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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Easy assistance Quick responses to concerns. Confident answers. Some kept asking for access to our system to be able to track problems easier, which is nice, but had told them multiple times we will not.
Quality team of customer service professionals Connect First is an integral part of our business solution, and while there are occasional issues, as a software developer I appreciate their commitment to quickly resolving any challenges we experience that impact our business.
Good system turned great with their update! Great software and wonderful staff. New interface for their Call Center offering really shines above the rest. Integrated softphone only makes it that much better! New APIs took some time to digest, but now we're loving the ability to interact via APIs.
Easy to use, simple interface, elegant and impressive... Connect First I have been working with the Connect First Team since February of 2016. This has been a great partnership as they are our primary platform for our support center. The customer service and experience provided by Connect First is among the best in the world. I have enjoyed working with them and they continue to help drive our business and support our clients with innovations and ease of use designs.
Stay Away The overall experience is such a basic experience. Feature set is minimal, and lacks the ability to do basic things lie create multiple schedule scenarios.
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 76 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open at 9:00 a.m.