RiteRug Flooring

Michelle B. 

on BBB

5 years ago

Both the flooring we ordered and the customer service were less than acceptable. We purchased commercial grade LVT which scratched in several places the first week we had it. One area that was scratch was done when they installed it. I had cheap linoleum previously which was in place for 7 years and never scratched. All the furniture had pads prior to having the new floor installed. Customer service took weeks to get back with us. They told us the warranty did not cover scratches and we could have them work on the scratches ... read more

Krista s 

on BBB

5 years ago

We purchased a **** **** and werr told to go to rite rug to make our selection of carpet. They sold us on a $2500 upgrade and ensured us the quality was much better and carpet would last about 10 years. The carpet always felt as if we were walking on hard floor and 6 months in i had tgem come out to make sure we got the upgraded padding and carpet because it was showing wear. They would bever get back to me till i had them come back out at 8 months and i finally had met someone with connections. Over a year later they finall... read more

Nate 

on BBB

5 years ago

BUYER BEWARE! The attitudes, customer service and business practices of this company are deplorable. We decided to use this company when we were about to sell our home to fix our kitchen floor. Our realtor suggested them for speed and for the fact that we would get a realtor discount. The rest is downhill from there. The man who came out to measure and quote everything never gave us any type of contract. He never even mentioned it. He said that it would all be taken care of. My wife told him that we wanted the old floor remo... read more

Diane J 

on BBB

5 years ago

I will never do business with this company again!! Terrible experience! 

Janet S 

on BBB

5 years ago

I just had approximately $8,000 worth of flooring installed on Oct 2 & 3. The carpeting looks nice, but the vinyl flooring is not good. I have contacted them for repair and even stopped payment on the vinyl portion of the invoice. Six weeks later, my floor is still a mess. The vinyl does not go to the wall as there is a gap. The basboard isn't completed all the way around and has big globs of caulking stuck on the outside in the corners. I am sorry I had these people do the work. I would upload pictures, but I don't see that... read more

Beth T 

on BBB

5 years ago

We just recently bought carpet and vinyl wood flooring from Riterug and we love the carpet and flooring both. The installers were polite and professional and got the job done in the allotted time. Our problem came when they left and we started looking around at our new flooring and noticed scratches to our baseboards. Upon further inspection we came up with a total of about 21 scratches to the baseboards. Then looking up the walls we also noticed 3 areas where they had punctured the drywall. When we called customer service t... read more

Robert D 

on BBB

5 years ago

While they did a decent job on the tilework they left without putting the toilet back in place, the trim work stacked in the shower and a mess that took a couple of hours to clean up. The drive was left in a mess. It and the road in front of our house will have to be power washed. I have left 3 messages yet none return calls. 

Gina P 

on BBB

5 years ago

If you would have asked us a week ago, we would have been giving a zero star review due to the terrible service we received from Steve B****** at the Lewis Center store. We stopped in on September 17, 2019 and purchased a remnant carpet that was approximately 13 x 12. We asked for it to be cut down to 7 x 9 and paid an extra $50.40 for the 7 x 9 rug to be finished with a sewn binding around the border. Additionally, we ordered a rug pad to be cut slightly smaller than the rug. Steve told us it would be sent to the "shop" and... read more

Matt and Patti L 

on BBB

6 years ago

The sale was easy -- we had a couple of issues, which were ultimately resolved, however follow-up from the sales person was almost non-existent. There was no follow-up, almost no call backs, and the "promise" the issue was being handled wasn't necessarily the case. We finally started working directly with customer service because of the total lack of service we weren't receiving from the Newark store. I will write another review for the customer service rep, Vanessa, because she was wonderful in helping us get our issues res... read more