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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rumpke double charged me for 2 years to rent a trash can. When I discovered the error, I asked for one year of credit. They refused. So I bought my own trash can and asked to cancel my rental. They said to leave the can out on my curb or else they would charge me $50 if they tried to pick it up and it wasn't there. The can was out front for more than 2 weeks, at which point we had to call them again and then they picked it up. Then Rumpke charged me for an additional month of trash can rental. I'm so happy to have my own can... read more
Business response:
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Rumpke has changed 100 per cent the customer service has dropped tremendously. I am in the process of cleaning out my relatives house that has passed away. I started in march and have been paying the trash bill. I had about 7 mattresses and box springs and a recliner chair to be picked up by trash. I have had Nothing but issues and have had to call the office about 10 times and customer service was very ugly, rude and very persistent. I had last pickup 2 weeks ago and they did not pick up because there were totes and no one ... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ********. We look forward to ensuring your satisfaction. Thank you.
I help take care of a church camp that has 100+ people a week throughout the summer. After multiple missed pickups, overflowing dumpsters, and non returned phone calls and text messages from the Sales Rep or supervisors, Rumpke decided they would no longer be servicing us. Without any notice, they came and took the dumpsters leaving us with no place to put our trash. No warning at all, just gone. Four weeks left in the season, a new group starting next week, and we are left scrambling to fix it because Rumpke can’t do the jo... read more
Business response:
*****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Rumpke missed my pick up for 2 weeks straight but got everyone else on the street. I called after the first missed puck up and they told me it would be collected in 48hrs. They never came. Week two cam and passed. Still no pick up. Called customer service back. Absolutely no reason or accountability for taking your $$ and not giving the service you paid for. No attempt at resolution just another empty promise to pick it up in 48 hrs. We canceled service and all we got was "ok, it that all".....They do not care about keeping ... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ********. We look forward to ensuring your satisfaction. Thank you.
These people are constantly not picking up my trash!! Paying them an arm and a leg for what? It’s ridiculous!! Rumpkes a joke!!
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ********. We look forward to ensuring your satisfaction. Thank you.
Have missed picking up my trash for 22 days and counting. Ive talked kindly to customer service at least eight times and been told today or some date in the future they are going to pick up. Still havent picked up. Beyond frustrated.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ******** or by email at **********************We look forward to ensuring your satisfaction. Thank you.
Wish I could leave a 0 star review. Rumpkes incompetence almost cost me my deposit on my apartment. They also took no accountability for never picking up my scheduled mattress TWICE. This monopoly is everything thats wrong with our capitalist country and I would rather pay money to any other service then ever give rumpke a dime. ******** excuse of a company.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** ********. We look forward to ensuring your satisfaction. Thank you.
They do not pick up your trash every week, only when they feel like it, and customer service is no help.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at ***** *******1. We look forward to ensuring your satisfaction. Thank you.
For the first 4 weeks of service my trash was NEVER picked up on time. The very first week of service my trash sat out at the road from ****. night until Sat. night in terrible rain storms and was knocked over several times. I called over and over and was told it would be picked up the next day. I took it back to our house on Sat. night. Week 2: Put out at road (double amount of bags) and after three days of calls I was able to get a supervisor to call me back. Three days after scheduled pick up missed he drove his personal ... read more
Business response:
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4.1 star rating with 1,927 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is open now. It will close at 5:00 p.m.