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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Ring central for all your calling neeeds Pros: I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails Cons: I have no complaints - I love and stand by Ring central Overall: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business
Functional and financially sound Pros: The system is wonderful, most beneficial for small businesses, pricing could be more competitive Cons: Pricing gets out of control the higher your package gets
Best in my recruitment activities Pros: Easy and smooth app access. Real time transcription of Voice Mail Cons: UI could be a bit better. A Dark mode will help. Overall: Smooth and Fast. Calls are clear, monitoring is good
Ring Central Pros: It is easy to answer calls and transfer to mobile phone. It has a screen share feature like zoom that I use to use and it was great. I really have liked it. When I have had to call service they were awesome. Cons: Now that we have hubspot it is pretty bad. Can not transfer calls or join 3rd part y to calls. It sometimes delays calls so I miss them.
Ring Central Pros: I liked the privacy of phone numbers on the app. Cons: I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help. Overall: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months.
Ring Central Pros: I liked the privacy of phone numbers on the app. Cons: I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help. Overall: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months.
Acquire an easy contact center software Pros: The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers Cons: Sometimes it is difficult to integrate with different softwares
It can be convoluted at times Pros: The amount of features this tools has is amazing. Cons: The way reporting is handled can be convoluted.
Ring central is a must Pros: I like how easy it is to use and navigate . Cons: Sometimes there is a small delay if you are working remotely .
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 232 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open at 9:00 a.m.