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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Great overall solution for call centers Pros: Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer; Cons: Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out. Overall: Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call ce... read more
Works for our 24/7 Prayer line and Prayer Team Pros: I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team. Cons: It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie wi... read more
Expensive Price for Mediocre Service Pros: Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember. Cons: Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up. Ov... read more
Ringcentral has changed the way our company operates Pros: It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing... read more
Ring Central Pros: I liked this software because it sends an email when you miss a call which is super helpful if you're out of the office often Cons: I don't like that this software makes it hard to track past calls and voicemails as smoothly as possible Overall: Overall okay experience with RingCentral, couple bugs could be corrected
Review for RingCentral Contact Center Pros: We like that RingCentral has an extensive reporting system so that we can monitor efficiency of our call queues. Our management wanted to view realtime reports and graphs to show how our staff was working, which hours were peak hours and which hours needed more staff. Cons: So far we do not have any complaints for using the software. Initial setup wise, our call queues were fairly complicated so we had to hire a third party to setup our call queues and directory structure. We felt ... read more
Simple system that works Pros: It was easy and quick to set up. Now I can have a phone system to call internationally and also receive calls. Saves so much more time. Particularly great for me working remotely outside the countries we operate in as a business. Cons: Honestly, there's nothing to dislike until now. If I'm being extremely picky, it would probably be the fact that it gets too costly to forward calls to my country ie India. Overall: Overall, it's been great so far. I'm able to make calls without any issues.
Ring Central Pros: I like the fact that this software integrates into Windows pretty smoothly. When I click a telephone number from the web, the dialogue box prompts me to dial the number with RingCentral as opposed to other software on my machine. Cons: I'd like to have the option to automatically dial numbers rather than manually click each telephone number as I work in telecommunications and it would make my job easier. There is other software that can do this and I am not sure why this one does not give me the option (or... read more
Ring Central Contact Center Pros: Its a great program for hosting meetings. We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise. Cons: The only thing I would suggest is maybe offering more from the program, like more features. Also when I try to apply a virtual background it doesn't work for me but it does work for others so maybe the issue is on my end. Overall: Overall I am satisfied it is rare whe... read more
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 232 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open at 9:00 a.m.