RiteRug Flooring & Carpet Store and Outlet - Dayton

Scott B 

on BBB

10 months ago

We recently hired Rite Rug for carpet installation throughout our home, and we are extremely disappointed with the quality of their service. The installation process resulted in significant damage to our baseboards in every room they worked onnot minor scuffs or scratches, but actual gouges and chunks taken out. Its evident that little care was taken during the installation, and were left with costly repairs to restore our baseboards to their original condition.Furthermore, the carpet itself feels far below the expected qual... read more

Darren M 

on BBB

10 months ago

We had rite rug install vinyl floors on the whole first floor. No one lives here but me and my wife. Grand kids and kids stop by. About 5months we decided to mop the floor and it started buckling. And othe pieces were coming off the wall panel. The guy never asked can he send someone to see he immediately said nothing can be done have to pay a service charge and additional cost for repairs. No a few Yeats 2. Our whole first floor is coming apart. Wouldn't recommend to build a dog house. Thus was a investment not temporary. D... read more

Sabrina S 

on BBB

a year ago

If you're considering Rite Rug, please go somewhere else. We purchased a new construction home Sept 2021. We began having issues with our flooring bowing and then peeling which we put a claim in with our home builder. Rite Rug is the contractor they used and they ended up coming out to "fix" our floors which was told to us was due to the floor being uneven. They grinded and patched the flooring which ended up causing more issues with the peeling of the floors and it kept spreading through the home. We ended up putting a clai... read more

Jay S 

on BBB

a year ago

I ignored the reviews, the low ratings and I went ahead and purchased from these guys and I can't express how deeply I feel that it was one of the most stupid mistakes I've ever made. The abundance of bad ratings make it clear that my experience was not an isolated incident, but rather a pattern here and it ain't pretty. Here are a few examples of how incompetent these clowns are. Guy comes out, measures the area to be carpeted but FORGETS to place an order for one of the rooms. They eventually removed the old carpet, but di... read more

Denise H 

on BBB

2 years ago

Bought a new build home in Florida, rite rug did the install of all the tile flooring. The tiles are a mess with numerous tiles having globs and smears of old dry grout left all over, even old grout left on carpets. Called to see if they do anything about removing the excess grout and ****made an appointment for someone to come and clean it up on June 15, I waited all day for a worker and no one showed up, so I called back and **** could not understand why they weee a no show so she made another appointment for June 23, agai... read more

Brenda S 

on BBB

2 years ago

EXCEPTIONALLY unprofessional company. salesperson "Rachel C******* is terrible" First we had a bait and switch. after they ripped up all the flooring on the first floor & were "surprised" to find leveling issues at threshholds. we had no option but to pay (as the house was supposed to be listed the next day)!!!! we chose the option of an additional 40%!!!!!! to level the threshholds (our other option was a $500 bandaid with transition strips in every doorway). so this 1 day job is now on day 4 & guess what? RiteRug put trans... read more

Corey T 

on BBB

2 years ago

Horrible experience with Rite Rug. Salesman ghosted us when the installers did not show up at the scheduled time. They finally showed up 6hrs late and proceeded to rush through the job. They left with seams that were not done right, you could stick your finger in and see the subfloor underneath. Some of the carpet wasn’t even secured down. You could pull it up. Then when they came and fixed it, they just put a ton of staples in it and when they left if you walked on it, it stabbed your feet, so I had to walk around with a pu... read more

Shana C 

on BBB

2 years ago

Floor replacement under warranty - Requested supervised install, *********************** was a no show. Installers had wrong flooring. I called ***************************** about it. I didnt hear anything from Rite Rug so about a week later I followed up with ****. Who accused me of refusing an install and pointing fingers about the flooring being wrong. Said she ordered the correct floor and I must have faded floors with whatever cleaning products I used. Now they wont return my calls to replace my floor thats coming up. 

gary g 

on BBB

3 years ago

very very very deceptive sales person , will use these people again