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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
it was ok, but it could be better. The work request response time was not acceptable. We notified the housekeeping/maintenance group that the safe box needed attention right after we arrived in the room. The previous guests had locked it. We waited until we checked out. The safe box was still not fixed. I had to carry my stuff and computer for 3 days in and out. In general, the facility is good. It's a bit too old, but there is not much we can do, just like our age.
Business response:
We apologize for the inconvenience you experienced with the safe box during your stay. We will address this issue with our housekeeping/maintenance team to ensure a more timely response in the future. Thank you for your feedback.
As advertised
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
It was relaxing and fun All that it had to offer
Business response:
We are thrilled to hear that you had a relaxing and fun experience at Silver Legacy Resort & Casino. Thank you for taking the time to share your positive feedback with us. We hope to see you again soon!
Good
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Weather does not matter! Plenty to do and plenty of indoor room to do it! Love going to the comedy club (although these last few comedians were not the best) and we absolutely love LaStrada!
Business response:
We appreciate your feedback, Beckie! We're glad to hear you enjoy our indoor activities and dining options. We'll take note of your feedback on the comedians for future improvements. Thank you for choosing Silver Legacy Resort & Casino!
overall an amazing hotel, everything is close the door to the toilet is terrible, the price is also high, they didn’t bring us glasses, they said that we can only use such a service for a fee, which is strange. also be prepared to pay a deposit of $100 It is very convenient that the hotel has a lot of entertainment, as well as an incredible view from the 22nd floor.
Business response:
We appreciate your feedback, Anastasiia. We apologize for any inconvenience you experienced during your stay. We will address the issues with the door, pricing, and service with our team. Thank you for highlighting the entertainment options and view.
Would think twice before planning another visit here. I missed the lack of personal service I expect a “resort hotel “ to have. I expect valet parking, not self parking, I don’t care for kiosk check in. It was Valentines weekend, I wanted a bottle of champagne and two glasses brought to the room, Ivy( AI concierge) told me to check out the gift shop - no room service!!!! It felt as though I was at a motel instead of a resort hotel!!!!! Roxy’s restaurant was great. It has the same level of service as I remember it to have fro... read more
Business response:
We apologize for falling short of your expectations during your recent visit. We appreciate your feedback and will use it to improve our services. Thank you for dining at Roxy's restaurant and we hope to have the opportunity to welcome you back in the future.
Exceptional good price free self park good restaurants
Business response:
We're thrilled to hear you had an exceptional experience at Silver Legacy Resort & Casino, Jon! We appreciate your positive feedback and hope to welcome you back soon. Thank you for choosing us.
Very Good Casino was very smoky Was clean and the staff was great.
Business response:
We apologize for the smoky environment during your visit. We appreciate your feedback and will work to improve the air quality for our guests. Thank you for acknowledging our clean facilities and great staff. We hope to see you again soon at Silver Legacy Resort & Casino.
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,877 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.