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SecurCare Self Storage
- Self Storage
- Fontana, CA
About this business
Location details
15007 Bridlepath Dr, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
The last time I moved and required self-storage space was in 1999. Over the years I have helped friends and family move in and out of storage facilities and all I would hear is gripe about the cost, long lease terms to get a discount, cancelation notice needing 30 days, etc.. the list goes on. Being I hadn't had a need for a while, I researched a few and found this company that does month to month lease terms with discounts, cancelation notice is 7 days and best of all, the free usage of their truck! The staff is very hel... read more
Best experience and customer service I've had. Thank you to the crew for all your help and patience. Anyone looking should definitely give Universal Self Storage consideration first!
Made a reservation for a unit. Was told anytime before 5pm would work. I'm here at 1:30 on a Saturday and there's no one here to help me
Business response:
We apologize for any inconvenience. Please contact us at (909) 217-7170 for further assistance.
After three years of being a loyal customer, I'm beyond disappointed and disgusted. My unit had spider sacs and spider webs everywhere, and when I called customer service, I received zero help, zero understanding, and absolutely no compensation. They clearly do not maintain their facility, no matter what they claim. How do you have spider webs outside a unit if you're supposedly spraying monthly? The answer is simple: they're not doing what they say they're doing. The lack of customer service is unbelievable. They don't ca... read more
Business response:
We are disappointed to hear about your experience at SecurCare Self Storage. Please feel free to reach out to us at (909) 217-7170 to discuss this further. Thank you for bringing this to our attention.
Rate increases after 1st payment. If you are on a budget, do not use NSA storage. All of the complaints are genuine. I will be looking forward to the next few rate increases so I can update my experience. It is very annoying. The Ladies at the front desk are great. Area is great.
Business response:
We are concerned to hear about your experience. Thank you for sharing your feedback.
THEY HAVE A RODENT ISSUE My storage belongings were DESTROYED due to their rodent issue. I did not even stay a month before this occured. I never vacated as I was completely disgusted with the rodent droppings etc all over my baby's things. They vacated for me, I never was charged. I also was not compensated for my damages and Eleanor is giving me the run around. Absolutely no ownership. They are trying to say they need pics for proof, but I didn't vacate the evidence THEY DID. It's a scam and it's been over a year I'm tryi... read more
Business response:
Dear Ty, We are sorry to hear about your experience. While our team does all that they can to prevent rodents and other pests, rodents will find ways to enter units (or adjacent units) storing food. It is for this reason that we ask our customers to not store any food items, and any large appliances must be appropriately cleaned out before placed into storage. We'd like to investigate this further, but the name you used for your review is insufficient. Please feel free to DM us with the name on the account and we can look in... read more
This place is a joke. They raised my price over $100 in the last 2yrs without notice. They have you hostage! I'll be getting out ASAP! There so many options out there. Check other places before coming here
Business response:
Dear Edwin, We're sorry to hear that. Any notices for rate change are mailed to the address we have on file, so it's important to always update our office with any changes to your contact info. If you haven't already done so, we welcome you to contact our Fontana team at 909-463-6677 and they will be happy to assist you with your concerns. If you are still not satisfied, we would understand should you decide to vacate. We only offer month-to-month tenancy, so we're definitely not keeping you hostage! Thanks for your feedback... read more
Well, here we go again!! Another increase in rent. My rate has gone up almost $100 within a year and a half. My rate did not change until the new owners and I've been here since 1999. DO NOT STORE YOUR THINGS HERE!! RUN...please find another storage facility. They are WAY overpriced.
Business response:
Tina, We're sorry to hear about your frustration with the rental increases. Unfortunately, just like the general cost of living increases each year, so do operating costs for our business. Rental increases occur at all major storage facilities to account for this. If you wish to discuss your rate in detail, please feel free to contact the Fontana office at 909-463-6677 and an associate will be happy to go over your account with you. Regards, Management
Your rent will increase 2 to 3 times a year at this location. My rent went up by $100 since the new ownership and I have been there a long time. Unacceptable. Never had any isuues before. There are locations for less in the surrounding area.
Business response:
Dear Pattie, Most self-storage facilities provide move-in specials, as we do here at Universal Self Storage. From time to time, and based on competitors' rates, these self storage facilities will increase their rates. If you wish to further discuss your concern, we would be more than happy to speak to you. Feel free to visit or call our facility and a representative will review your account. Sincerely, Management
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.5 star rating with 252 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.