RiteRug Flooring & Carpet - Strongsville

Katie C. 

on Birdeye

3 years ago

DO NOT WORK WITH THIS COMPANY! I am over 6k invested into carpet that was poorly installed, bound incorrectly, not stretched adequately and will never be repaired. Communication with this company (sales, customer service, scheduling, management) is NON-EXISTENT. Please save yourself time, money and hassel and go with ANY other carpet company. Over 20+ phone calls to accomplish absolutely nothing, be called a liar multiple times and have old staples, old carpeting, and ripples showing in every room, hallway and stairs. T... read more

Enio K. 

on Birdeye

5 years ago

Generally, bad experience. Installers were careless and upon replacing the flooring and carpet, they damaged the walls and baseboards. I had to spend hours repairing them. Furthermore, they ran out of quarter rounds for the baseboards and abandoned the job. Big mistake to pay in advance. They got paid and lost interest in us. Project leader almost never returned our phone calls. His boss got so embarrassed with his subordinate's behavior that he himself had to call us. Fortunately, there were two bright spots. Michelle i... read more

Kim M. 

on Birdeye

5 years ago

I Bought a house from K.Hovnanian last March. Right rug installed our Armstrong rigid core vinyl flooring downstairs. One day in June I noticed a area were the pieces were they our connected one was higher then they other. I noticed when pushing on boards that they separated and it was scattered thru out house. I asked Brett from rite rug to look at it and he agreed There was a issue but never saw it before. Rite rug filed a claim with Armstrong. FloorBoards were sent and they stated boards are fine (manufacturer) Armstrong ... read more

MARGARET C. 

on Birdeye

6 years ago

Was so nice to have the store brought right to your home to choose flooring. Selected an LVP for basement and it was installed a couple weeks later in no time! Carpet removed, new flooring in place in less than a day. 

MELISSA AND JASON C. 

on Birdeye

6 years ago

Installers did not vacuum afterwards; left staples in the driveway... were told we would get a thicker pad - but we can feel all the wood in the floor... wouldn’t recommend. 

RENATO AND SANDRA C. 

on Birdeye

7 years ago

Work occurred a month after initially scheduled. Workers placing floors down worked from 8-2; seemed short for a substantial project. Workers always seemed to be missing supplies (unprepared). The sales rep was consistently unresponsive for information and updates, especially when we had a water leak that was thought the cause from their work. Sales rep had to come out and finish job of workers. Would not recommend this company for residential work.