This profile has been claimed by the business owner or representative.
SecurCare Self Storage
- Self Storage
- Fontana, CA
About this business
Location details
15007 Bridlepath Dr, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
This place is a joke. They raised my price over $100 in the last 2yrs without notice. They have you hostage! I'll be getting out ASAP! There so many options out there. Check other places before coming here
Business response:
Dear Edwin, We're sorry to hear that. Any notices for rate change are mailed to the address we have on file, so it's important to always update our office with any changes to your contact info. If you haven't already done so, we welcome you to contact our Fontana team at 909-463-6677 and they will be happy to assist you with your concerns. If you are still not satisfied, we would understand should you decide to vacate. We only offer month-to-month tenancy, so we're definitely not keeping you hostage! Thanks for your feedback... read more
Well, here we go again!! Another increase in rent. My rate has gone up almost $100 within a year and a half. My rate did not change until the new owners and I've been here since 1999. DO NOT STORE YOUR THINGS HERE!! RUN...please find another storage facility. They are WAY overpriced.
Business response:
Tina, We're sorry to hear about your frustration with the rental increases. Unfortunately, just like the general cost of living increases each year, so do operating costs for our business. Rental increases occur at all major storage facilities to account for this. If you wish to discuss your rate in detail, please feel free to contact the Fontana office at 909-463-6677 and an associate will be happy to go over your account with you. Regards, Management
Your rent will increase 2 to 3 times a year at this location. My rent went up by $100 since the new ownership and I have been there a long time. Unacceptable. Never had any isuues before. There are locations for less in the surrounding area.
Business response:
Dear Pattie, Most self-storage facilities provide move-in specials, as we do here at Universal Self Storage. From time to time, and based on competitors' rates, these self storage facilities will increase their rates. If you wish to further discuss your concern, we would be more than happy to speak to you. Feel free to visit or call our facility and a representative will review your account. Sincerely, Management
SAVE YOUR SELF A HEADACHE GO ANYWHERE NOT OWNED BY THIS COMPANY! Unless you want: -constant rate increases -attitude and rudeness -office randomly closed during business hours -impossible to contact upper management when issues arise
Business response:
Dear Jen, We would love to discuss your concern further; however, we seem to be having difficulties looking your name up in our system. Feel free to contact our office and provide additional information to find you in our system. Regards, Management
I've been meaning to leave this review for a while but I've put it off because of my busy life, however I have never forgotten about it. So having said that I completely concur with that other one star reviewer. I'd love to give this place 0 as well. The front desk women were extremely rude and not and not at all helpful. God forbid they get off those chairs from behind the counter or even stand up when speaking to a customer. My rate was raised as well within 6 months that's why I left also, they gave a corner unit that wa... read more
Business response:
Ms. Sarah, We strive to provide excellent customer service and we appreciate your feedback. We will do our best to ensure outstanding customer service to all current and future customers. Thank you, Management
If I can give 0 star I would definitely give that rating. Elona or elena is a biatch store rep. Unprofessional and very rude over the phone. No wonder they have a bad reviews.
Business response:
Hi Jed, We apologize for your inconvenience. When you get a chance, please call our District Manager Sabrina Gonzalez at (sabrina@guardiansc.com) (or private message this account) and leave your contact information, as well as a good time to call so the district manager can get a hold of you to discuss your concerns while storing with us. We appreciate your business and look forward to speaking with you to resolve this matter.
DO NOT RENT HERE!!! MY RATE HAS BEEN RAISED TWICE IN THE SAME CALENDAR YEAR. The customer service is fine but seriously, wtf? I've never been late on a payment once. Shame on you and I hope this gets back to them. I'm moving out ASAP, ****ers
Business response:
Hi Mike - We are incredibly sorry to hear about your frustration regarding your rate. Our company does rental increases once a year to account for certain expenses that increase each year. If you reach out to us via this account (private message) or by calling (951)682-1107 - provide your contact information and the best time to reach you, will will definitely work with you to find a suitable resolution to your concern. Thank you.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.5 star rating with 230 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.