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Rockwood Apartments
- Apartments
- Newark, DE
About this business
Location details
3525 Rockwood Rd, Newark, DE, 19702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rockwood Apartments These apartments are nice and quiet. The management tries and give a sense of community with yard sales and a daily breakfast bar. Has a 24/7 gym and a nice pool with a kiddy pool too. The rent is somewhat high but to me you pay to keep the riff raff out. I sleep good knowing my car is going to be there when I wake up.
Beautiful apartment, well the model anyway I went to visit Rockwood in May. The model I was shown was beautiful. The apartment was spacious and I liked that the clubhouse had a nice and clean fitness center and the pool looked very inviting. Also a perk that they offer their residents a free breakfast. The only reason I have not submitted an application is the price. The price for a 3br was too steep for me. Maybe if the apartments included gas heat/cooking, I would have reconsidered.
Business response:
Thank you for the 4 star review! Good news we still have free breakfast Monday through Friday! We also just added some brand new apartments if you want to stop by and check us out again. Thank you for your feedback.
Never again The amount of bugs you will experience while living here is crazy, from ants, water bugs to bee’s. This is a common occurrence, I’ve asked multiple neighbors and we’re all having this problem. The staff making It seem like they have never heard of any of the bugs that come in or that you don’t actually see any and try to downplay It as if you just let the bugs in when you open your doors. My family has gotten stung by a bee in our own apartment and nothing was done to seal any doors or anything from where they co... read more
Business response:
Hi there. Due to the anonymity of this review, we are unable to identify you as a resident. Please stop by our office so we properly can address these claims in the most efficient way possible. Thank you and we hope to hear from you promptly.
Terrible apt Terrible place to live. Water problems every other day and then roaches on top of that. If it’s not one problem, It is another.
Business response:
Our team is disappointed to hear about this. Please give us a call when you can so we can further discuss your feedback. Thank you and we look forward to speaking with you soon.
Terrible Customer Service I was dealing with Rockwood apartments for weeks. We were going back and forth on the information needed. Every time I paid for another application, I was told I needed something else. Ended up paying for 3 applications and was still needed to do other things. My boyfriend was told to terminate his other lease, even though it will be up in a few months. This process was the worst process I have ever experienced. I was dealing with Monica and if she knew all of these necessary steps before, why weren... read more
Business response:
We apologize for the inconvenience you experienced during the initial application process. Our team works hard to make sure to provide a seamless leasing experience, and we’re disappointed that we missed the mark on this. Please contact us to discuss a solution to this matter.
Poor Leasing Consultants Really disappointed with Rockwood. I came into town and toured the apartments in September of this year. I knew I would be moving to the area from Utah (across the country) in December. Monica gave the tour. She asked when I was looking at moving and I told her the first week in January. She told me that she wouldn’t know the availability for January until Nov 5 and to call then. I called very close to opening on Nov 5 and asked to speak to Monica. Someone else answered and said Monica was busy and a... read more
Business response:
We would like to apologize for any missed communication with you. Issues in our customer service is not something we are known for. As you can see from our other reviews, we pride ourselves on providing great service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we can work to make things right. Our team hopes to resolve this to your benefit as soon as possible.
Staff is Cold & Insensitive Went there today & as expected, "no walk-in" sign. Called & left VM. Rec’d rtrn call. Was denied appt to schedule tour then directed to web for virtual tour. Advised I understood Covid concerns but they can’t expect people to commit without seeing physical unit. Response: “Well actually Covid has been a blessing to us because, we are completely occupied”. Well, that was the end of that for me.
Business response:
Hello, thank you for your feedback. We understand your frustrations and are sorry we couldn't have helped you further. We wish you the best in your apartment search and hope you have a great day.
would not recommend repairs are not completed in a timely manner deposits are not returned in full
Business response:
We greatly apologize for any issues you may have had. We want to be sure that any work orders placed are addressed in a timely manner. When you are able, please reach out to a team member to discuss this further, and they will be sure to assist you. Thank you.
RUDE+NOISE+OUTDATED APPLIANCES+ROACHES+CRAZY FINAL SETTLEMENT. Stayed here for only 3.5 months, thankfully I am out of this place. RUDE+NOISE+OUTDATED APPLIANCES+ROACHES+CRAZY FINAL SETTLEMENT. Stayed here for only 3.5 months, thankfully I am out of this place. Incredibly Rude manager Robin. this is the worst place I have stayed in the past 6 years (2 states, 4 luxury apartments). Firstly its not worth the money you pay. Everything in the unit is just cheap although its a new phase. The fridge door doesn't close on its own, ... read more
Business response:
Thank you for your feedback. We would like the opportunity to investigate your feedback further. Please could you contact me at corporate@pettinaro.com or call our corporate office at 302-999-0708. We’ll work with you to clarify any move out charges that were assessed and resolve any issues as quickly as possible. We are sorry that your experience didn’t quite match your expectations. We would love to know what we could have done differently to deliver a better experience next time. -Kind Regards
Frequently asked questions about Rockwood Apartments
How is Rockwood Apartments rated?
Rockwood Apartments has a 2.9 star rating with 178 reviews.
When is Rockwood Apartments open?
Rockwood Apartments is closed now. It will open on Monday at 8:30 a.m.