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Sage Luxury Apartment Homes
- Apartments
- Phoenix, AZ
About this business
Location details
28575 N Black Cyn Hwy, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Lived here 2 years ago with my gf of the time and her friend. Started off great but then the scorpion issues we had was insane, had no help with them coming out of the vents. Dog shit every where because fellow residents didn't pick up after themselves and are not held accountable like said they would be. I was known as the rattlesnake guy cuz they were every place on the property and I caught them but place wouldn't do anything for my service to help them. Had issues with gf beating on me and made office aware of it, instea... read more
Business response:
Hello, Sean. We are sad to hear this was your experience two years ago. Our team strives to create a comfortable living experience for all our valued residents, so it's disappointing you feel we fell below expectations with you. If you have any remaining questions for our team, please let us know here in the office directly. We hope you're doing well and we will continue working hard to provide our residents with the peace of mind they deserve here.
Be warned about unfair payment practices, no complaint policies - Make paying rent as difficult as possible, only by bank account deduction, but they take there time taking out the money, or put in an incorrect account number, then charge you. I have live here for 2 years, have never not paid rent, (they immediately would start charging you an additional 70/day plus court costs and automatic eviction and destroying your rental history. Will not give you any means to complain, you can only complain to them, and they sweep it ... read more
Business response:
We are sad to see your impression of our community isn't as good as we hope it would be, Mary. We put a lot of effort into making our homes modern and comfortable. If you have any concerns or issues regarding maintenance we encourage you to come by and talk to us. If you have already submitted a maintenance request, you can always check on the status of your repair by contacting our office. We do believe we are luxury apartments, but we appreciate your feedback and will take it into account when we look to how we can improve... read more
I lived here for 3 years, moved out recently . I liked theses apartments but did not love them enough to stay . We had trouble from day one of our move in date , our very first night we had a flood from our washer the over night maintenance came in and ripped up the carpet horribly never fixed it properly. The maintenance crew was constantly changing and when you need thing fixed they would take a while to fix a problem and when they do come lets just say you needed blinds replaced they would tell you your gonna be charged f... read more
My husband and I were so excited to move here. It was a step up and in our price range from our last apartment (roach infested, no maintenance, horrible management, etc.) The first six months was ok. Grounds are pretty well kept, everyone is pretty quiet and keeps to themself, gym and pools are typically wide open. However, parking is horrendous and there's nowhere else to park when there's no spot at all. Emails have been sent advising that vehicles will be towed with no solution. Um ok? Also, everyone in the front office b... read more
Business response:
We're sorry to hear that your experience with our community has fallen short of your expectations. We want each of our residents to enjoy their homes and the community to the fullest and we will be sure to take your valuable feedback into consideration moving forward. We apologize if you've gotten any other impression through your interactions with our team and would be happy to speak with you further on how we can work with you to make your time here as positive as possible moving forward. Please feel free to reach out to u... read more
Not Recommend- Residence for 3+ years. The problem solving skills of the staff was questionable. Customer Service was at a level low when I lived here. New staff members speaking to tenants as if they were unworthy of their time was frequent. Repairs were often patch worthy. 13+ Air conditioning systems failed one Summer resulting in further patch work. Appliances and carpet needing both repair and replaced. The unit layout overall was excellent. Outside-Dog feces everywhere, snakes in pool, black outs in the complex, Jomax... read more
Business response:
We're very sorry to read that your experience at our community was not more positive. We apologize for any inconveniences that you encountered during your time here and regret that we were not able to work with you to address your concerns, but we appreciate you bringing them to our attention. The upkeep of our homes and the satisfaction of our residents are top priorities for us and we strive to provide great service at every opportunity. We will certainly take your feedback into consideration to help us improve in these as... read more
Be very careful. The neighbors are awful. Loud music, vibrates the walls.
Business response:
Hi, Mary. Though apartment-style living can result in some external noise, we do enforce noise policies and want each of our residents to be able to enjoy their homes to the fullest. We would be happy to speak with you about this situation and offer our assistance. Please reach out to us here in the office at your convenience.
Our choice for short-term housing at Sage was a complete mistake; I never leave reviews, but felt in this case it was fully warranted. After selling our home in Vistancia, we needed temporary housing in the area to avoid disruption to our son's schedule. To avoid a double move, we had our possessions packed and stored, resulting in the need for a fully furnished apartment (our new home was 8 months out). The reviews I read about Sage Apartments are spot on. The rental office is luxurious and lavish, but the apartments an... read more
Business response:
We're sorry to hear that your time at our community was not more positive, Ralph. We strive to offer our residents a luxury living experience, which does include top-notch service. Each member of our team is committed to carrying themselves with high degrees of professionalism and we regret that you feel this was not reflected in your interactions. We do provide pest control services upon request and apologize that we were not able to work with you to resolve this issue; additionally, we will certainly take your valuable fee... read more
So i live here. So this is my experience. Everything is just ok. The staff in the office is just ok. The only nice one for me is Stephanie. Every single resident here at sage needs to be treated with respect and kindness. This is our home nobody should feel uncomfortable in their home. So entering the office should be always a welcoming experience every time. I don't want to hear from my roommate that they don't feel comfortable going into the office. Something needs to change. I'll update my review if that ever changes. How... read more
Business response:
Hi, Craig. Though we're sorry to hear that your opinion of our community isn't higher at this time, we sincerely appreciate you taking the time to share your feedback with us. Our team strives to provide a welcoming, professional atmosphere while maintaining an open door policy here in the office and we're saddened that you and your roommate have gotten any other impression. We will certainly utilize your valuable feedback to help us improve in this aspect and look forward to improving upon your impression of our team at the... read more
This was by far the worst apartment complex I've ever lived in. The management is horrible and are absolutely rude anytime you have a question or concern. Parking is a joke and no matter how many times you complain about someone being in your spot no action is ever taken. Anytime I had to go into the office for a question or call and ask a question, the way I was spoken to was completely disrespectful. I moved out of here and my new apartment complex is like a breath of fresh air .
Frequently asked questions about Sage Luxury Apartment Homes
How is Sage Luxury Apartment Homes rated?
Sage Luxury Apartment Homes has a 3.6 star rating with 347 reviews.
When is Sage Luxury Apartment Homes open?
Sage Luxury Apartment Homes is closed now. It will open at 9:00 a.m.