RiteRug Flooring & Carpet Store and Outlet - Dayton

Todd M 

on BBB

5 years ago

We recently had a kitchen floor installed. It was a large project and several old layers had to be removed first. Never the less, they got the majority done in one day. There were a few lose ends that had to be taken care of, but Vanessa G**** the customer control rep. took care of everything we needed as a followup. She was great and a joy to work with. Thanks to everyone at RiteRug Todd & *************** PS: I rarely write reviews, but we really love our floor! 

Lesley Q. 

on BBB

5 years ago

Jim S******** at RiteRug in Greenville, SC, was a great help. He uses a mobile truck to come to your residence or business and shows you samples. The quality of the carpet and pad. Is lovely and soft on bare feet.. We also found the padding to be thick enough to deaden sounds over the rooms below. We would use this company and this agent again! LQ 

Michele R 

on BBB

5 years ago

Rite Rug did an excellent job on selling and installing my flooring. I really like my new floors. I had a small manufacture defect in one panel and Dale was phenomenal replacing the panel. He is so professional and conscientious and did an awesome job in repairing my floor. Also my salesman did an awesome job, Rikin in the Dublin, Ohio store. Heather was great too in getting the defect completed in a timely manner. I so appreciate all of their help and in giving me such a great experience. I would recommend Rite Rug!! 

broshon 

on BBB

5 years ago

Vanessa and her team made the process so effortless! Great customer service! 

don s 

on BBB

5 years ago

the installers were a joy to watch work & represented rite rug in a very professional manner & did a fantastic job , & dealing with heather & greg to complete the molding in kitchen area was handled in a short & very satisfactory time frame....very pleased with my experience..job well done 

Karen B 

on BBB

5 years ago

Oh my gosh! I had 6 rugs made from Stanton carpet. After about a year a problem presented itself, but the “warranty” was over. Decided to call and see if anything could be done and reached Heather S. who was the most caring, understanding person i’ve ever spoken with on a customer service issue anywhere. Heather worked with us and with Stanton to resolve the issue. She was dedicated to working this out to our total satisfaction, going above and beyond for months. With our customer service experience I would, without reservat... read more

Jayne L 

on BBB

5 years ago

Very good sales staff and service follow-up after installation! Highly recommend! 

David W 

on BBB

5 years ago

We are very happy with rite rug, the salesperson Steve did a very nice job explaining the flooring choices. and Leona in costumer service done a very good job. 

Tina H 

on BBB

5 years ago

This company is the best! I requested a showing of their flooring and a Kevin W***** was at my home within 24 hours. I can not say enough great things about his professionalism and exceptional customer service. He answered all of our questions and stayed in touch with me everyday. He consistently made sure everything was going well . I’m looking forward to getting my entire home remodeled with hardwood floors and will call on Rite Rug to complete the job the prices are great. Kevin got me the best price for my hardwood floor... read more