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RiteRug Flooring
- Flooring
- Charlotte, NC
About this business
Location details
2213 Distribution Center Drive, Charlotte, NC, 28269, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a new build home in August 2023 with flooring from Rite Rug. During my 1-year builder inspection, all of the laminate vinyl planks in my home had to be replaced because of defects (glue issues and odd shaping underneath). But that wasn't even the worst part. When the installers finished that work, I discovered two items were missing from my home: A foot-tall hourglass A purple Irish shamrock planter that had been in my family for four generations I don't know if they were stolen or broken and hidden--but no one t... read more
We live in a 55+ community in ********, **. The tile on the walls of my shower enclosure are so wavy. We contacted our warranty person and one of the supervisors came out to see. He was a miserable little man with a huge attitude. He said nothing can be done because it meets SC standards. Weve since told our warranty person we wanted to speak to his manager. He was nice but said the same thing if its less than 2 credit card thickness, it meets SC standards. I still need Dramamine, every time I go in there. The did agree to r... read more
I just wanted to take the time and warn neighbors about Rite Rug in *********. My Aunt hired Rite Rug a few months agoto lay linoleum in her bathroom and washroom and carpet her basement after a water leak caused flooding. Rite Rug came in and the workers cut the linoleum outside and brought it in to install. After they left my Aunt and Uncle went downstairs to start putting things back and place and immediately noticed the linoleum had been cut quite short. Even after hanging up the trim, there was still about 2 cm cap all ... read more
Business response:
We made several attempts to contact this customer we were not able to get an answer. We have finally now made contact and she does not want us to perform any work.
just a fyi this is about Rite Rug in general of ********, **** not the ************* location. My wife and I reached out to rite rug to get a estimate for our living room, the sales *** ***** showed up, we had a good talk, picked out carpet and got a good price. After that the sales guy refused to call or return our phone calls, text messages or emails, so we went to the warehouse on **** road and found out that this particular sales person is KNOWN for not returning messages who does that! So the wife and I went to ****** o... read more
We recently hired Rite Rug for carpet installation throughout our home, and we are extremely disappointed with the quality of their service. The installation process resulted in significant damage to our baseboards in every room they worked onnot minor scuffs or scratches, but actual gouges and chunks taken out. Its evident that little care was taken during the installation, and were left with costly repairs to restore our baseboards to their original condition.Furthermore, the carpet itself feels far below the expected qual... read more
We had rite rug install vinyl floors on the whole first floor. No one lives here but me and my wife. Grand kids and kids stop by. About 5months we decided to mop the floor and it started buckling. And othe pieces were coming off the wall panel. The guy never asked can he send someone to see he immediately said nothing can be done have to pay a service charge and additional cost for repairs. No a few Yeats 2. Our whole first floor is coming apart. Wouldn't recommend to build a dog house. Thus was a investment not temporary. D... read more
If you're considering Rite Rug, please go somewhere else. We purchased a new construction home Sept 2021. We began having issues with our flooring bowing and then peeling which we put a claim in with our home builder. Rite Rug is the contractor they used and they ended up coming out to "fix" our floors which was told to us was due to the floor being uneven. They grinded and patched the flooring which ended up causing more issues with the peeling of the floors and it kept spreading through the home. We ended up putting a clai... read more
I ignored the reviews, the low ratings and I went ahead and purchased from these guys and I can't express how deeply I feel that it was one of the most stupid mistakes I've ever made. The abundance of bad ratings make it clear that my experience was not an isolated incident, but rather a pattern here and it ain't pretty. Here are a few examples of how incompetent these clowns are. Guy comes out, measures the area to be carpeted but FORGETS to place an order for one of the rooms. They eventually removed the old carpet, but di... read more
Bought a new build home in Florida, rite rug did the install of all the tile flooring. The tiles are a mess with numerous tiles having globs and smears of old dry grout left all over, even old grout left on carpets. Called to see if they do anything about removing the excess grout and ****made an appointment for someone to come and clean it up on June 15, I waited all day for a worker and no one showed up, so I called back and **** could not understand why they weee a no show so she made another appointment for June 23, agai... read more
Frequently asked questions about RiteRug Flooring
How is RiteRug Flooring rated?
RiteRug Flooring has a 4.3 star rating with 506 reviews.
When is RiteRug Flooring open?
RiteRug Flooring is open now. It will close at 4:00 p.m.