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921 Douglas Ave, Suite 200, Altamonte Springs, FL, 32714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
You and every member of your staff that helped me.
Business response:
I'm grateful for your kind feedback, Julia. It's truly satisfying to know you had a positive experience with not only me but also my wonderful team. If there's anything else you need or if additional questions arise, please feel free to reach out. Your satisfaction is important to me.
Verified by The Mortgage Firm, Inc.
I like how they explained everything up front and gave worst case scenario on closing costs so it was great when that number went down. I only wish they would have asked for all the documents at once instead of making so many different requests. Overall was good though!
Business response:
It's great to know that you appreciated the upfront explanations and that the closing costs ended up being lower than anticipated. I understand how multiple document requests can be a bit inconvenient, and I appreciate your feedback on this. If there's anything else you need or would like to discuss, feel free to reach out. Thank you for your understanding and for choosing The Mortgage Firm.
Verified by The Mortgage Firm, Inc.
Sam was amazing
Business response:
Erin, thank you for your kind words. I'm glad to hear you had a positive experience. If there's anything more I can do for you in the future, please feel free to reach out.
Verified by The Mortgage Firm, Inc.
The SMOOTHNESS of everything. I will not go anywhere else and my advice to others is to not go anywhere other than the Mortgage Firm. I would specifically recommend Sam and Drayton to anyone who asks and even Sherri King as a realtor even though she doesn't specifically work for the Mortgage Firm. The ratings only go to 10 and Great rather than 100 and Awesome if they had these categories that's what they all would have gotten. Our Family really appreciated being treated like we were there Family and for that we will always ... read more
Business response:
I'm truly grateful for your feedback, Wayne. It's wonderful to hear that you had such a positive experience with The Mortgage Firm and felt like part of the family during the process. It's my aim to make each step as smooth as possible, and I'm pleased to know Drayton and Sherri were also such great resources for you. Thank you for your kind recommendation, and if you have any future questions or needs, I’m here to help.
Verified by The Mortgage Firm, Inc.
Great communication and follow-up.
Business response:
I'm glad to hear you appreciated the communication and follow-up, Joseph. If there's anything more I can do for you in the future, feel free to let me know. Thank you for your feedback and for entrusting me with your mortgage needs.
Verified by The Mortgage Firm, Inc.
It was seamless.... not a glitch. Exceptional communication and updates. Very professional & courteous.
Business response:
Margaret, I’m pleased to hear that you found the process seamless and appreciated the communication and professionalism. Ensuring that everything flows smoothly and keeping you informed are top priorities for me. If you have any future needs or questions, I’m here to help. Thank you for your trust and for choosing The Mortgage Firm.
Verified by The Mortgage Firm, Inc.
Smooth lending and was very receptive to questions asked.
Business response:
I appreciate your feedback, Anne-Christine. I'm glad to hear that the lending process went smoothly for you and that I could be responsive to your questions. Your satisfaction is important to me, so if there's anything more you need, please feel free to reach out.
Verified by The Mortgage Firm, Inc.
Everyone was always available to answer or questions and concerns. We always felt like we were in good hands!
Business response:
I'm glad to hear that you felt well-supported throughout the process. Ensuring you have all the answers you need is a priority for me, and I'm pleased that it reassured you. Should any more questions arise in the future, feel free to reach out. Your trust means a lot to me.
Verified by The Mortgage Firm, Inc.
Great communication. Staff explains everything and is always available.
Business response:
Krystine, thank you for your review. I'm pleased to hear that the communication and availability of my team met your expectations. If you have any more questions or need further assistance in the future, please feel free to reach out.
Samuel Dongilli has a 5 star rating with 824 reviews.
Samuel Dongilli is closed now. It will open tomorrow at 9:00 a.m.