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Saela Pest Control
- Pest Control
- Berthoud, CO
About this business
Location details
372 Mountain View Rd, Unit #15, Berthoud, CO, 80513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
During first call, they gave a very hard sell to sign up for a long contract. I felt pressured into signing it. Poor service once they did come out. Gave me a fight when I called to cancel the contract in the 3-day window to cancel.
Business response:
Thanks for taking the time to leave us this feedback. We don't aim to pressure anyone into signing up for our services, and we aim to provide world-class customer service. We'd like a little more information about your situation. Please give us a quick call at (866) 529-0864 [extension 1041] so we can talk through a few things with you, thanks!
the individual I spoke with on the phone was very knowledgeable and helpful. But the technicians that were sent to the house were unprepared to work and provided poor service. They turned in invoices saying they had provided service when in fact they had not. I was very disappointed.
Business response:
Thank you for letting us know about this. We'd like to get in touch with you to discuss your concerns and see what we can do to fix this situation. Please give us a call at (866) 526-0864 [extension 1041] so that we can look into this for you, thanks!
Were on time and did what they said they would do.
They force you unknowingly into a 1 year+ contract and up sell everything in the office before you get the actual service. They don't answer questions and act flexible until they send the technician to your house and the poor technician delivers the bad news about cost and contract. Don't know if the product works yet but I know I will never hire them again due to their shady business practices! GOOGLE THEM, It's not good!
The name of the guy was Jim, he was very kind and polite, I haven't seen the results yet but I was glad they came within the time frame they said they will come, checked inside and outside of my house, sprayed some chemicals and set some traps, explained things and Benjamin responded to my emails quickly which is very nice...they didn't come to my house without prior appointment (someone did and I wasn't home I didn't even talked to them yet) I just wished their contract (1 year) is not made that way coz if forces you to pay... read more
No commnet
I signed a contract for 5 services back in July 2012 where they will do one service every 3 months. First of all, eventhough your contract is only for 5 services, after all services are completed the contract will continue unless you call in. When you call in, they can?t cancel your account immediately either. Their supervisor will call you a day or two later to cancel. For me, the problem happened after the cancellation. Their last service was performed on June 5 2013 and 1.5 months later, the spiders (big and small) came b... read more
We hired this pro for a Yellow Jacket problem and went ahead and signed up with there 1 year contract to get read of them. We were told the Yellow Jackets would die off in a few days. Well Come to find out we only had 3 days to cancel their contract and we were told to give it several days which went past their 3 day deadline. Since they were here my Dog has been stung twice and our Son once. They have not cured our problem and now they won't let us cancel their contract so were paying for something we don't need. I would no... read more
The technician who performed the treatment arrived in a professional uniform, identified himself and discussed how he wiould address our pest issues. We are now on a quartly treatment plan so only time will tell if the Vols are erradicated and other pests are addressed.
Business response:
Dear Gary, Hope you are having a great week. We noticed the review you posted about your Edge experience and wanted to write this and say THANK YOU. We appreciate the time you took to leave us a great review. We also appreciate your business and your loyalty. Please let us know continually if there is anything more we can do to take care of you. We have sent you a gift card in the mail as a sign of our thanks and appreciation. -The Edge Team
Frequently asked questions about Saela Pest Control
How is Saela Pest Control rated?
Saela Pest Control has a 4.5 star rating with 1,961 reviews.
When is Saela Pest Control open?
Saela Pest Control is closed now. It will open tomorrow at 7:00 a.m.