Rumpke Waste & Recycling

Krista H 

on BBB

11 months ago

If I could give this company a zero I would. We have had so many issues with Rumpke. They don't pick up your trash on your service date, it sits out front for weeks at your house, you cancel with them and it takes 10 days or more for them to pick up their trash can. Very unprofessional customer service. We will never use them again and will let every single person in our area know on every platform we have how incredibly terrible this company, its service and employees are. 

Mike F 

on BBB

11 months ago

I have lived at my location for about a decade. Have had Rumpke service the entire time. No one will pick up my trash reliably. When you call customer support, they say they are going to put in a call to the supervisor, yet no one ever returns. This is almost a weekly issue. How can a company be so bad? 

Nicholas W 

on BBB

11 months ago

They came to pick up trash from our dumpster and there was something in the way apparently. No problem we moved it and they said they would be out the next day. They never showed. We called for the 3rd time now and they now said they'll have to charge more because it was 2 days after the scheduled day- but the day prior they weren't going to charge because it was next day- they just never showed and also didn't show the next day. We have been calling and going through this ordeal for going in 2 weeks now.... that is insane. ... read more

Ann B 

on BBB

11 months ago

Called twice in the month of June that they never picked up was told to keep trash out at curb still never came till July 5th and got it all. Got the bill for $77 and when I messaged them about it I got the run around about they couldnt wheel the garbage can to truck because the wheel was broken yet the trash was never in the barrel it was at curb. Now they wont message or call me back. Very poor service and I just started in April with these guys. Shouldnt be in business if this is how you treat your customers. 

Bradley D 

on BBB

11 months ago

After cancelling my service with Rumpke due to poor service, they sent me a bill for three months. I called them again about the bill and how I cancelled and never received service and they refused to cancel the bill.They have made a fraudulent claim against my credit that I have an unpaid bill with them. 

Scott T 

on BBB

11 months ago

Unreliable trash pickup.. Very poor (I.e., nonexistent) response to notifications of missed pickups and no corrective action. Ongoing, long-term problem. 

Paul T 

on BBB

11 months ago

We called to have them do a pick up of a mattress. They charged us the agreed $30 fee for additional service. But the crew coming to pick up the mattress just put a sticker on the mattress that was wrapped in plastic per their instruction. They never came back. we left the mattress out for 3 weeks eventually having to dispose of it ourselves. We called and followed up several times and they said they would get back to us but never did and stated that the customer service team "didn't have contact with operations." Then when ... read more

Michael E 

on BBB

11 months ago

We have called multiple time because our pickup was missed and receive the same response that they will send someone out to pick it up but it usually doesn't happen. My full trash container has been sitting by the road for two weeks and still not picked up. I can understand missing a new customer once, but three or four times in two months? Very poor management. 

David C 

on BBB

a year ago

Watch out for this company. They will get you coming and going. Just had my rates go up 61% in a 12 month period of time. Unfortunately their contract penalizes you so much it is not worth cancelling your service. They also refuse to take a cancellation notice now for future end of service. It must be done 180 days out or they will automatically renew your contract and you are in the same bind again. You can't make this stuff up!