This profile has been claimed by the business owner or representative.
Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bar staff was extremely friendly and attentive - room air conditioner was subpar Room was hot, even with the air conditioner set at 65, room never got below 75 degrees. Elevators were slow and it did not appear more than two were functioning. Was given incorrect information from “security “ as to location of Uber pick up. Maintenance tried to enter our room to see if TV was working, even though the do not disturb sign was in the door - said he thought the room was vacant. Staff at the diner were pleasant and offered multiple... read more
Business response:
Thank you for sharing your detailed feedback and concerns about your recent stay with us. We sincerely apologize for the issues you experienced, particularly with the room air conditioning, elevator functionality, and the maintenance staff oversight. We appreciate your kind words about our bar staff, diner staff, and bell staff. We take all guest feedback seriously and will use your comments to improve our services. If you would like to discuss your experience further, please don't hesitate to reach out to us at (775) 325-74... read more
Old Silver Legacy We had a drip in our shower which was very noisy had to close bathroom door at night. Our bathroom sink also clogged up. We thought after 4 days the maids would say something to get it fixed. Rooms clean view was nice. Walking distance to Truckee River.
Business response:
Your concerns are noted. We appreciate your input on the issues you experienced during your stay. In the future, please reach out to the front desk or Ivy and we would be happy to look into any issues with your room or offer a room change. Thank you for sharing your feedback.
Very Good
Although I didn’t win a dime I already enjoy my stay at the Silver Legacy. Microwaves not being accessible. The property is always up to standards. This was not my first stay just my first review. Silver Legacy is a one stop shop.
Business response:
Thank you immensely for your positive feedback on your stay at Silver Legacy Resort & Casino. We deeply cherish your loyalty and are truly grateful that you chose to share your first review with us, even though this wasn't your first stay with us. It's wonderful to hear that you enjoyed your time at our property and that you found Silver Legacy to be a one stop shop for your entertainment needs. We're pleased that you found our property to always be up to standards, as maintaining quality consistently is something we take gr... read more
Good
Exceptional
Pleasant Only 2 of 5 elevators working to get to our floor. Lines were super long and took over 10 min to get on. Always full coming down so couldn't enter. Had to use stairs one time to get to another floor set of elevators. Pillows Way too big and caused neck pain. Location.
Business response:
We value your input. Only 2 elevators working, long lines, and oversized pillows causing neck pain are duly noted. Thank you for sharing your experience.
Wonderful
Wonderful
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,976 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.