Shawn McRoberts at Mutual of Omaha Mortgage

Business response:

I'm truly happy to hear that you had a positive experience with me, Brandy. Being able to ease the process for you, especially after your prior difficulties with another lender, was my utmost priority. Your feedback is greatly appreciated and I look forward to working with you again should you need any assistance in the future. Thank you for choosing Mutual of Omaha Mortgage and for the 5-star rating! 

Business response:

I sincerely appreciate your feedback, Steven. I apologize for the delay in the approval process and the impact it had on your project timeline. Our team at Mutual of Omaha Mortgage is continuously working to improve our processes and your insight is invaluable. I'm glad to hear that aside from this, you were satisfied with the rest of our service. Thank you once again for your patience and understanding. 

Business response:

Thrilled to hear your positive feedback, Ronald! A rating of 5 stars truly means a lot. I am always ready to go the extra mile to ensure the best possible service for you and anyone who might need assistance in refinancing or buying a home. Thank you for your trust and endorsement, it's appreciated. Looking forward to assisting you in the future. Cheers, Shawn McRoberts, Mutual of Omaha Mortgage. 

Business response:

Thank you, Edison, for your fantastic review and for the perfect rating! I'm thrilled to know you found the mortgage process to be smooth from start to finish with Mutual of Omaha Mortgage. Your satisfaction is my top priority and your feedback reaffirms the hard work I put in every day. It was truly a pleasure working with you. Don't hesitate to reach out if you need anything in the future. Thanks again! 

Business response:

Thank you Joan, for your positive feedback. I'm pleased to hear that my prompt responses met your expectations during our process at Mutual of Omaha Mortgage. Ensuring smooth communication and quick problem-solving is something I strive for. Your high rating motivates me to keep improving my service. I'm looking forward to assisting you again in the future, if needed. 

Business response:

Victor, I'm truly touched by your kind words. I aim to provide the highest level of service and care to all my clients, and to know that I've exceeded your expectations is truly rewarding. Your recognition of my passion and dedication to my work means a lot to me. I also value our relationship beyond just professional boundaries. It was a great pleasure working with you too. Looking forward to continuing our association. Thank you for sharing your experience. 

Business response:

I'm thrilled to hear you had a positive experience, Brittany! Ensuring clear and thorough communication is one of my top priorities, so it's fantastic to know that came through in your interactions with me. Thank you for choosing Mutual of Omaha Mortgage and for your generous rating. If you have any other needs or questions in the future, don't hesitate to reach out. - Shawn McRoberts. 

Business response:

I'm glad to hear that you had a positive experience, Dylan. Making sure you understand all aspects of the mortgage process is important to me, and I was more than happy to take the time to explain things. Your feedback is greatly appreciated and I look forward to continuing to provide top-notch service at Mutual of Omaha Mortgage. Please feel free to reach out if you have any other questions. 

Business response:

Thank you Brandon for the perfect score and for taking the time to leave such a positive review. It was my priority to be available to answer your questions and address your concerns, regardless of the time. At Mutual of Omaha Mortgage, we value customer satisfaction and I'm glad that I could provide that for you. I hope you're enjoying the benefits of your cash out loan and that you won't hesitate to reach out if you have any more questions in the future.