RiteRug Flooring & Carpet Store and Outlet - Dayton

Katherine M. 

on BBB

7 years ago

Our floor was laid incorrectly but Bette Roberts referred us to Customer Services rep Tiera S***** to resolve the issue. She was polite, helpful and we reached a mutually satisfactory solution. Great customer service! 

Patricia E. 

on BBB

7 years ago

I am happy with the service provided by salesperson Mike S****. He made positive suggestions about the carpeting choices, and encouraged me to take samples home on various occasions until I felt satisfied with the selection,. The installers did a good job. I would suggest that the install department notify customers the morning of the install with an estimated time of arrival. I did not receive such a call, and by 1:00 p.m. I was wondering if I had been overlooked. I had to call twice to check. They estimated 3:00 p.m., and ... read more

Gary and Carol P. 

on BBB

7 years ago

We had some concerns regarding the original carpet installation, after the results of an independent inspector, we were contacted by Tammela M******* of Rite Rug, she directed us through the process for a reselection and carpet installation, completed June 22, 2017. She kept us informed the entire process, very knowledgeable and very pleasant to work with. Gary and Carol P****** 

Kristi N. 

on BBB

7 years ago

Rite Rug was great and very easy to work with. Both my salesman Rick L**** and our service consultant Rosie K*** were extremely communicative through the whole process. We are thrilled with the flooring we chose for our kitchen and the installers did a fantastic job. 

Ken S. 

on BBB

7 years ago

We visited the RiteRug booth at the ******** Home and Garden Show. We were interested in the Luxury Vinyl Flooring and we were pleased with the selection they had to offer. We spoke with David B********* at the show and he thoroughly explained and showed us all of the products they had to offer. We set up a time for David to come over to show us our options. We had to schedule the consultation a little later than normal due to some scheduling issues on our end. He was more than happy to accomodate. We were still eligible for... read more

Andy W. 

on BBB

7 years ago

I had a fantastic experience purchasing carpet for my new home from Rite Rug. We were moving into the home and needed a quick turnaround on the carpet order and install. Our salesman, Jeff, told us that he would take care of it and he delivered. The installers were efficient and left no mess. There were loose floor boards on our 2nd story that creaked. I asked the installers to tighten these down to remedy the noise, and they did so to my satisfaction. I strongly recommend Rite Rug to anyone seeking new carpet. 

Danielle R. 

on BBB

7 years ago

Excellent customer service! Mike S***** took such great care to ensure I was happy with my purchase. He was there every step of the way to ensure every detail was handled. The install team was exceptional-took care of my home and did everything with great care and efficiency. Very pleased with the service and can't wait to do business with them again! 

Dianne H. 

on BBB

7 years ago

I recently had Rite Rug install new vinyl flooring. My sales rep Kevin W***** was very knowledgeable and helpful with my choice and everything was ordered correctly. I was very impressed with the installation crew. They were well organized and worked together like an experienced team and did a wonderful job. 

MaryClare I. 

on BBB

7 years ago

I had a great experience with Rite Rugs in home shopping. Kevin W***** arrived at my home on time and prepared with several different carpets to meet my needs. He answered all my questions and was very knowledgeable about the different kinds of carpet. The installation was great as well. The installers were promote, courteous and very clean. I will definitely use Rite Rug again!!