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Rumpke Waste & Recycling
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could leave this company a zero star review I would! I have been waiting on a refund from my service that was canceled in NOVEMBER. It is now 2 days until February. I have been promised returned phone calls that never happen. I have been told they mailed it twice which also never happened. I have called 9 times to no avail. This company will take any penny they can get and run. Corporate was absolutely no help.
Have not had recycling pick-up since 12/16/2024 (over a month as of 1/20/2025). This is a frequent occurrence. Customer service is rude--tries to turn the issue around by accusing us of doing something wrong (e.g., having improper items in recycling bin or not putting can on the curb). However, this morning I saw the truck from a distance and it doesn't even turn down our street (which has only three pickups). Would give zero stars if I could.
Business response:
*******, we apologize for your experience. Recurring inclement weather and poor road conditions have led to unusual delays in many service areas. To ensure you are taken care of, we would like to look into your specific service schedule and follow up. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.
Their trash service threw away our expensive, 64 gallon trash can and was told through many excuses, such as bad weather in another part of the state making supervisors unavailable, we didn't pay extra for one of their trash cans, bad weather caused them to drop it in their truck, etc, that we were out of luck. They basucally are able to take my property, pitch it, and not be liable to reimburse, unless we agreed to remain customers and they would give us one of their cans. My garbage piled up on my garage for a week while I... read more
Business response:
*****, your review is very concerning to **. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Our trash was not pickup up 2 weeks ago. We were told they would pick up all trash bags including those not in the trash containers last week. They only did the trash containers. We still have 2 weeks of trash to be picked up. Their service is awful. We are looking for an alternative. ****** *
Business response:
******, we apologize for your experience. Recurring inclement weather and poor road conditions have led to unusual delays in many service areas. To ensure you are taken care of, we would like to look into your specific service schedule and follow up. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.
My neighbors and I share a dumpster, and it gets full every week. This week we had a snowstorm (act of God) and they didnt pick up my trash on the scheduled day, which is understandable. We waited until the roads were clear and called Rumpke, asking when itll be picked up. We always get serviced Monday mornings around 8 am. So I assumed we would be high on the list of pickups. They said we would get serviced Wednesday or Thursday. They did not come out, so I called the office on Friday, and I get told that Rumpke send out an... read more
They think they own a monopoly in **********and that it is ok to not pick up your trash. Our trash sat out on a busy street for 1 week and this was not the first time. Six calls were made and every time I was told it would be picked up. They do not want to refund money. They literally drove up to our house and stopped , they looked at our 1 bin of trash and drove away. This is one of the worst customer service experiences I have had.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
They think they own a monopoly in **********and that it is ok to not pick up your trash. Our trash sat out on a busy street for 1 week and this was not the first time. Six calls were made and every time I was told it would be picked up. They do not want to refund money. They literally drove up to our house and stopped , they looked at our 1 bin of trash and drove away. This is one of the worst customer service experiences I have had.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
My neighbors and I share a dumpster, and it gets full every week. This week we had a snowstorm (act of God) and they didnt pick up my trash on the scheduled day, which is understandable. We waited until the roads were clear and called Rumpke, asking when itll be picked up. We always get serviced Monday mornings around 8 am. So I assumed we would be high on the list of pickups. They said we would get serviced Wednesday or Thursday. They did not come out, so I called the office on Friday, and I get told that Rumpke send out an... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
RUMPKE SAID THEY DIDNT PICK UP MY TRASH BECAUSE THEY THOUGHT IT WAS MY NEIGHBORS TRASH CAN, SO NOW THEY CAN ASSUME, *******AND *****DO SELL THE SAME TRASH CANS AND COLORS. I HAVE HAD THEM FOR MANY YAERS WITH THE SAME 2 TRASH CANS MIND YOU BUT ALL OF A SUDDEN, THEY KNOW ITS NOT MINE SO THEY DONT TAKE IT FOR 2 WEEKS. THEIR ARGUEMENT WAS THE DRIVER THOUGHT IT WAS MY NEIGHBORS. REALLY!!!!!
Business response:
******, your review is very concerning to us. We would appreciate it if you would contact our customer care team at ************** or by email at ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.
Frequently asked questions about Rumpke Waste & Recycling
How is Rumpke Waste & Recycling rated?
Rumpke Waste & Recycling has a 4.1 star rating with 1,927 reviews.
When is Rumpke Waste & Recycling open?
Rumpke Waste & Recycling is closed now. It will open on Monday at 8:00 a.m.