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RingCentral Contact Center
About this business
We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's wha... read more
Web-based soft phone! Pros: Glad it's accessible via web with option not to download the app and eat up computer space. Cons: The app version is terrible. Keeps lagging and freezing to white screen. This happened multiple times during an ongoing call. Reported multiple times but did not receive any feedback or solution. Overall: The web-based version is definitely a must! My only prob with web-based is it takes a while to update the call history. I have to refresh multiple times in order to see the most recent number I diale... read more
Ring Central Review Pros: It is very easy to use and is very reliable. Cons: The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system. Overall: If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Review of Product Software Pros: The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace. Cons: We've not found anything about RingCentral that is difficult to use or problemat... read more
Good to have on demand Pros: I like that I can call around the world with it. Cons: Can be improved and make the UI more responsive.
Excellent software for Call center industry! Pros: Reports are so easy to run, accurate data and fast response. Cons: Interface, could be better, needs to refresh and be more dynamics. Overall: Really great software, easy to run and implement, agents loves it and accurate dashboard with full information about performance.
Great overall solution for call centers Pros: Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer; Cons: Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out. Overall: Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call ce... read more
Works for our 24/7 Prayer line and Prayer Team Pros: I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team. Cons: It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie wi... read more
Expensive Price for Mediocre Service Pros: Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember. Cons: Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up. Ov... read more
Ringcentral has changed the way our company operates Pros: It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing... read more
Frequently asked questions about RingCentral Contact Center
How is RingCentral Contact Center rated?
RingCentral Contact Center has a 4.5 star rating with 217 reviews.
When is RingCentral Contact Center open?
RingCentral Contact Center is closed now. It will open on Monday at 9:00 a.m.