This profile has been claimed by the business owner or representative.
Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm so happy there was another option. We have had rumpke for a little over a year. They would either miss our pick up all together, or just take one can, or randomly do their job. We would call and the customer service was nice but they continued to fail miserably. When I asked for the person in charge of the trucks to call me I never got a call. The last straw was when the rumpke truck nearly ran my wife off the road after only taking one can ... again. Canceled their service. They are all proud of being a well run company... read more
Business response:
****, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Billed 6 months after I cancelled service, immediately applied to my credit report. Had to pay $100 to have them remove. I thought extortion was illegal.
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
I've had a horrible experience with Rumpke and it doesn't seem to end. After they've neglected to pick up my trash about a half dozen or more times in the last year I finally terminated the service. Now they're holding a credit of mine and won't release it until the garbage cans have been reclaimed. No different than the trash service, they aren't picking up the cans as scheduled. What can I do at this point? Stay away from this company they are horrendous.
Business response:
***** your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
Horrible Service. Did one billing cycle with them. 7 times they missed my trash and I had to call in to have it picked up. I would watch them stop at the 2 houses prior to mine and get the trash. It was still dark. Their headlights lighting up the big ol Rumpke can at the end of my drive and they would still drive on past. The supervisor assured me at time #5 it would not happen again. At time #6 I said if if happened again I was canceling. the following week it happened again. I have now cancled. It has been 12 days since I... read more
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
The worst trash pick-up service ever. For 3 of the last 7 weeks, the trash has not been picked up from my house. This includes Oct. 24th and Oct 31st. During trash pickup on Thursday, Nov 7th I actually stood outside and gave the trash man $20 to pick up my trash (we are under contract with the city of *******). I said "please pick up my trash".November 14th my trash was not picked up again. I called at 5:50 PM on Thursday, Nov 7th and was told that my trash would be picked up within two business days. I called again on Mond... read more
DON’T USE THEM! They recently bought out our local waste disposal company and picked up last week just like the former company did on Friday. We received a card in the mail that stated starting this week we will be picked up on Saturday. Not picked up neither was our neighbors. The people on the route were picked up. We are the only two houses at the end of our street so I guess they decided it wasn’t worth their time to come get our trash. This was part of the reason why when the local company opened I moved my service to t... read more
Business response:
Denise, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
DON’T USE THEM! They recently bought out our local waste disposal company and picked up last week just like the former company did on Friday. We received a card in the mail that stated starting this week we will be picked up on Saturday. Not picked up neither was our neighbors. The people on the route were picked up. We are the only two houses at the end of our street so I guess they decided it wasn’t worth their time to come get our trash. This was part of the reason why when the local company opened I moved my service to t... read more
Business response:
Denise, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
On 10/17 our entire street did not get trash pickup as scheduled. I live in a community that we pay trash with rent monthly. I called and received a message the next day. The message said the trash would be picked up in 48hrs. She forgot to add that this does not include weekends. Well l called today 10/21 and was told that it will be picked up by end if business today. They have done this at least three times since April. Then make you wait until the next week. Trash bins are overflowing at this point and makes the communit... read more
Business response:
*******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ***** ********or by email at *********************. Please include additional detail about your experience, as well as your full service address. Thank you.
On 10/4 the Rumpke trash guy dropped my personal 96 gallon trash can into their truck. The truck driver yelled out the window and told my husband that they will make it right. I immediately call the 800 number and the agent said they are not responsible for stolen trash cans and only offer to send a new container and have me pay a fee for it. This solution is unacceptable since Rumpke took my can and my husband and I witnessed it. Since the solution was unfair to me, I requested to speak with someone higher up. The agent sai... read more
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4.1 star rating with 1,927 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is closed now. It will open on Monday at 8:00 a.m.