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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Great tool for my setting Pros: Ease of use and the integration with Salesforce is the best feature for me. Cons: I have not had the best experience with the web app, compared to the desktop app. Overall: I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization.
Efficiency Pros: Very easy to use, self explanatory no issues Cons: The fax could use a bit more options for receipt
Ring Central at Ease Pros: THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy. Cons: i have not dislikes about this software.
Ring Central I grater Starter VIOP for Small Businesses Pros: It was easy to setup and use on a daily basis. Cons: It lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program.
Web-based soft phone! Pros: Glad it's accessible via web with option not to download the app and eat up computer space. Cons: The app version is terrible. Keeps lagging and freezing to white screen. This happened multiple times during an ongoing call. Reported multiple times but did not receive any feedback or solution. Overall: The web-based version is definitely a must! My only prob with web-based is it takes a while to update the call history. I have to refresh multiple times in order to see the most recent number I diale... read more
Ring Central Review Pros: It is very easy to use and is very reliable. Cons: The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system. Overall: If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Review of Product Software Pros: The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace. Cons: We've not found anything about RingCentral that is difficult to use or problemat... read more
Good to have on demand Pros: I like that I can call around the world with it. Cons: Can be improved and make the UI more responsive.
Excellent software for Call center industry! Pros: Reports are so easy to run, accurate data and fast response. Cons: Interface, could be better, needs to refresh and be more dynamics. Overall: Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 232 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open at 9:00 a.m.