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Rollup
About this business
Location details
T6H 1L1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
With a nod to Atco Gas for the referral, we used their Rumi service for repair to our furnace, as it was short cycling. This means that the furnace kept restarting during the heating cycle, causing wear and tear. it took the technician approximately an hour to identify the problem and the new part in. Disconcerting part, was that no matter what part needed replacing, the price was going to come to $1000 or more, we were informed. The work is done, and the problem is fixed, for which we are very thankful. Yet, I still have no... read more
installation of furnace Salesman and confirmation email said installers would be here by 9AM. Installers 2 hours late. Told it would take 3 - 4 hrs took 8 hrs. It was a straight forward job, as we already had an energy efficient furnace and the installers even said it would only take 3 - 4 hours. Changed our thermostat, new one doesn't work right. One installer, Phillip, knew his stuff, but the helper didn't, and the helper was the one who did the thermostat, by himself. They cleaned up real good and looks like they did a go... read more
Business response:
Definitely our apologies for being late. The installers must have come across a complication for the extra time. I am glad you thought they did a good job and cleaned up well. I believe the thermostat issue was taken care of. If there is anything else we could do just call the office and let us know. Again sorry for being late and the job taking longer than expected.
Wunners of My Home's Furnace Olympics I applied online for a price and date of delivery for a new furnace: 11 a.m. They called in 1 hour - and said a rep was nearby and could meet at 3 p.m.! He was a polite, clear, candid person. His estimate was almost 30% less than the furnace's sibling we bought 4 years ago from the natgas co.- we need 2 for our 2500 sq. ft. home. Literally 22 hours since I first wrote FF, 3 delightful young men - with great humor and unimaginable politeness came bearing the new furnace, materials, tools ... read more
Business response:
Thanks for the time to write such a cool review it made us smile.Welcome to the family!!
furnace repair Our furnace was not providing heat. I was very pleased with the service of Furnace Family right from the pleasant and knowledgeable receptionist to our service technician, Jeff, who fixed our problem quickly and didn't mind me looking over his shoulder. I do not hesitate to recommend this company.
Business response:
Thank you so much Bob for letting us know you are happy with our service. We appreciate it!
Frequently asked questions about Rollup
How is Rollup rated?
Rollup has a 4.9 star rating with 5,537 reviews.
When is Rollup open?
Rollup is closed now. It will open tomorrow at 8:00 a.m.