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Rumpke - Louisville District Office & Transfer Station
- Waste Management Solutions
- Louisville, KY
About this business
Location details
1101 W Oak St, Louisville, KY, 40210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have served our business for the last 3 years and it was a headache. Drivers wouldnt listen to instructions and would drive down wrong ways, taking out power lines in the process. Didn't pick up multiple times over the years but we always got charged. When we finally finished our contract and didnt renew...the headache got even worse. They were supposed to pick up our trash bins on July 21st. They FINALLY picked them up today. Every time I called my "account rep", his phone went straight to voicemail and he never retur... read more
I have called 2 times in 3 weeks to cancel service at one of our locations because we sold the property, both times I have called they have been rude and I have been told the person that handles that account is not in the office, The first time I called they said the person would reach out but never did, When I asked to speak to the manager I was sent to a voice mail, so they are trying to hold us hostage apparently so we cannot cancel, Now I am going to cancel at our current business because of this, stay away from Rumpke, ... read more
Business response:
Susan, your review is very concerning to us. We would appreciate it if you would contact our customer care team at (800) 828-8171 or by email at websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
I'm constantly calling them to have them come back out and pick up my trash because they skipped my house every week. It's really annoying currently looking for someone else.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at (800) 828-8171. We look forward to ensuring your satisfaction. Thank you.
#Rumpke how is it your sanitation workers can take off with my own personal garbage can then it takes up to 10 business days to get any idea if your going to replace my can or not. While I live in a rural area I can't afford another can at this time I can't leave garbage sitting outside because of wild animals and can't leave garbage inside because of flies and I have dogs. So it's okay for y'all to take a perfectly good trash can that was owned by me that was in excellent shape no cracks or holes but yet I have to suffer ca... read more
Business response:
Jeremy, your review is very concerning to us. We would appreciate it if you would contact our customer care team at (800) 828-8171 or by email at websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
An OK business service but not great. When you report a small issue of their work and contact them, it'd take forever to get it resolved, as if its departments wouldn't talk to each other-- total lack of coordination By the way, sometimes the truck only dumps half of what in the container, so the driver might have to give a shake as a recycling can may be full and crammed.
Business response:
Linda, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. We would appreciate it if you would contact our customer care team at (800) 828-8171. Thank you.
My garbage can was set out last Saturday with all the others and was not picked up. Called customer service Monday, June 5th and was told a work order would be put in for pickup that day or Tuesday the 6th. Well they never picked up my garbage today, so I called customer service again today, June 6th and told Brittany in customer service my garbage wasn't' t pick up as promised, so told me another work order would be put in, Since I was misled the first time, I told her if my garbage wasn't picked up on Wednesday, June 7th I... read more
call for them to come back which they did but left have of the garbage again I will be switching companies soon !
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to websupport@rumpke.com. We look forward to ensuring your satisfaction. Thank you.
Rumpke Waste & Recycling Rumpke waste is just a waste!!! Do not get them EVER!!! So aggravated with this. company and it's poor, pitiful service! For the last month we have had to call repeatedly times to have them come get our garbage that day or even days later. Worst part is I just saw the truck drive past my house and the driver just smiled at me and kept going!!!
Business response:
Sandi, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, the process did not go so smoothly. If we can be of any assistance, please email websupport@rumpke.com. We want to ensure your satisfaction.
2/16 the recycling was finally picked up from the missed service on 2/4 (26 days from the most recent pick up on 01/21) after 3 telephone calls to customer service. Ironically, it was picked up the same day we signed on with a new waste management company. Rumpke customer service could have done much better.
Business response:
John, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
Frequently asked questions about Rumpke - Louisville District Office & Transfer Station
How is Rumpke - Louisville District Office & Transfer Station rated?
Rumpke - Louisville District Office & Transfer Station has a 4.3 star rating with 2,555 reviews.
When is Rumpke - Louisville District Office & Transfer Station open?
Rumpke - Louisville District Office & Transfer Station is closed now. It will open on Monday at 8:00 a.m.