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Schumacher Buick GMC of North Palm Beach
- Automotive
- Palm Beach Gardens, FL
About this business
Location details
3720 Northlake Blvd, Suite C, Palm Beach Gardens, FL, 33403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Absolutely terrible!!! Lied to by 2 different salesman. Wasted 2 days trying to buy a brand new vehicle from them! ZERO STARS
Business response:
Marc, I am sorry to hear of your experience. We appreciate you. Please let me know how I can help resolve this. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
Attention to details!! I bought a new 2018 Buick Enclave and already had to bring it back for an oil change and tire rotation. Windows we're hazed. Was missing two tire valve caps, corrected while I was there. Alignment was off and still is, steering wheel is not straight. Headlight coating peeling off, crease in the front of the hood and spare tire rusted!! Only 72 miles on the car. Have to bring the car back a second time and get a loaner to fix these issues. Spending more time and money. Mike Castro is awesome, not his fa... read more
Business response:
Christopher, I am sorry to hear of your experience. Please let me know how I can help resolve this! Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
I dropped off my vehicle on the 18th @ 10am and by 1pm the following day my vehicle was sitting in the same exact spot out in the parking lot untouched or worked on.
Business response:
Infa, I am sorry to hear of your experience. Please let me know how I can help resolve this! Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
I did old change a replaced a small clamp. It took more than a day. I had to leave my car there overnight. And the shuttle picking me up took more than an hour. Never had something like this before.
Business response:
Darui, thank you so much for your feedback. I apologize for any inconvenience that you incurred. Our goal at Schumacher Automotive is to provide an excellent and seamless customer experience. Please contact me at your earliest convenience so I can address your concerns as soon as possible. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003
Nicholas Jensen was the worst service advisor I have encountered at a Chevy dealership. He did not answer his phone or return my calls in a timely manner nor did he keep me updated on the status of my vehicle during the week it was with them. To be the "Assistant Manager" must not require a high level of customer service skills. He was the advisor I was scheduled with and I intentionally made him listen to the very noticeable noise coming from my car before handing over my keys. When I was called back to pick up my car the s... read more
Business response:
Arielle, thank you so much for your feedback. I apologize for any inconvenience that you incurred. Our goal at Schumacher Automotive is to provide a seamless and excellent customer experience. Please contact me at your earliest convenience so I can address your concerns as soon as possible. Best Regards, Daniela Bellitto Customer Experience Manager 561-656-5003
My wife traded her car in for a new one and they never paid it off. We gave them numerous opportunities to fix the problem and they wouldn’t for months. They never paid it off.
Business response:
Michael, I am sorry to hear of your experience. We appreciate you. Please let me know how I can help resolve this! Daniela Bellitto- Customer Relations Manager (561) 656-5003 dbellitto@schumacherauto.com
Horrible is an understatement to the experience I had with their Service Department. We were assigned to Justin. He was rude and condescending to me. I should have listened to my gut instinct. Less than a week after receiving my car and assured all was good the transmission slips. Lesson learned and I will NEVER do business with them again.
Business response:
Amy, I am sorry to hear of your experience. We appreciate you and want to serve customers for life. Please let me know how I can help resolve this! Daniela Bellitto- Customer Relations Manager (561) 656-5003 dbellitto@schumacherauto.com
We went there with a cash offer on our truck. When we got there they started low balling us. Don’t waste your time.
Business response:
Bill, thank you for taking the time to offer your input. We appreciate you. The situation you describe is not in keeping with our customer service goals. I am certainly sorry if this was your experience. Did you have an opportunity to speak with a Manager? Please let me know if I may assist in a resolve. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
The experience I had on 3/8/19 was less than pleasing. Brought my car in for service on 3/6 for a wheel and tire repair. Had to rent a car since we did not have the wheel. The price was outrageous even though if you look up on Buick tire and rimm they have it for $399.99 but at Schumacher it is $790.90.. That was not the end of it.. I called Alex to see when it would be complete in the morning. Left a VM for him also stating I wanted to keep the wheel and tire since I was going to see if it could be repaired so I would have ... read more
Business response:
Rosie, thank you for taking the time to offer your input and rating. We appreciate you. I apologize, but I am not quite certain I understand your concern here. Is it the pricing? Our pricing is competetive but you have options to speak with a Manager if there is a concern. You want the wheel back? We certainly appreciate your business and certainly want to maintain that relationship going forward. Pleasae let me know how I can assist in a resolve for you. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumach... read more
Frequently asked questions about Schumacher Buick GMC of North Palm Beach
How is Schumacher Buick GMC of North Palm Beach rated?
Schumacher Buick GMC of North Palm Beach has a 4.4 star rating with 2,491 reviews.
When is Schumacher Buick GMC of North Palm Beach open?
Schumacher Buick GMC of North Palm Beach is open now. It will close at 8:00 p.m.