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Shawnee Animal Hospital
- Veterinarians
- Shawnee, OK
About this business
Location details
1509 N Kickapoo Street, Shawnee, OK, 74804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
We have been going to Shawnee Animal Hospital for 9 years, but now I will take my 3 dogs somewhere else. They told my husband our dog did needed a heart worm test, they are all on nexgard. Then I get a message that they owe me a credit for that. The next week we bring our next dog and they refuse to give us the credit! They are all about the money, have bad service to owners as well as dogs! Sorry Alex, but since you've been at the other store this one has gone downhill.
I was outside waiting to get in, my kitty was dying and they did not come and get me until he was already dead! bad bad service!
this is the second time i bring my cat in. this time was worse then the 1st. but thinking it was my 1st i didn't say too much. but this my 2nd time i get there check in they say be with you in a moment. that moment then too a hr so upset i when and ask how long till my cat gets seen and i will quote this now. i am sorey for the wait. we are just waiting on the discharge paperwork. i ask what discharge we havent got seen yet. he replied well loooking at the note they saw the cat and we jist waiting for the doctor to guve is... read more
Business response:
Hi Rom, thank you again for taking my call and sharing your feedback with me directly. I truly appreciate the opportunity to listen and better understand your experience. I want to sincerely apologize for the inconvenience and frustration caused by our scheduling and communication mix-up during your visit. We value you and your pet and hope we can provide you with a much smoother experience in the future.
I've been sitting here in the waiting room for an hour and a half while watching SEVERAL people and their dogs go before me. "We prioritize emergencies".. I've showed up 10 minutes early- if you're reading this it's better to be 10 minutes late to this place than 10 minutes early- THAT is for sure. And when I began to question why all these other people were going before me- I was *almost* met with kindness, but instead got interruption by a very business "F U" if you catch my drift. I was planning to set up an appointment t... read more
Business response:
We’re very sorry to hear about your experience with us. We understand how frustrating long wait times can be, especially when it feels like others are being seen first. While we do prioritize emergencies, we should have communicated more clearly and kindly—and we apologize if that wasn’t the case. This is not the experience we want for any client. Unfortunately, we cannot find you in our system and we would like the chance to speak with you directly. Please feel free to contact us at 405-275-0990 so we can make it right.
Took my 16-year-old cat in with known kidney issues and dropping weight. They ran nearly $500 worth of tests and offered to reach out to our previous vet in OKC for record for comparison. No discussion of treatment, and had to collect samples myself because my cat was "too panicky." Gave me liquid Gabapentin to give my baby, which made him nearly unable to walk, and found out through online research that Gabapentin is cleared by the kidneys and can be quite hard on them. A week later, after not hearing from SAH, I called my ... read more
They don't have good emergency services. Our pet can be laying there bleeding and barely breathing. But this vet still takes over an hour to even adminstor basic antibiotics. They are ok, but expensive for routine care. But their ability to respond quickly in emergency situations is hit or miss. It's an awful situation when your pet is bleeding and barely moving, but the receptionist or staff put routine vaccinations to the front of the line. The staff just has extremely poor protocols for emergency situations when a pet is... read more
Business response:
We appreciate your feedback. Our primary commitment is to deliver compassionate care and exceptional service to our patients. We wish you and your pet all the best.
they screwed me for the last time. 2 dogs $410 he had attitude like I wasnt trying to take care of my dogs. I been giving tick and flea stuff. the yard treatment ran out. had baby fleas couldn't really see. anyway if I had gone to Vet Voss it would have been like $150. Shawnee was $58 each to see dog plus $10 each for no appointmen. Voss would have been $35 first dog $25 for the second dog. see where we going with this. never again. bye bye Shawnee another woman was sitting for over 1 hr for rabies shot. ... read more
Business response:
Hello, Joseph, Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We would appreciate the opportunity to speak with you directly to better understand your concerns and address any issues you had. Please don't hesitate to reach out to us at (405) 275-0990 OR general@shawneeanimalhospital.com. Thank you again for your feedback, and we hope ... read more
We have gone to this vet for about two years just because they are the closest to home. I took my dog in again because she was coughing a lot and seemed to be in pain. They told us it was nothing and because she's an older dog it was normal. The issue continued and we took her in two more times. They barely looked at her and told us the same thing. Yesterday she seemed to be in a lot of pain so we tried to take her in and Shawnee was full. We didn't want to wait and took her to Meeker instead. They did a quick physical exam ... read more
Business response:
Hello, Jazzy- Thank you for your feedback. We're sorry to hear that you had a disappointing experience at our hospital. We strive to provide compassionate and patient-focused care to all of our clients and their pets, and we take your concerns seriously. We wanted to reach out to you directly, however, we're unable to locate you in our system based on your Yelp username. We would very much appreciate the opportunity to speak with you personally so we can investigate your feedback further. Please don't hesitate to reach out t... read more
I took my perfectly healthy happy dog into Shawnee Animal Hospital for a teeth cleaning. They returned an extremely sick dog with no explanation. My dog is very sick and in a lot of pain. I think she is dying . I may have to have her put down to stop the suffering. I am 68 years old and have cancer and my dog is my main companion. Thank you Shawnee Hospital for making her so sick due to your incompetence. Before you take your pet to these people it would serve you well to read the one star reviews on Google and Facebo... read more
Frequently asked questions about Shawnee Animal Hospital
How is Shawnee Animal Hospital rated?
Shawnee Animal Hospital has a 4.7 star rating with 1,478 reviews.
When is Shawnee Animal Hospital open?
Shawnee Animal Hospital is closed now. It will open tomorrow at 8:00 a.m.