cons: Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device. Overall: Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.
Great for internal communication Pros: Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations. Cons: I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing. Overall: Positive overall! Great way to communi... read more
RingCentral Contact Center Pros: Wonderful support! If I had a question or concern it was address imminently. Cons: I have no negative feedback. I've had a wonderful experience. Overall: Absolutely wonderful support. Very spot on!
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 236 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open on Monday at 9:00 a.m.