RiteRug Flooring

Lynn R 

on BBB

6 years ago

We had new tile (floating floor) installed in our kitchen and entry way in February, 2018. The tile took 12 hours to install. In May, 2018, we noticed gaps where the tiles snapped together and contacted the company. An installation manager was dispatched and said it was not an installation issue, it was faulty product from Shaw. Shaw sent a manufacturer's rep who said it was not an issue with the product, it was an issue with the support beams of our floor. Hired another flooring company to look at our floor - they insisted ... read more

SAJM 

on BBB

6 years ago

I would never recommend this company to anyone. They have been to my house four times and still haven't gotten my carpet installation correct. On the initial installment, the installers left the strip exposed with the nails on the stairs where it not only looked terrible but it was a health hazard. When I called to get someone to come back and fix this problem, it was very difficult to get the company to schedule an appointment. The install manager, Joe W******, never returned my call and it took multiple texts to get my sal... read more

CK 

on BBB

6 years ago

My family ordered new carpet for our entire house in august 2018. It was installed without a problem but it had excessive shedding which we were not told could happen beforehand. A Rite Rug inspector came out 4 months after it was installed because of the excessive shedding and we were told that the carpet was likely defective. We were told that Rite rug would contact the manufacturer to begin a claims process. The claim was submitted January 24th and I was told it can take up to 45 days. I have been calling every other week... read more

Heather F 

on BBB

6 years ago

BEWARE....I went to Rite Rug in Lewis Center to get a second estimate on getting my hard wood floor installed. I honestly didn't like the smug and arrogance attitude of the guy when I walked in...but I sat down with the store manager named Paul and talked with him. I left my purse sitting there on the floor beside me on one side...Logan on the other. Then we walked over to the corner to look at some samples and I got an important call and had to leave quickly. Forgot my purse there at the desk...Today they quite rudely said ... read more

James 

on BBB

6 years ago

Would like to leave 0 stars but that was not an option. We had our floor installed on December 2, 2017. We had everything off of the floor and paid to have our large sectional couch and kitchen appliances moved. The installers complained the job was taking so long was because they had to move everything. That was the least of our worries... We originally wanted laminate flooring but was told by our sales rep, Veda G****, that our floor was too wavy or uneven for laminate so we went with vinyl. We chose Vivaro Bluegrass Barnw... read more

Krystal 

on BBB

6 years ago

My sales person was amazing at helping me pick flooring (LVP and carpet) and tile. Good eye, knowledgeable, patient. All looked great after installing... So I thought. Shower floor is not spaced properly... even after it being redone twice because the grout wasn't drying correctly. Bench tiles in shower aren't level and water pools. Furniture leaves a very obvious dent in the floor. I had to have LVP planks replaced due to scratches which you can feel because they're set lower. I had one plank that the floor started to PEEL ... read more

Kevin C 

on BBB

6 years ago

They say you should not write immediately after an event, so we waited over a week to see if our feelings changed. Unfortunately, we still feel our decision to use Rite Rug was a big mistake. Many years ago, we used them to install carpet in a prior house and thought we could trust them with our hardwood floors. We were wrong, worst decision we could have made. The salesman said he would be there for us all the way, what a joke, only there until our final payment was received. Odd they demand full payment prior to working, y... read more

James F 

on BBB

6 years ago

These people in particular Mike P*** at **** **** are simply not honest and have no customer support after the sale. They sold me 1800 + $ of carpet for office and it is simply awful runs everywhere. I gave them every opportunity to come look at it and access if it was defective and they never ever followed up with me. I simply can not imagine how these people stay in business, simply the worst CS I have ever have from such a well established business. They leave me no option but to take them to court. Do yourself a favor go... read more

Jay S 

on BBB

6 years ago

Rite Rug installed a bamboo floor onto our concrete slab floor. The bamboo cupped all throughout the flooring within 2 months of the installation. Rite Rug is not only refusing to stand behind the product, they are blaming us for the cupping. When it was installed, Rite Rug staff told us to use the Swiffer wet jet product on the floor. Now they are saying that the Swiffer product is a bad product to use on the floor and caused the cupping. They also are saying that the inspection revealed a high moisture content in the floor... read more