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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Excellent Product Pros: I received daily calls, and the quality is incredible. Cons: The meeting feature. I think is not that necessary, at least for my team.
RingCentral is the best! Pros: I like how it is easy to use for communicating with our client Cons: It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best
Not Great Pros: The reporting in RC is overall fairly easy to use and setting up new users is a simple process. Also love the feature where RC recognizes phone numbers anywhere and the ability to dial from any window. Cons: Customer service at RingCenteral is not good at all. I would not recommend signing up for RC if you think you might need any level of support and good luck if you need them to credit anything back. Overall: We switched back to our old provider, so I would not recommend RingCentral.
Great VOIP service Pros: A great service to deploy in no time. It's as convenient as plug and play. Cons: Hardware cost at an expense side. Otherwise no other issues.
Great tool for my setting Pros: Ease of use and the integration with Salesforce is the best feature for me. Cons: I have not had the best experience with the web app, compared to the desktop app. Overall: I really appreciate the ease of use of the product. It gives me multiple options for calling, video meetings with colleagues and clients, and customization.
Efficiency Pros: Very easy to use, self explanatory no issues Cons: The fax could use a bit more options for receipt
Ring Central at Ease Pros: THE INCOMING FAX LINE FOR THIS SOFTWARE IS WONDERFUL , ITS AN FAIR EASY TO USE SYSTEM As well as training and using the system is very easy. Cons: i have not dislikes about this software.
Ring Central I grater Starter VIOP for Small Businesses Pros: It was easy to setup and use on a daily basis. Cons: It lacked a call center environment when we left the company. You were not able to record calls and integrate a RM program.
Web-based soft phone! Pros: Glad it's accessible via web with option not to download the app and eat up computer space. Cons: The app version is terrible. Keeps lagging and freezing to white screen. This happened multiple times during an ongoing call. Reported multiple times but did not receive any feedback or solution. Overall: The web-based version is definitely a must! My only prob with web-based is it takes a while to update the call history. I have to refresh multiple times in order to see the most recent number I diale... read more
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 236 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open on Monday at 9:00 a.m.