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Sage Luxury Apartment Homes
- Apartments
- Phoenix, AZ
About this business
Location details
28575 N Black Cyn Hwy, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
We lived there for 3 years nice place & friendly staff its not the staff I believe that makes the rules its the corporation. There is budget problems with this corporation if you are willing to pay $ 9.99 per bulb plus $ 4.99 for shipping and handling for 1 bulb then this is the place, you have to have the bulbs shipped because they are discontinue there are at least 18 or more lights in an apartment, the parking is not good unless you only have 1 car or purchase a garage, there is no parking for visitors, the walls are very... read more
Business response:
Thank you for complimenting the staff here at Sage. I apologize for any confusion regarding the light bulbs. Residents are typically required to purchase their own light bulbs at all apartment communities. You may have also received bad information about the light bulbs needed since the bulbs are available at all major retailers (i.e. Wal-Mart) at standard amounts.
I felt as if the attitude at Sage was poor as far as office staff. It always seemed as if you were bothering them, and no one really wanted to give you information. The apartment had a lot of things that were missing and broken. I had to put in many service requests, which maintenance is very prompt on. The walls and floors are extremely thin as I could hear my neighbors below me and theyould hear me. There are a lot of dog owners at Sage, and it is dissapointing they don't have a dog park. The back pool does not seem to be ... read more
Was told that there were monthly functions in the club house and get togethers. For a "brunch" on a Saturday from 10-12 there was NO food at 10:50 am because management was only expecting 30 people....with over 200 units in the complex. Although complex is pet-friendly, management needs to enforce leash rules and picking up after the dogs.
I would never recommend this apartment complex or its managment group to anyone and would encourage you to steer clear. Their staff fails to understand the basics of customer service, and the terms "same day" "tomorrow" and "email you" must have completely different meanings in the world within which they operate. I spoke with Kimberly and Angie on multiple occasions. To be fair, my application was originally rejected (which I was never advised) and they excused the 3 week delay in processing as them going "above and beyon... read more
Business response:
We appreciate you taking the time to provide your feedback. In some cases it is an opportunity to find out what we did wrong, while other times it may be a misunderstanding or miscommunication. Regardless, we have not met your expectations and for this we apologize. On behalf of the entire staff, we are committed to making Sage Luxury Apartments a wonderful place to live and to exceed expectations of higher standards of living in our community.
Worst apartments by far. Seems like everyone that lives here has a dog, and there is no dog walk. I attempt to sit out on my veranda, at the apartment that I pay $917 per month for, and no one has enough common sense to move their dog along when they see you sitting there, instead, they let the dog poop five feet away from you. If I had a dog, I'd use common sense and move it along when someone is sitting on their porch, instead of letting it poop under everyone's nose. Furthermore, this place is only like three or four ... read more
Business response:
Hi Carrie, Thank you for bringing your concerns to my attention via Yelp. I do appreciate your input and will do whatever I can to make your stay at Sage a happy one. I first want you to know that I am available to talk and my door is always open to you M-F from 9:00 am to 6:00 pm. That being said, I hope you will also take the time to come speak to me in person so that we can work together to resolve some of the things you mentioned above. In regard to pets, we certainly are a pet friendly community. We provide pet st... read more
Maintenance here is TERRIBLE! We rented this apartment and we love the area, grounds and the apartment itself but maintenance is seriously the worst. The maintenence manager is extremely rude and degrading. They don't respond to calls and when they do they do a terrible job. We have since resorted to doing as much of the maintenence as we can by ourselves. They also don't restock their dog waste bags so many people just leave the waste. Being as though it's summer time, it smells and attracts bugs. If the property focused on... read more
Business response:
I regret to hear that you have had a poor experience and as I have communicated with you recently... it is our #1 priority to ensure you are happy in your apartment home and with the level of service the team at Sage provides. If additional maintenance issues come to mind while our service technician is in your home, it is our policy that a new service request be made. The reason this is required is so that requests can be completed in the order they are received and efficiently as maintenance will come prepared with the ... read more
I had to move due to a job change. I waited 9 months for my lease to expire. I was a resident for 3 full years. I left my forwarding address on my departure paperwork. I just received a bill from a collections agency from back east for $111.23. Sage never tried to bill for these funds. I don't even know what it could be. I have only been gone for 4 weeks now and they never billed or explained these charges. They just sent it to collections and called it good. I could go through the roof right now. RENTERS BEWARE, this manage... read more
The staff is VERY misleading at first and are rude and unhelpful. I have had a horrible experience here. The apartments are cheaply made and have roaches and stray dogs on site. If you need something fixed, don't even try to ask someone in the front office- you will end up having to justify yourself and take some abuse. The gym is dirty with doors that lock you in and there are drugs and tons of unsupervised kids on site. The manager acts helpless to residents and fake to prospective ones. She lives on site and drives to he... read more
Overall the apartments are nice. It has been over a month now though since moving out and my deposit has still not been refunded even though I have called the office. I got the "checks in the mail" response last week but still no check. It is supposed to be returned within 14 business days. Good luck getting your money..... **Update - I did receive my deposit back on February 18th. The office manager, Jamie, did check in with me on the morning of the 18th to see if I had received it. Definitely not returned within 14 busi... read more
Business response:
Sarah, Thank you so much for the nice compliment. We take pride in our community and strive to make our residents happy. I have contacted our accounting dept and found that a refund was issued to you on 02/11/14. I hope you are in receipt of this and I will call to follow up and ensure that fact. There is usually anywhere from 5-7 days time in the mail due to the fact that it is coming from out of state. I truly appreciate your patience with this and want to thank you for making your home at Sage. I will be in touch ... read more
Frequently asked questions about Sage Luxury Apartment Homes
How is Sage Luxury Apartment Homes rated?
Sage Luxury Apartment Homes has a 3.6 star rating with 347 reviews.
When is Sage Luxury Apartment Homes open?
Sage Luxury Apartment Homes is closed now. It will open at 12:00 p.m.