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SecurCare Self Storage
- Self Storage
- Palm Desert, CA
About this business
Location details
74876 42nd Ave, Palm Desert, CA, 92260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
We are planning on moving to Palm Desert soon and we need a storage. We found this in Yelp and decided to check it out. The managers were very friendly and showed us around the storage areas. We looked at other storage space in the area and we like this one the best because of their prices, awesome customer service and good storage spaces.
Cheapest storage and great customer service! They also have a $9 move-in special for the first month of rent :)
This building has to be the best storage place I've been to. Believe me, I've been to 6 different storage places before but this has been the cleanest and safest place so far. The price is as fair as you can get around the area. Big thumbs up!
Immensely dissatisfied with the lack of communication and blatant disregard for personal consideration. I would NEVER recommend this business and their service indifference. Sadly, I'm 100% convinced they do not care. Go elsewhere.
Business response:
Dear Kimberly, We're sorry to hear that your experience at StorAmerica Palm Desert was anything short of excellent. Your review has been forwarded to the District Manager. Feel free to message us back with your specific concerns. Regards, Management
I was less than impressed to say the least. I went to check out and there was no one in the office. The sign said they were at the bank. Great! It was the last day of the month and I didn't want to be charged for another, so I called and told them I'm out of there, and to please return my call to confirm I won't be charged and to mail me a reimbursement. Of course no one returned my call! The place is a dump and easy to break into if you can get through the gate. My unit had a huge hole and they simply nailed on a board. I... read more
Business response:
Dear Lynn, First and foremost we'd like to thank you for your business. As a company, we strive to provide excellent customer service and customer satisfaction and we do apologize for any shortcomings you feel we may have had. Please contact our office at your earliest convenience at 760-346-9119 and one of our associates will gladly assist you. Regards, Management
Good location and no security issues. However they will raise your rent about every 3-6 months after your initial contract which you will have to negotiate. Also after move out they will bill you and threaten collection if you are after the first of the month. We had a car in storage which was being shipped out under short notice as a military transfer. When they moved the car the office was out to lunch so we couldn't close out the couple day prorate. I then got a threatening phone call and a bill that was different then t... read more
Business response:
Dear Dereck, First and foremost we would like to thank you for your business. As a company we strive to provide excellent customer service and customer satisfaction. We do apologize for any shortcomings you feel we may have had. Should you have any questions or concerns about our vacate process, please feel free to contact us directly and we would gladly assist you. Once again thank you for your business, Dereck. Kind Regards, Management
The company I work for has 2 units rented out at this facility. For months we have been receiving late fees because of not receiving our mailed invoices. When we asked to change it to email, they never did it. I have called them every day this week, which equals 3 times, requesting our name to be correctly spelled and our invoice to be emailed to us since the invoices are not reaching us by mail. Robert and Paulina say they made all the changes and it turns out, they never did. I had to, in a round about way, call her l... read more
Business response:
Hi Anna - We are sorry for any inconvenience, however we do strive for excellent customer service. I believe a member of our corporate staff has reached out to you and a plan has been put into place in order to address any/all concerns you are having. If you are not satisfied with how it was handled, please do not hesitate to send me a private message on this account and I will see to it that you are taken care of. Thanks Anna.
Great location but horrible customer service and management. I know all storage places give you an "introductory" rate to get you to move in and the price eventually increases. When I moved in I was told my rate would increase in 6 months but would be "very close to the move in rate". Then they tried to increase the price of my storage unit by 66%! I got them down to a 22% increase but after three months of being billed incorrectly and numerous phone calls and emails to try and get it corrected I have moved out. I was abl... read more
Business response:
Hi Jaiden - I am sorry that you were unable to work out a rate that was acceptable. I would like to see if there is anything I can do for you. Please contact me (Sam) at 949-833-7603 ext. 108. Thank you.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.6 star rating with 243 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.