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Road Runner Sports
- Shoe Stores
- San Diego, CA
About this business
Location details
5553 Copley Dr, San Diego, CA, 92111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I just had THE WORST customer service experience EVER at Road Runner on Copley Drive in San Diego. I am so annoyed, frustrated and disappointed in this company ! Not only was I pushed off, skipped over and ignored 1, 2 no 3 times !! The staff there was horrible .... I walked in barley noticed... was approached by check in guys who said “you will be next I have someone for you right now” then as I waited I saw two employees approach him and look over at me and say oh I’m busy. Pushed off # 1 next I was approached by the foot ... read more
they keep charging my sister's credit card for my husband's membership even after being told to stop. additionally they don't answer any of their phone numbers even when you sit on hold for 20+ minutes
Business response:
Hi Zac! If you would like to email me directly @ alhatter@roadrunnersports.com, you can trust I will look into this for you! Adam H
I have bought 5 pairs of shoes and in inserts. The price is a little more than some other stores, but they have a great variety. The problem is they have no customer service. After 4 months one pair of the five shoes has stretch out where you can walk in them. I ask if they would warranty them.. Their response is they on have 90 day warranty. If you bought them any where else Walmart, Target, costco etc they all have customer satifaction. I spent $500 for the last 2 pairs with insole's and they don't care. Your bett... read more
All I need to say is this: If you google “road runner VIP membership charge” you’ll find dozens of complaints about the “business” fraudulently charging people for their membership program. Unfortunately I am just one of many people this has happened to.
Business response:
Caroline, I am very sorry to hear that you did not receive the information about the auto renew feature when you signed up. Or receive the reminder post card that is mailed out. Would you please email CustomerCareExperts@roadrunnersports.com or call an agent at 1-800-743-3206 so they can take care of refunding your charge and cancelling your membership.
I am a vip member and I can not get them to answer there phones. So they can find my LOST ORDER!!!!!!!!!!!!!!!
Business response:
We are so sorry that connecting with us hasn't been easy. The hours of the call center have changed and are now from 6am to 7pm PST during the week and 8am to 5pm on weekends! Here is the email address of the management team in the call center CustomerCareExperts@roadrunnersports.com
Price are too expensive specially for a used one.
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.5 star rating with 5,062 reviews.
When is Road Runner Sports open?
Road Runner Sports is open now. It will close at 7:00 p.m.