RiteRug Flooring & Carpet Store and Outlet - Dayton

Jill S. 

on BBB

8 years ago

I have been more than happy with rite rug and the experience we had with Kevin W***** our in home shopping expert. He went above and beyond his call of duties and we couldn't be happier. We are repeat customers and would not hesitate to use them again and again! 

Robin F. 

on BBB

8 years ago

Rite Rug installed carpet at our business location; all our concerns and questions were dealt with in a professional and timely manner. We can not say enough about the excellent customer service we received and will use Rite Rug again. Special thanks to Rosie!!!! 

Melissa B. 

on BBB

8 years ago

I recently had carpet installed in the livingroom, hallway, and 2 bedrooms from RiteRug. I have nothing but glowing recommendations for this company and the work they performed! My home has been transformed and I am so very grateful! In addition, the In Home Shopping Division Manager, Mr. Kevin W****** was not only professional, but he also was more concerned with meeting my needs within my budget than in trying to sell me the most expensive carpeting :) I truly appreciate his consideration and kindness during the entire pro... read more

Rob K. 

on BBB

8 years ago

I recently made a deal with Kevin W*****, my in home sales rep for new wood floors. Kevin was a man of his word, no hidden pricing. We ran into issues with an uneven sub floor and Kevin had the problem resolved & completed within 24hrs. He promptly returned phone calls and made sure the project was done on budget and on time. I highly recommend Kevin. 

Denise H 

on BBB

2 years ago

Bought a new build home in Florida, rite rug did the install of all the tile flooring. The tiles are a mess with numerous tiles having globs and smears of old dry grout left all over, even old grout left on carpets. Called to see if they do anything about removing the excess grout and ****made an appointment for someone to come and clean it up on June 15, I waited all day for a worker and no one showed up, so I called back and **** could not understand why they weee a no show so she made another appointment for June 23, agai... read more

Brenda S 

on BBB

2 years ago

EXCEPTIONALLY unprofessional company. salesperson "Rachel C******* is terrible" First we had a bait and switch. after they ripped up all the flooring on the first floor & were "surprised" to find leveling issues at threshholds. we had no option but to pay (as the house was supposed to be listed the next day)!!!! we chose the option of an additional 40%!!!!!! to level the threshholds (our other option was a $500 bandaid with transition strips in every doorway). so this 1 day job is now on day 4 & guess what? RiteRug put trans... read more

Corey T 

on BBB

2 years ago

Horrible experience with Rite Rug. Salesman ghosted us when the installers did not show up at the scheduled time. They finally showed up 6hrs late and proceeded to rush through the job. They left with seams that were not done right, you could stick your finger in and see the subfloor underneath. Some of the carpet wasn’t even secured down. You could pull it up. Then when they came and fixed it, they just put a ton of staples in it and when they left if you walked on it, it stabbed your feet, so I had to walk around with a pu... read more

Shana C 

on BBB

2 years ago

Floor replacement under warranty - Requested supervised install, *********************** was a no show. Installers had wrong flooring. I called ***************************** about it. I didnt hear anything from Rite Rug so about a week later I followed up with ****. Who accused me of refusing an install and pointing fingers about the flooring being wrong. Said she ordered the correct floor and I must have faded floors with whatever cleaning products I used. Now they wont return my calls to replace my floor thats coming up. 

gary g 

on BBB

2 years ago

very very very deceptive sales person , will use these people again