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SecurCare Self Storage
- Self Storage
- Fontana, CA
About this business
Location details
15007 Bridlepath Dr, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
SAVE YOUR SELF A HEADACHE GO ANYWHERE NOT OWNED BY THIS COMPANY! Unless you want: -constant rate increases -attitude and rudeness -office randomly closed during business hours -impossible to contact upper management when issues arise
Business response:
Dear Jen, We would love to discuss your concern further; however, we seem to be having difficulties looking your name up in our system. Feel free to contact our office and provide additional information to find you in our system. Regards, Management
I've been meaning to leave this review for a while but I've put it off because of my busy life, however I have never forgotten about it. So having said that I completely concur with that other one star reviewer. I'd love to give this place 0 as well. The front desk women were extremely rude and not and not at all helpful. God forbid they get off those chairs from behind the counter or even stand up when speaking to a customer. My rate was raised as well within 6 months that's why I left also, they gave a corner unit that wa... read more
Business response:
Ms. Sarah, We strive to provide excellent customer service and we appreciate your feedback. We will do our best to ensure outstanding customer service to all current and future customers. Thank you, Management
If I can give 0 star I would definitely give that rating. Elona or elena is a biatch store rep. Unprofessional and very rude over the phone. No wonder they have a bad reviews.
Business response:
Hi Jed, We apologize for your inconvenience. When you get a chance, please call our District Manager Sabrina Gonzalez at (sabrina@guardiansc.com) (or private message this account) and leave your contact information, as well as a good time to call so the district manager can get a hold of you to discuss your concerns while storing with us. We appreciate your business and look forward to speaking with you to resolve this matter.
DO NOT RENT HERE!!! MY RATE HAS BEEN RAISED TWICE IN THE SAME CALENDAR YEAR. The customer service is fine but seriously, wtf? I've never been late on a payment once. Shame on you and I hope this gets back to them. I'm moving out ASAP, ****ers
Business response:
Hi Mike - We are incredibly sorry to hear about your frustration regarding your rate. Our company does rental increases once a year to account for certain expenses that increase each year. If you reach out to us via this account (private message) or by calling (951)682-1107 - provide your contact information and the best time to reach you, will will definitely work with you to find a suitable resolution to your concern. Thank you.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.6 star rating with 270 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.