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3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clear, precise, accurate info
If I had to do the process over again, I would not use PennyMac. I was confused a majority of the time. I feel my a lot of things were not explained clearly explained. I had difficulty getting items done. My old PennyMac account kept coming up instead of my new PennyMac loan; it was confusing. I also don’t understand why my new loan is so much higher than my previous loan. I’m not happy with my loan outcome. Savitri Hartwell
The PennyMac staff were very helpful. Rosario in particular was amazing as was my initial loan officer, Trisha.
Nothing specific
Answering the phone or email
We had a short turnaround to close Through the holidays and exceeded our expectations.
Rosario and Akop were AMAZING specialists to work with. They were always prompt, always made sure I understood everything, and somehow always seemed like super happy people. I was very fortunate to work with such a professional and proficient team.
Very professional and customer friendly
Both Rosario and LaYal were great to work with! I always got a call back quickly that answers all my questions.
Rosario Lopez has a 4.6 star rating with 430 reviews.
Rosario Lopez is closed now. It will open on Monday at 9:00 a.m.