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Schumacher Volkswagen of North Palm Beach - Service Center
- Automotive
- Lake Park, FL
About this business
Location details
3720 Northlake Blvd Suite B, Lake Park, FL, 33403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I have been a LONG time advocate and customer of Schumacher... but I will NEVER return to do business again with these unprofessional people. I recently brought my car in for repairs (a valet company damaged the car) I got a quote and the insurance company and Schumacher came to an agreement on the amount. Fast forward- my husband went to pick up the car and they charged him $200 over the quote amount! Noone has answers to why they did this. I believe they were hoping that we were stupid and not paying attention. I still hav... read more
Business response:
Natalie, thank you for taking the time to offer your input and rating. We appreciate you. As you are aware, we did not overcharge you and the the dealership had no knowledge of your insurance claim or the refund you may have recieved from them. Who is it you are calling? Did you speak with the Manager? Certainly, I am sorry if this was your experience. I am happy to assist in a resolve. We want your future business. Let me know. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com
Incredibly disappointed with their customer service/ service department. Have had a brand new ATLAS for 3 months and there was a safety recall involving the second row with car seats (of which I have two) they could not get us in for inspection for over a week and just told us it was “probably nothing”. Then received an alarm with an engine error/ engine light/ and my remote start stopped working (car is still less than 3 months old!) and could not be seen for over a week AGAIN. When we arrived for our appointment at 8am (to... read more
Business response:
Krissi, thank you for taking the time to offer your input. I am cerainly sorry to learn of this situation and apologize for the inconvenience. If I am understanding you correctly, you had an 8am appointment set and when you arrived, the service could not be provided? Did you have an opportunity to speak with our Service Manager? Please call me if I can be of any assistance. Michael Riley Customer Relations Manager 561-454-1874 mriley@schumacherauto.com
***MUST READ*** I have a 2013 VW Passat with under 50,000 and I brought it in because my air bag light was on. I had a 10:30 appt and I was told it was cost $165 to diagnose the problem. My service provider stated that she couldn’t guarantee that my car would be looked at that day which I didn’t understand because I had an appt. I left and went to work and I was called a few hours later and was told it was the clock spring and it would cost $530 approximately. I explained to my service provider that this seemed odd being ... read more
Business response:
Carey, thank you for taking the time to offer your input. I am sorry to learn of this situation. Please reach out to our Service Manager Jim Liantonio at 561-227-6101 for a resolve or clarification to this matter. If I may be of any further service, please feel free to contact me. Michael Riley Customer Relations Manager mriley@schumacherauto.com
I went into VW for the main purpose of buying a New 7 seater car that was able to tow an RV. The sales person KNEW the main reason. We were told it can tow up to 5000lbs,,, not true! The New Atlas DOES NOT COME TOWABLE EQUIPPED. VW told us we neede to get our own hitch Co. To install one, no problem. We found 2. We were told the only way for us to tow the capacity of the car, if it was installed in Germany on the assembly line! There is NO WAY to attach a braking system for a 5000lb travel trailer or anyother 5000lb trailer.... read more
Business response:
Carol, thank you for taking the time to offer your input. The situation you describe does not meet with our customer service guidelines. I am sorry if this was your experience and want an opportunity to resolve the issue for you. Please contact me at your earliest convenience. Jim Kaplan, Manager 561-307-0680 jkaplan@schumacherauto.com
Business response:
Susan, thank you for taking the time to offer your rating. I am sorry if we did not meet with your expectations during your visit. We very much would like you to have a 5 star experience. Please reach out to me if I can be of any service to you at all. Jim Kaplan, Manager jkaplan@schumacherauto.com
My car is 5 years old. We Brought it in for the 40,000 mile service and the ducts in the moon roof were supposed to be checked and cleaned. Every time it rains water pours into my car by the doors and I now have mold growing in my car! I have never had so many problems with a car (this is my second VW). We were treated horribly by a manager and the customer service department. Never going back again, nor buying another VW!!
Business response:
Hi Morgan, we are sorry to hear about your experience and we appreciate your feedback. Let me reassure you that at Schumacher our number one goal is to strive for an exceptional customer service experience. I will have someone contact you immediately in regards to this matter. If you could please private message me the best number to reach you on. Once again I apologize you are going through this.
We bought my daughter's car in on a Thursday for them to check a tire because the tire was low on air. The car was there all day for them to tell us there was NOTHING wrong with the tire and they would replace a $2 valve and charged us $29. We went out of town for a week and came home to find the tire low again. The car was towed to Schumacher North Lake and then they told us they found a pin hole In the tire and it would cost close to $200 to replace. The problem is that they had the car all day the week before and never fo... read more
Business response:
Hi Tamika, we are sorry to hear about your experience and we appreciate your feedback. Here at Schumacher are number one goal is to strive for an exceptional customer service experience. In other words, your comments do not go unnoticed. We would love to earn back your loyalty and business. If you are willing please give us a call at 5612536361. Again, we apologize for your recent visit and we are here to help.
Extremely frustrated and disappointed with this dealership. We brought our 2013 Passat into the Service department today for several issues, one being our low-beam headlight not working. We actually tried fixing it ourselves by purchasing a new bulb($30), but with the new bulb, it still wasn't working. We checked the fuse, but nothing wrong with the fuse. I decided to go online to see if I could find another solution to the bulb not working. I typed in our year, make and model and up came a lot of recalls for Volkswagen on m... read more
Took way too long for a simple oil change and air in tires.
Frequently asked questions about Schumacher Volkswagen of North Palm Beach - Service Center
How is Schumacher Volkswagen of North Palm Beach - Service Center rated?
Schumacher Volkswagen of North Palm Beach - Service Center has a 3.7 star rating with 116 reviews.
When is Schumacher Volkswagen of North Palm Beach - Service Center open?
Schumacher Volkswagen of North Palm Beach - Service Center is closed now. It will open at 8:00 a.m.